Subject: Note Added - [#4874023] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 16 Sep 2022 08:53:16 +0000

Hi ,    FarEye Support added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4874023    Subject:  Returns   Requester: Aribah Sher    Note Content:   <div style="font-family:trebuchet ms, arial, sans-serif; font-size:13px">
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<div dir="ltr">Dear Sir/Mam,</div>
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<div dir="ltr">Apologies for the previous reply.</div>
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<div dir="ltr">As per your concern, we have checked and found the shared shipment already published as delivered, kindly check and confirm and let us know if any assistance is required from our side.<br><br>
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<div>{<br>  "customer_shipment_id": "616753819222999991",<br>  "customer_shipment_status": "Delivered",<br>  "customer_shipment_sub_status": "Deliveredtocustomer",<br>  "change_in_customer_shipment_status": "TRUE",<br>  "shipment_direction": "FORWARD",<br>  "event_timestamp": "2022-09-14 14:22:21",<br>  "entry_type": "Hybris",<br>  "order_id": "6167538192",<br>  "chargeable_weight": "1.0",<br>  "scac": "LMG",<br>  "seller_organization_code": "LMG_KSA",<br>  "ship_node": "2299999",<br>  "tracking_id": "FP0913220002585",<br>  "reference_number": "FP0913220002585"<br>}</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/332306" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/332306</a></span>
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<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; background-color: rgb(250, 250, 250)"><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Thanks and Regards,</span></span><div style="box-sizing: border-box; word-break: break-word">
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<div><span style="box-sizing: border-box; word-break: break-word; font-weight: 700">Ankit</span></div>
<div><span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; font-weight: 700">Technical Engineer</span></div>
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                          <blockquote class="freshdesk_quote">
                            On
                            Fri, 16 Sep at  1:18 PM
                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>kindly update the order status on hybris, So the customer will be able to create a return request and follow up for the same.</div>
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<div>Regards,<br>The Support Team<br><br>
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                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 15 Sep at 10:46 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,<br><br>As per your concern, we have checked and found the shared shipment already reflected as delivered, kindly check and confirm and let us know if any assistance is required from our side.<br>[<br>  {<br>    "processDefinitionCode": "logisticCycle",<br>    "referenceNumber": "FP0913220002585",<br>    "processData": {<br>      "updateCode": "delivered",<br>      "undefined13": "NA",<br>      "updateDateTime": "2022-09-14 14:22:21"<br>    }<br>  }<br>]</div>
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<span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'>To view the status of the ticket, please login to </span><a href="https://support.getfareye.com/" style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif; background-color: rgb(255, 255, 255)' target="_blank" rel="noreferrer">FarEye Support</a><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> Portal</span><span style='font-family: "trebuchet ms", arial, sans-serif, "trebuchet ms", arial, sans-serif'> and visit <a href="https://support.getfareye.com/helpdesk/tickets/332306" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/332306</a></span>
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<div><font color="#000000"><strong>Thanks and Regards,</strong></font></div>
<div><font color="#000000"><strong>Pankaj Ramdoot</strong></font></div>
<div><font color="#000000"><strong>Technical Engineer | FarEye</strong></font></div>
<div><font color="#000000"><strong>Call: +91 70-6595-6595</strong></font></div>
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<div class="freshdesk_quote">
                          <blockquote class="freshdesk_quote">
                            On
                            Thu, 15 Sep at  9:10 PM
                            <span class="separator">,  FarEye Support &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Dear Sir/Ma'am,</div>
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<div dir="ltr">Greetings from FarEye!<br><br>We would like to inform you that we have received your concern regarding status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.<br><br>We are happy to help<br>
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                            <span class="separator">,  Centrepoint &lt;[email-masked]&gt;  wrote:
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<div dir="ltr">Hi Team,<br><br>Problem Statement: Updating Delivery order status<br><br>Order Date: 11/9/2022<br>Order ID: 6167538192<br>Tracking ID: FP0913220002585<br><br>Assistance Required: Mark the order as delivered.</div>
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<br>The customer confirmed to us that she has received the order. kindly update the order status, So the customer will be able to create a return request and follow up for the same.</div>
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<br>Regards,<br>The Support Team</div>
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<div>On Thu, 15 Sept 2022, 3:24 pm Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>

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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4874023</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4874023<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">LSM Automation Bot : </div>
<div>Dear Customer,<br> </div>
<div>Thank you for reaching out to us.<br> </div>
<div>We sincerely apologise for this inconvenience caused however, due to an ongoing system upgradation the order status may take up to 2-3 working days to be updated. Status of Click and collect orders updated should be updated by 17th September. <br> </div>
<div>We appreciate your patience and cooperation with us.<br> </div>
<div>Thank you for shopping with us and have a great day! Stay Safe!<br> </div>
<div>Your Friends,<br>The Support Team</div>
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