Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 19 Aug 2022 05:05:41 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Delivery  Ticket comment <div>
<div style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px" dir="auto"><br></div>
<div dir="auto" style="font-size:1rem;color:rgb(49,49,49);word-spacing:1px">I want this 2 item refund payment on my account this one is missing Made By Zen Kharis Aroma Electrical<div dir="auto" style="border-color:rgb(255,255,255);font-size:1rem">Diffuser and this one is <span style="font-size:1rem">Barrel Beverage Dispenser is fully damaged</span>
</div>
</div>
</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 18 Aug 2022 at 12:53 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div>Dear Customer,<br>
 </div>

<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
 </div>

<div>We sincerely apologize for this inconvenience caused to you. This is definitely not the kind of experience we want you to have when shopping with us. We have forwarded the images to our concerned team at this time to ensure such instance does not repeat. We will request you to please return the item at this time for a return and refund by one the following steps:<br>
 </div>

<div>1.You can let us know the name of the exact item which you wish to return and we will be happy to create the return for you.</div>

<div>2. You can also book the return online. You can log into your account and go to Order History. <br>
Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>
 </div>

<div>We hope this helps and have a great day! Stay Safe!<br>
 </div>

<div>Your Friends,<br>
The Support Team</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4742490