Subject: Note Added - [#4773446] Assembly Required WWD
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 10 Sep 2022 12:27:18 +0000

Hi ,    [email-masked] added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4773446    Subject:  Assembly Required WWD   Requester: Miss_noonah    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Below item missing parts fixed done in stroller, kindly check with customer and confirm.</div>
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<div class="MsoNormal"><b><i><u><span style='font-size:16.0pt;font-family:"Aparajita",serif;color:#1F3864'>Regards
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>BS-Nursery Furniture
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 583619739</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'><br>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9m_lKOR6A3n_TWgCqVPa0w1AIKW9ZH5NNFx5LgOCiVk" data-id="2043380755741"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="_x0000_i1040" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FAK0fFiM60uuWDF10gHuXFBupli3nMX33VackWBkOmc" data-id="2043380755742" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RmwX-BpFNv1eGflg3PKvOkW15MsHooeiUSit8ITsDY8" data-id="2043380755743"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kI9t1SpDjdkldBdSlrLPQpe8GWU4V1mVORfHtzdYhqg" data-id="2043380755744"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kjAkcyFrZbP6cscAkQ8QmsjBVHBF0BTf7TFxgiw7N1Q" data-id="2043380755745" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<div>From: Bsdm Nurserywh <br>
<b>Sent:</b> Saturday, September 10, 2022 10:03 AM<br>
<b>To:</b> Ramesh Viswanadhan &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Jessie Caparas &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;; Rabiul
 Alam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">Today we arranged team for check the item and replace missing parts .
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<div class="MsoNormal"><b><i><u><span style='font-size:16.0pt;font-family:"Aparajita",serif;color:#1F3864'>Regards
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>BS-Nursery Furniture
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>SCM Dammam
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 583619739</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>:
</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#767171'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></i>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9m_lKOR6A3n_TWgCqVPa0w1AIKW9ZH5NNFx5LgOCiVk" data-id="2043380755741"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="Content_x0020_Placeholder_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FAK0fFiM60uuWDF10gHuXFBupli3nMX33VackWBkOmc" data-id="2043380755742" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.RmwX-BpFNv1eGflg3PKvOkW15MsHooeiUSit8ITsDY8" data-id="2043380755743"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kI9t1SpDjdkldBdSlrLPQpe8GWU4V1mVORfHtzdYhqg" data-id="2043380755744"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MDc1NTc0NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kjAkcyFrZbP6cscAkQ8QmsjBVHBF0BTf7TFxgiw7N1Q" data-id="2043380755745" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<b>From:</b> Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, September 9, 2022 7:50 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rabiul Alam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4773446] - Assembly Required WWD</div>
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<div class="MsoNormal">Hi Sanjeev</div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Can you check and confirm the same and do the needful from your end. </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Regards, </span></div>
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<div class="MsoNormal" style="background:white"><span style="color:#212121">Ramesh. V</span></div>
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<div id="ms-outlook-mobile-signature">
<div class="MsoNormal">Get <a href="https://aka.ms/AAb9ysg" rel="noreferrer">Outlook for Android</a>
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<b><span style="color:black">From:</span></b><span style="color:black"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Friday, September 9, 2022 2:29:09 PM<br>
<b>To:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Salik Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ramesh Viswanadhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Rabiul Alam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD</span> </div>
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<div class="xmsonormal"><span lang="en-AE">Hi <a id="OWAAM3B3F6209F2664B199D8330E123A4993B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik Khan</span></a>
<a id="OWAAM1966454311CA4B17994EDB04E7DD4A88" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ramesh Viswanadhan</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rabiul Alam</span></a>,</span></div>
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<div class="xmsonormal"><span lang="en-AE">Can we please ask Dammam WH team to ship the missing stroller wheel cover?
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<div class="xmsonormal"><span lang="en-AE">As highlighted in pic shared, guess this is missing..</span></div>
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<div class="xmsonormal"><span lang="en-AE">Regards,<br>
Ankur </span></div>
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<b>From:</b> Jessie Caparas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 9 September 2022 12:06 PM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4773446] - Assembly Required WWD<br>
<b>Importance:</b> High<span lang="en-AE"></span>
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<div class="xmsonormal">Hi <a id="OWAAMD1CD553DDE5F4BABBEEE815E93B25A7E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a><span lang="en-AE"></span>
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<div class="xmsonormal">The customer is complaining about a missing part as per the attached photo.<span lang="en-AE"></span>
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<div class="xmsonormal">Can you please advise on this.<span lang="en-AE"></span>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span lang="en-AE"></span>
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<span style="font-size:9.0pt">Team Leader</span><span lang="en-AE"></span>
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<span style="font-size:9.0pt">+971 4 5172087</span><span lang="en-AE"></span>
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<span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span><span lang="en-AE"></span>
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<span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span><span lang="en-AE"></span>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, August 28, 2022 2:04 PM<br>
<b>To:</b> Bsdm Nurserywh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4773446] - Assembly Required WWD<span lang="en-AE"></span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style="font-size:10.5pt;color:#183247">Hi Team,</span><span lang="en-AE"></span>
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<span style="font-size:10.5pt;color:#183247">Kindly update<br>
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</span><strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Problem Statement: Need Missing pieces WWD item</span></strong><span style="font-size:10.5pt;color:#183247"><br>
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Order Date:  23/8/2022<br>
Order ID: 6163345928<br>
Tracking ID: 19318456163345928<br>
Item ID: 163607446<br>
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Issue Description: The customer emailed us informing us that she received the item, but the item received is two pieces which are works as the breaks for the item. attached is a photo the cx provided.</span><span lang="en-AE"></span>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:#183247'>Customer Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="font-weight:normal">[email-masked]</span></a></span></strong><b><span style="font-size:10.5pt;color:#183247"><br>
</span></b><strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer Phone Number : 966558413533</span></strong><span lang="en-AE"></span>
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Kindly look into the matter and do the needful.<br>
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Regards,<br>
The Support Team</span><span lang="en-AE"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 25 Aug at 9:52 PM
<span class="xseparator">, Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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<strong><span style="font-family:-apple-system">Problem Statement: Need Missing pieces</span></strong><br>
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Order Date:  23/8/2022<br>
Order ID: 6163345928<br>
Tracking ID: 19318456163345928<br>
Item ID: 163607446<br>
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Issue Description: The customer emailed us informing us that she received the item, but the item received is two pieces which are works as the breaks for the item. attached is a photo the cx provided.</span><span lang="en-AE"></span>
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<strong><span style="font-size:10.5pt;font-family:-apple-system">Customer Email:
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<strong><span style="font-family:-apple-system">Customer Phone Number : 966558413533</span></strong></span></b><span lang="en-AE"></span>
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Kindly, look into the matter and do the needful.<br>
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Regards,<br>
The Support Team</span><span lang="en-AE"></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4773446:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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