Subject: New Reply Received - Conversation with السلام عليكم
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 30 Aug 2022 09:58:19 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Conversation with السلام عليكم  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/7KX-p5VnsZBu4TmRfHDJ6g~~/AALN9wA~/RgRk7xK1PVcDc3BjQgpjDTXfDWMfi_uFUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~" alt=""></div>
Dear Team,  <br>
<br>
We will do our best to arrange the delivery at the earliest convenience.<br>
<br>
Best regards, 
<div><span class="labelnormal"><span class="labelname_sf">Sajeda Alghneimin </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span></div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>29/8/2022 8:53 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>Fwd: [#4777544] - Conversation with السلام عليكم<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
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<div dir="ltr">Hi Team, </div>

<div dir="ltr"> </div>

<div dir="ltr">
<strong><u>Reminder</u></strong><br>
<br>
Problem Statement: Late delivery<br>
<br>
Order Date: 20/8/2022<br>
Order ID: 6162766315<br>
Tracking ID: SD007788167<br>
<br>
Assistance Required: Need urgent delivery<br>
Issue Description: The order was shipped on 21/8/2022 but still not delivered to the customer.<br>
Please deliver the order on priority.<br>
<br>
Regards,<br>
The Support Team</div>
</div>

<div> </div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Thu, 25 Aug at 8:05 PM <span class="separator">, Kagomy2011 &lt;[email-masked]&gt; wrote: </span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><strong>Bot: </strong> أهلا مرة أخرى!<br>
		<strong>Bot: </strong> يرجى إدخال اسمك<br>
		<strong>Customer: </strong> السلام عليكم<br>
		<strong>Bot: </strong> مرحبًا ، ماذا تحتاج للمساعدة؟<br>
		<strong>Customer: </strong> تحديث طلبك<br>
		<strong>Bot: </strong> يرجى اختيار موقعك<br>
		<strong>Customer: </strong> المملكة العربية السعودية<br>
		<strong>Bot: </strong> يرجى إدخال رقم الطلب للمتابعة<br>
		<strong>Customer: </strong> 6162766315<br>
		<strong>Bot: </strong> </span></div>

		<div><span class="separator">حالة الطلب الخاص بك :</span></div>

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<br>
		<span class="separator">يما يلي مواعيد استلام طلبك:</span>
</div>

		<div><span class="separator"><strong>الطلب المنزلي: </strong>7 to 9 أيام</span></div>

		<div>
<br>
		<span class="separator">يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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		<br>
		<span class="separator"><strong>Bot: </strong> هل تمكنت من حل الاستعلام الخاص بك<br>
		<strong>Customer: </strong> لا<br>
		<strong>Bot: </strong> هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
		<strong>Customer: </strong> Yes</span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:37 PM, 25th Aug</span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">؟</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:38 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الشحنه المفروض توصل امس الاربعاء الا الان ماوصلني ولا شي وفي تتبع مايوضح لي وين وصلت احتاجها المدارس يوم الاحد</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:40 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">؟؟</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:45 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">/startOver</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:47 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">؟؟</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:47 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">مرحبا  ,شكراً لتواصلك معنا. معك خالد<br>
		كيف يمكنني مساعدتك؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:52 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل ما زلت معنا ؟ </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:54 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:56 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل ما زلت معنا ؟ </span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:56 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

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		<div> </div>
		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">الشحنه المفروض توصل امس الاربعاء الا الان ماوصلني ولا شي وفي تتبع مايوضح لي وين وصلت احتاجها المدارس يوم الاحد</span></div>
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		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">07:57 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

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		<div><span class="separator">6162766315 بشأن هذا الطلب ؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:57 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Khalid</span></div>
		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

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		<div><span class="separator">+966556278932 هل هذا هو رقمك؟</span></div>
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		<div style="color:#999999;font-size:11px"><span class="separator">07:58 PM, 25th Aug</span></div>
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		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

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		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع طلب للجهات المعنية<br>
		ليتم إيصال الطلب باسرع وقت</span></div>
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		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Khalid</span></div>
		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:00 PM, 25th Aug</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">طيب وين الشحنه؟</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:00 PM, 25th Aug</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator">السلام عليكم</span></div>

		<div> </div>
		<span class="separator"><img class="fr-fil fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A7.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%" width="30px"></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator">انت ماجاوبت على استفسار الاول عشان يكون في شي ثاني</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator">08:01 PM, 25th Aug</span></div>
		<span class="separator"> </span>
</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Khalid</span></div>
		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">سيتم رفع طلب للجهات المعنية<br>
		ليتم إيصال الطلب باسرع وقت</span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:03 PM, 25th Aug</span></div>
		<span class="separator"> </span>
</div>
		</td>
		</tr>
		<tr></tr>
		<tr style="border:none">
		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
		<div>
		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator">Khalid</span></div>
		<span class="separator"><img class="fr-fir fr-dii" height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png" style="width:30px;height:30px;border-radius:6px 50% 50%" width="30px"></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator">كان من دواعي سروري مساعدتكم. </span></div>
		</div>
		<span class="separator"> </span>

		<div style="color:#999999;font-size:11px"><span class="separator">08:05 PM, 25th Aug</span></div>
		<span class="separator"> </span>
</div>
		</td>
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	</tbody>
	</table>
	</td>
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	<tr>
	<td>
	<table style="margin:10px auto;padding:0 20px;font-family:'helvetica neue' , 'helvetica' , 'arial' , sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">
	<tbody>
		<tr>
		<td style="text-align:center"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/648461588450162" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></td>
		</tr>
	</tbody>
	</table>
	</td>
	</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
<br>
</div>

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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4777544