Subject: Note Added - [#4727884] Conversation with moataz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Aug 2022 14:32:45 +0000

Hi ,    Nusaybah Alzuman added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4727884    Subject:  Conversation with moataz   Requester: Moataz saed mohamed ali    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM28E84D27166E41FA8740D7E247FFD459" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Jagmohan Urmaliya (TCS)</span></a>
<a id="OWAAMF42BB73CA6404523924633B9B61FFD3F" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@LMG OMS</span></a>
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<div class="MsoNormal">Customer confirmed that he has return the two items in store.</div>
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<div class="MsoNormal">Please find the attached invoice of the return.</div>
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<div class="MsoNormal">Kindly do the needful.</div>
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<div class="MsoNormal">Order ID: 6160196013</div>
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<div class="MsoNormal">INC1421949</div>
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<div class="MsoNormal">Items :</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">164179202 - - Solid Mandarin Neck Shirt with Long Sleeves and Button Closure<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">164110059 - - Sustainable Solid Shirt with Long Sleeves and Button Closure<div></div>
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<div class="MsoNormal">Thanks </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, August 21, 2022 4:23 PM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4727884] - Conversation with moataz</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: (late refund)<br>
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Order Date: 7/8/2022<br>
Order ID: 6160196013<br>
RMA: N/A<br>
Tracking ID: FP0808220002199<br>
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Issue Description: The customer reported that he returned the items to the store (CenterePoint -  Jeddah Park branch) but in the hybris, there is no return request at all.<br>
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can you check if the following items had been returned:<br>
​164179202 - - Solid Mandarin Neck Shirt with Long Sleeves and Button Closure<br>
​164110059 - - Sustainable Solid Shirt with Long Sleeves and Button Closure<br>
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Please check and advise with a list of the items received.<br>
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<strong><span style="font-family:-apple-system">Note: The return receipt is attached.</span></strong><br>
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Thank you for your help<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 14 Aug at 11:41 AM
<span class="separator">, Moataz saed mohamed ali &lt;[email-masked]&gt; wrote: </span>
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<span style="font-size:9.0pt;color:#6F7071">moataz</span><span style="font-size:9.0pt;color:#6F7071"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>moataz<br>
<b>Bot: </b>Hi Moataz ,what do you need help with?<br>
<b>Customer: </b>Returns process<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Want to return something? You can do it in 3 easy ways.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">1.You can request a return online. Go to order history in “My Account”.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2.You can return an item in one of our nearest store.
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">3.You can contact our customer support to place a return request.</span></div>
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For more details, go to </span><span style="color:black"><a href="https://helpsa.centrepointstores.com/en/support/solutions/folders/44001185915" target="_blank" rel="noreferrer">Returns Process</a></span><span style="color:#3F3F46"> under Help Centre.</span>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0506842149</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi , Thank you for contacting us. How may I help you?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i get an online order 7 august 6160196013</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:20 AM, 14th Aug</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">then i went to nearest branch in jeddah to refund 2 items</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">since friday i didnt receive the amount , i payed by mada and normaly the refund process takes minutes , since friday i didnt receive the amount and it is not shown in the website that
 i returned the items</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i want to make sure that i am waiting the amount back , i feel that something get wrong from the branch</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have the products been returned to order No. 6160196013?</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">yes 2 items</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:27 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">After verification, it became clear that there are no requests to return to order No. 6160196013</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:27 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please provide us with the date of return of the products, the name of the store and the city</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:28 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">so what you suggest to do now , i already returns these 2 items to jeddah park branch</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:28 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">it was friday 12/8/2022</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:28 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">normally i recieve msgs but that time i didnt so i asked the responsible cashier , she told me it takes time</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:30 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
<br>
We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:31 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ok please i need your help , if i go to the branch again they will not support me , all the employes there looks new</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:32 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">if you want me to highliht the returened items i can do if necessary</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:33 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:35 AM, 14th Aug</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_21" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:36 AM, 14th Aug</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">moataz</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">i bought with discount 10 %</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:36 AM, 14th Aug</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_23" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:39 AM, 14th Aug</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_24" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MzQ1MDUzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.G4auTWJX-VmIU94TYHuc6k_IJvpUshHtOBRj8IszeO4" data-id="2043373450537" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:41 AM, 14th Aug</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4727884:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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