Subject: Note Added - [#4767231] Cancel C&C
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 24 Aug 2022 18:17:44 +0000

Hi ,    Nizamuddin Pasha added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4767231    Subject:  Cancel C&C   Requester: نواف خالد    Note Content:   <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)" dir="auto">
Team pls clear the same...</div>
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Thanks &amp; Regards<br>
Nizam - South region(Max)<br>
0568697489</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, August 24, 2022 8:50:55 PM<br>
<b>To:</b> Max Kadimall &lt;[email-masked]&gt;; Nizamuddin Pasha &lt;[email-masked]&gt;; Abhilash Kuttalam &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4767231] - Cancel C&amp;C
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Cancel the C&amp;C order</div>
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Order Date: 19/8/2022<br>
Order ID: 6162490642<br>
Store Code: Max 60095<br>
Tracking ID: 616249064223999991<br>
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Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the order and process the refund asap.<br>
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Regards,<br>
The Support Team</div>
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<blockquote class="x_freshdesk_quote">On Tue, 23 Aug at 5:56 PM <span class="x_separator">
, نواف خالد &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<b>Bot: </b>مرحبًا ، بك في !<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>نواف خالد<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6162490642<br>
<b>Bot: </b>
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<div>حالة الطلب الخاص بك : Processing </div>
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<strong><br>
</strong>يما يلي مواعيد استلام طلبك:</div>
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<strong>الطلب المنزلي: </strong>7 to 9 أيام</div>
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</strong>يمكنك تتبع طلبك بسهولة <strong>من حسابي &gt; تاريخ الطلبات</strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</div>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>رجاءا أدخل بريدك الإلكتروني<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>الرجاء إدخال رقمك<br>
<b>Customer: </b>0538169379<br>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_b1f90e01b7af9d1a91952516a1f99e8d30ece24f3975a782de31a53efb30a2f6/img_eagr4pa562_fde792689e34f47a598249b2a1841a4f82761f6ada36cea1b60d694906b8d6d5.png">
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>مرحبا نواف ,شكراً لتواصلك معنا. معك هيلة<br>
كيف يمكنني مساعدتك؟</div>
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<div style="color:#999999; font-size:11px; clear:right">05:47 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>مكان الاستلام فيه خطاأ بالعنوان</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>هل يمكنك تزويدي بالعنوان الصحيح ؟</div>
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<div style="color:#999999; font-size:11px; clear:right">05:49 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>حفرالباطن الفيصلية</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه </div>
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<div style="color:#999999; font-size:11px; clear:right">05:50 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>6162490642</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>رقم الطلب</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>هذا الطلب لايوجد عليه إرجاع</div>
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<div style="color:#999999; font-size:11px; clear:right">05:53 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>مابي ارجعه</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>نأسف لإبلاغك أنه وفقًا لسياستنا ، لا يمكننا من تغيير موقع استلام طلبك بمجرد تأكيد الطلب بنجاح.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:53 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
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<div>ابي اغير عنوان الاستلام</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>أيضًا، سيتم إلغاء الطلب تلقائيا إذا لم يتم استلامه في غضون 14 يومًا وسيتم استرداد المبلغ بعد 7-14 يومًا.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:53 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
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<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>طيب رجعه</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:54 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>سو لي طلب ارجاع</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:54 PM, 23rd Aug</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>سأقوم برفع طلب للفريق المعني ليقوموا بإلغاء الطلب واسترداد المبلغ</div>
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<div style="color:#999999; font-size:11px; clear:right">05:55 PM, 23rd Aug</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">نواف خالد</div>
<div></div>
<img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D9%86.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px">
<div style="border-radius:4px 20px 20px; background:#a8ddfd; max-width:320px; padding:12px; float:left">
<div>شكراً لك</div>
</div>
<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:55 PM, 23rd Aug</div>
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<div style="font-size:12px; font-weight:500; float:right; color:#6f7071; margin-right:30px">
Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
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<div>سنوافيك بالمستجدات على البريد الإلكتروني</div>
<div>[email-masked]</div>
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<div style="color:#999999; font-size:11px; clear:right">05:55 PM, 23rd Aug</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>لا شكر على واجب</div>
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<div style="color:#999999; font-size:11px; clear:right">05:55 PM, 23rd Aug</div>
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Hilah</div>
<img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_42d6ianor7_f73263f6b9d0d4abdeac0eb2b06b7adce67250a4654bbd307915b6f3fed0e349.png" width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </div>
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<div style="color:#999999; font-size:11px; clear:right">05:55 PM, 23rd Aug</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/649245440565252" rel="noreferrer" style="font-weight:500; color:#999; text-decoration:none">
Freshchat</a></span></td>
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