Subject: Note Added - [#4875724] Late C&C
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 15 Sep 2022 09:29:31 +0000

Hi ,    Max Mallofarabia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4875724    Subject:  Late C&C   Requester: nadeen elghobashy    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Abhi,</div>
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<div class="MsoNormal">The Order is already received in Sahla … PFA screenshot of Sahla store for ref.</div>
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<div class="MsoNormal">The order was delayed in receiving due to OMS down… SR Was raised INC1441438
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<div class="MsoNormal">Also same was escalated via mail…PFA</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Suryakant </div>
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<div>From: Abhilash Kuttalam &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, September 15, 2022 12:18 PM<br>
<b>To:</b> Max Mallofarabia &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mohd Rushdee &lt;[email-masked]&gt;; Max &lt;[email-masked]&gt;; Hayat Alsehli &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4875724] - Late C&amp;C</div>
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<a id="OWAAM4F2179C43DEF424481BCDA7C3C407BB6" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Max Mallofarabia</span></a> please check and reply to all.</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, September 14, 2022 11:58 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohd Rushdee &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4875724] - Late C&amp;C</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C</span></div>
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Order Date : 10/9/2022<br>
Order ID: 6167410909<br>
Store Code: Max 60395<br>
Tracking ID: 616741090922999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Wed, 14 Sep at 9:22 PM
<span class="separator">, nadeen elghobashy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">nadeen elghobashy</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">مرحبًا ، بك في</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span> !<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال اسمك</span><br>
<b>Customer: </b>nadeen elghobashy<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">مرحبًا ، ماذا تحتاج للمساعدة؟</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">تحديث طلبك</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى اختيار موقعك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">المملكة العربية السعودية</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">يرجى إدخال رقم الطلب للمتابعة</span><br>
<b>Customer: </b>6167410909<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">حالة الطلب الخاص بك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span> : Processing
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 <span lang="AR-SA" dir="RTL">أيام</span></span>
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</span></b><span lang="AR-SA" dir="RTL" style="color:#3F3F46">يمكنك تتبع طلبك بسهولة
<strong><span style='font-family:"Calibri",sans-serif'>من حسابي </span></strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
<span lang="AR-SA" dir="RTL">تاريخ الطلبات</span></span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
<span lang="AR-SA" dir="RTL">يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<b>Bot: </b><span lang="AR-SA" dir="RTL">هل تمكنت من حل الاستعلام الخاص بك</span><br>
<b>Customer: </b><span lang="AR-SA" dir="RTL">لا</span><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><br>
<b>Customer: </b>Yes<br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">رجاءا أدخل بريدك الإلكتروني</span><br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b><span lang="AR-SA" dir="RTL">الرجاء إدخال رقمك</span><br>
<b>Customer: </b>0531441249</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">مرحبا نادين ,شكراً لتواصلك معنا. معك هيلة</span><span style="font-size:10.0pt;color:#3F3F46"><br>
<span lang="AR-SA" dir="RTL">كيف يمكنني مساعدتك؟</span></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:15 PM, 14th Sep</span></div>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل ما زلت معنا ؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">nadeen elghobashy</span></div>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">قمت بعمل طلب يوم السبت الماضى وطلبت الاستلام من الفرع ولحد الان لم يكون جاهز للاستلام</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">نعم</span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لحظات من فضلك لأتفقد الأمر </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">تقبل كامل اعتذارنا على الازعاج الذي تسببنا به </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 14th Sep</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1029" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">سأقوم برفع طلب للفريق المعني ليقوموا بتجهيز الطلب بأسرع وقت ممكن</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:19 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1028" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:20 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">nadeen elghobashy</span></div>
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<span style="color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png"></span><span style="color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="color:#3F3F46">شكرا</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:21 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1026" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">لا شكر على واجب</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:21 PM, 14th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46"><img width="30" height="30" style="width:.3125in;height:.3125in" id="_x0000_i1025" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:21 PM, 14th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/657082232152513" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4875724:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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