Subject: Note Added - [#4773446] Assembly Required WWD
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 13 Sep 2022 08:39:00 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4773446    Subject:  Assembly Required WWD   Requester: Miss_noonah    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Jessie,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">FYI</span></div>
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<div>From:<span lang="EN-US"> Jessie Caparas
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
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<b>Sent:</b> Tuesday, 13 September 2022 12:37 PM<br>
<b>To:</b> Ankkur Gupta <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Babyshop
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Bsdm Nurserywh
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Salik Khan &lt;[email-masked]&gt;; Ramesh Viswanadhan &lt;[email-masked]&gt;; Rabiul Alam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD</span>
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<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM6131C209724944ABBD86C94ABF563D8E" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Viswanadhan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rabiul Alam</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">Is there any update on this?</span></div>
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<div class="MsoNormal"><span lang="EN-US"> <b><u></u></b></span></div>
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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 9, 2022 12:59 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rabiul Alam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD</span>
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<div class="MsoNormal">Hi <a id="OWAAM3B3F6209F2664B199D8330E123A4993B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Viswanadhan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rabiul Alam</span></a>,</div>
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<div class="MsoNormal">Can we please ask Dammam WH team to ship the missing stroller wheel cover?
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<div class="MsoNormal">As highlighted in pic shared, guess this is missing..</div>
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<div class="MsoNormal">Regards,<br>
Ankur </div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 9 September 2022 12:06 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD<br>
<b>Importance:</b> High</span>
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<div class="MsoNormal"><span lang="EN-US">Hi <a id="OWAAMD1CD553DDE5F4BABBEEE815E93B25A7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a></span></div>
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<div class="MsoNormal"><span lang="EN-US">The customer is complaining about a missing part as per the attached photo.</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please advise on this.</span></div>
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<div class="MsoNormal"><span lang="EN-US"> <b><u></u></b></span></div>
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<span lang="EN-US" style="font-size:10.0pt"><img width="89" height="38" style="width:.925in;height:.4in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MTQ4OTQ0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YM7ENNX2i3IBlDxDQa3ntE-bElm9VTnwNJemkpoa474" data-id="2043381489440" alt="A picture containing text, clipart

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<b><span lang="EN-US" style="font-size:9.0pt">Jessie Caparas</span></b><span lang="EN-US" style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 28, 2022 2:04 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4773446] - Assembly Required WWD</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update<br>
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<strong><span style="font-family:-apple-system">Problem Statement: Need Missing pieces WWD item</span></strong><br>
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Order Date:  23/8/2022<br>
Order ID: 6163345928<br>
Tracking ID: 19318456163345928<br>
Item ID: 163607446<br>
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Issue Description: The customer emailed us informing us that she received the item, but the item received is two pieces which are works as the breaks for the item. attached is a photo the cx provided.</span></div>
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<strong><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-weight:normal">[email-masked]</span></a></span></strong><b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
<strong><span style="font-family:-apple-system">Customer Phone Number : 966558413533</span></strong></span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:#183247"></span>
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Kindly look into the matter and do the needful.<br>
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Regards,<br>
The Support Team</span></div>
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">On Thu, 25 Aug at 9:52 PM
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<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Problem Statement: Need Missing pieces</span></strong><br>
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Order Date:  23/8/2022<br>
Order ID: 6163345928<br>
Tracking ID: 19318456163345928<br>
Item ID: 163607446<br>
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Issue Description: The customer emailed us informing us that she received the item, but the item received is two pieces which are works as the breaks for the item. attached is a photo the cx provided.</span><span lang="EN-US"></span>
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<strong><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-weight:normal">[email-masked]</span></a></span></strong><b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
<strong><span style="font-family:-apple-system">Customer Phone Number : 966558413533</span></strong></span></b><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span>
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Kindly, look into the matter and do the needful.<br>
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Regards,<br>
The Support Team</span></div>
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