Subject: Note Added - [#4525389] Conversation with احلام
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 08 Sep 2022 08:47:22 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4525389    Subject:  Conversation with احلام   Requester: احلام    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please find below from the concerned branch, please assist to provide further details to investigate further. Thanks.
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<div class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Please be aware that our system has no record of either AWB.</span></b></div>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Share more information so that we can investigate (packaging image, content image, customer contact information)</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>.</span>
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<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style="mso-ignore:vglayout;margin-left:10px;margin-top:167px;width:415px;height:1px"><img width="277" height="1" style="width:2.8819in;height:.0069in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTk0Mzg1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yglzQyer7bKYyZD9QhWiGaSx6pGphERm7Jh5Ugxn8gY" data-id="2043379943854"></span><b><span style='font-size:10.0pt;font-family:"Arial",sans-serif'> </span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Marniel Baul &lt;&gt;
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<b>Sent:</b> Wednesday, September 7, 2022 2:57 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#4525389] - Conversation with احلام</span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Dear,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Case is under investigation with the branch.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-family:"Calibri",sans-serif'>Marneil Anne Baul-Sabocojan</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Customer Success Specialist</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>Aramex International LLC.
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +971 4 6076421</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Calibri",sans-serif'>T.  +966 115121821</span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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Description automatically generated"></span></a><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif'> </span><a href="https://www.linkedin.com/company/aramex" title="https://www.linkedin.com/company/aramex" rel="noreferrer"><span style='font-size:7.5pt;font-family:"Helvetica",sans-serif;color:windowtext;text-decoration:none'><img width="28" height="28" style="width:.2916in;height:.2916in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3OTk0Mzg3MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KQOnkej3fUI2_CS8BKvD1HCQQuTZrSrQp3fgyNjxdZE" data-id="2043379943873" alt="Icon

Description automatically generated"></span></a><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'></span>
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<b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, September 7, 2022 11:25 AM<br>
<b>To:</b> Eman Helmy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ahmad Alawneh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4525389] - Conversation with احلام</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team </span></div>
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<strong><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly update</span></strong><b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
</span></b><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
With reference to AWB : 47521112586  reference number : F14E331<br>
                             AWB : 47521109941  reference number : F14E331<br>
<br>
The customer reported that she dropped the items to Aramex office at  (Haly -Al Qunfudhah) on 18/06/2022.<br>
<br>
kindly check if the following items have been received or not.</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164187557 - - Lemon Print Short Sleeve T-shirt and Pyjama Set --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2F7Np3y&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=yI0J8v1OxuUZTqJHJFJW1klij9r%2BndzxMNt3FXuov0U%3D&amp;reserved=0" target="_blank" rel="noreferrer">
<span style="color:#2C5CC5;text-decoration:none">https://2u.pw/7Np3y</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164219553 - - Textured Short Sleeve T-shirt and Pyjama Set -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2Fyvnar&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Jdw6f7IA1KKu0y9vAhhUuIZxkWbU%2FmsJaaVXJa%2B0cBo%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/yvnar</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164221194 - - Lace Detail Sleeveless Top and Pyjama Set -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2Fum5nw%25E2%2580%258B&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=s8fvjSa5qH4%2FONHcKUwuMOFyBLvLxsScsjqi3IjJy8c%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/um5nw</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164221178 - - Solid V-neck Chemise with Lace Detail and Adjustable Straps -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FTJqAi&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FQ7VA5PG3J9pxTZAJEPvhj4KGpT9kDEYyqGJhZJxeb4%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/TJqAi</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(163007151 - - Cars Print Slip-On Slides -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FSPqxp&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=TuXmg5JH1iiTUnel3I4MG0E7X5FtslH%2B5AkPoSejZLs%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/SPqxp</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164002576 - - Solid Mid-Rise Pants with Drawstring Closure and Pockets -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FbK0JN&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=jA2cS4m8CriZsBhiMdsi4%2F%2Bdk%2Bnya43zTDRiH9t%2BQI8%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/bK0JN</span></a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">(164002560 - - Solid Mid-Rise Pants with Drawstring Closure and Pockets -- <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2F7JuDN&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BH8H33iWqdADpJxBsBVoBIFsj5JrBJR8LG%2B8XqykRG0%3D&amp;reserved=0" target="_blank" rel="noreferrer"><span style="color:#2C5CC5;text-decoration:none">https://2u.pw/7JuDN</span></a>)</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:#183247"><br>
Thank you for your help.<br>
<br>
Regards,<br>
The Support <a href="mailto:[email-masked]" rel="noreferrer">Team<span style='font-size:11.0pt;font-family:"Calibri",sans-serif'>[email-masked]</span></a></span><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#183247'>,
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="font-size:10.5pt;font-family:-apple-system;color:#183247"> </span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 25 Jul at 4:20 PM
<span class="separator">, Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team <br>
<br>
With reference to AWB : 47521112586  reference number : F14E331<br>
                             AWB : 47521109941  reference number : F14E331<br>
<br>
The customer reported that she dropped the items to Aramex office at  (Haly -Al Qunfudhah) on 18/06/2022.<br>
<br>
kindly check if the following items have been received or not.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164187557 - - Lemon Print Short Sleeve T-shirt and Pyjama Set --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2F7Np3y&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=yI0J8v1OxuUZTqJHJFJW1klij9r%2BndzxMNt3FXuov0U%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/7Np3y</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164219553 - - Textured Short Sleeve T-shirt and Pyjama Set --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2Fyvnar&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=Jdw6f7IA1KKu0y9vAhhUuIZxkWbU%2FmsJaaVXJa%2B0cBo%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/yvnar</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164221194 - - Lace Detail Sleeveless Top and Pyjama Set --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2Fum5nw%25E2%2580%258B&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=s8fvjSa5qH4%2FONHcKUwuMOFyBLvLxsScsjqi3IjJy8c%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/um5nw</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164221178 - - Solid V-neck Chemise with Lace Detail and Adjustable Straps --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FTJqAi&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2FQ7VA5PG3J9pxTZAJEPvhj4KGpT9kDEYyqGJhZJxeb4%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/TJqAi</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(163007151 - - Cars Print Slip-On Slides --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FSPqxp&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=TuXmg5JH1iiTUnel3I4MG0E7X5FtslH%2B5AkPoSejZLs%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/SPqxp</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164002576 - - Solid Mid-Rise Pants with Drawstring Closure and Pockets --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2FbK0JN&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=jA2cS4m8CriZsBhiMdsi4%2F%2Bdk%2Bnya43zTDRiH9t%2BQI8%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/bK0JN</a>)</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">(164002560 - - Solid Mid-Rise Pants with Drawstring Closure and Pockets --
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2F2u.pw%2F7JuDN&amp;data=05%7C01%7Cmarniel%40aramex.com%7C899fbd7345dc43ec088d08da90a20981%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C1%7C637981322860947889%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=%2BH8H33iWqdADpJxBsBVoBIFsj5JrBJR8LG%2B8XqykRG0%3D&amp;reserved=0" rel="noreferrer">
https://2u.pw/7JuDN</a>)</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4525389:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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