Subject: Note Added - [#4836060] Missing Item - courior
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 07 Sep 2022 08:47:36 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4836060    Subject:  Missing Item - courior   Requester: marlene    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear,<br>
Noted and same requested. </div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, September 6, 2022 10:08 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Eman Helmy &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4836060] - Missing Item - courior</div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6164238839<br>
Tracking ID: 48307754460<br>
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The customer contacted us reporting that he/she received <strong><u><span style='font-family:"-apple-system",serif'>only 1 box out of 2 boxes
</span></u></strong>shipped with the order mentioned. kindly arrange delivery for the rest.<br>
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Thanks for your cooperation.<br>
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Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Tue, 6 Sep at 4:05 PM
<span class="separator">, marlene &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style="font-size:9.0pt;color:#6F7071">marlene</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>marlene<br>
<b>Bot: </b>Hi Marlene ,what do you need help with?<br>
<b>Customer: </b>Refund queries<br>
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<b>Customer: </b>Saudi Arabia<br>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Order #6164238839 the 1 item did not arrive. Item :Styli Coin Drop Detail Anklet. It was not in the package with the other items</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">hi Hilah - thank you for helping me. I received my order, but 1 item is missing.</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:58 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Shukran</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">03:58 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:00 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">How many boxes did you receive?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:00 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">no problem - I appreciate the trouble</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:00 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1 bag with 3 items - 2 watches and 1 Shoes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:01 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">so the items (Styli One Shoulder Double Strap Ribbed Top) &amp; (Styli Coin Drop Detail Anklet) you did not receive them?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:02 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Correct - it is missing</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:02 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ok, thank you</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:02 PM, 06th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused and for the delay.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:02 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Only this item: (Styli Coin Drop Detail Anklet)</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:02 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">I/m going to put a request for the shipping company to deliver the items ASAP</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 06th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">only one is missing ?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">thank you very very much</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I didn't receive the top either. Was it part of this order?</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:03 PM, 06th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1044" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">yes it was</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1045" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ok, I will put the request now</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1046" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Yes I see now it was part of the order. It is also missing.</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1048" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">That is all</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">marlene</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1049" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/M.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thank you very much! Shukran</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:04 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1050" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:05 PM, 06th Sep</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1051" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.<br>
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Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">04:05 PM, 06th Sep</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4836060:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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