Subject: Ticket Assigned - Late C&C
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 14 Sep 2022 19:10:11 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late C&C glenn                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  glenn Bot:  Hi glenn, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167237861 Customer:  Hello Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi glenn, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167237861 Customer:  Hello Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi glenn, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6167237861 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0505730447            11:00 PM, 14th Sep                   Hilah                   Hi Glenn. Thank you for contacting us. My name is Hilah. How may I help you today?           11:01 PM, 14th Sep                     glenn                    Status of order 6167237861           11:03 PM, 14th Sep                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:03 PM, 14th Sep                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           11:04 PM, 14th Sep                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           11:04 PM, 14th Sep                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:05 PM, 14th Sep                     glenn                    Can you please cancel the order?           11:06 PM, 14th Sep                   Hilah                   we are unable to cancel it directly           11:06 PM, 14th Sep                   Hilah                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:06 PM, 14th Sep                     glenn                    How to cancel?           11:07 PM, 14th Sep                   Hilah                   once the order is ready for pick up, it will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           11:07 PM, 14th Sep                   Hilah                   Do you have any other inquiries that we can help with?           11:08 PM, 14th Sep                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 PM, 14th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4876034