Subject: New Reply Received - Return order # 6161584845
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 22 Aug 2022 14:36:56 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Return order # 6161584845  Ticket comment <div dir="auto">Hi,</div>
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<div dir="auto">I am following up on my return request. Customer service called saying they will come and pick up last Saturday but have not. Can you please provide the necessary support.</div>
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<div dir="auto">Thanks </div>
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<div dir="ltr" class="gmail_attr">Le mer. 17 août 2022 à 7:39 PM, Dieyna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; a écrit :<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)">Dear customer service,<div><br></div>
<div dir="auto">We bought this stroller for our son (1 year old) but unfortunately it is dangerously not suitable for him because he can slip down and fall while sleeping as the gap protecting him is large and the straps are too small to hold him( see pictures attached). </div>
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<div dir="auto">Can you kindly process the order so we can return the item to the store. </div>
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<div dir="auto">Best regards</div>
<div dir="auto">Dieynaba <div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Mzc3MzA2OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v5-rY_6TmWowx-zgffB6BFxk9ls2qAd99IevJpA0WmM" data-id="2043373773069" style="width:750px;max-width:100%"><div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3Mzc3MzA2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rCuntOrl_H1mf1LtixYNUVuhh_j9JkiaYSkRdY1L48o" data-id="2043373773065" style="width:750px;max-width:100%"></div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4743236