Subject: New Reply Received - لم يتم استرجاع المبلغ للطلبيه 6158428265 والطلب رقم 6158258596 لانها وصلت على الرياض وانا في الاحساء وطلبت تنكسل واخبروني انه بعد 14 يوم تكنسل الطلبيه مباشره اذا لم يتم استلامها وانا لم استلمها فالمفروض الان يتم تحويل المبلغ ،. علما اني طلبت مره اخرى...
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 18 Aug 2022 15:25:45 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  لم يتم استرجاع المبلغ للطلبيه 6158428265 والطلب رقم 6158258596 لانها وصلت على الرياض وانا في الاحساء وطلبت تنكسل واخبروني انه بعد 14 يوم تكنسل الطلبيه مباشره اذا لم يتم استلامها وانا لم استلمها  فالمفروض الان يتم تحويل المبلغ ،. علما اني طلبت مره  اخرى...  Ticket comment <div class="elementToProof" style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
Order Number:<br>
</div>
<div>
<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
<br>
</div>
<div id="Signature">
<div>
<div></div>
<div></div>
<div id="divtagdefaultwrapper" dir="ltr" style='font-size:12pt; color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'>
6158258596 is done rtn <br>
</div>
<div dir="ltr" style='font-size:12pt; color:rgb(0,0,0); font-family:Calibri,Arial,Helvetica,sans-serif,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'>
6158428265 is done rtn <br>
<div id="divtagdefaultwrapper" style='background-color:rgb(255,255,255); font-family:Calibri,Arial,Helvetica,sans-serif,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols,"EmojiFont","Apple Color Emoji","Segoe UI Emoji",NotoColorEmoji,"Segoe UI Symbol","Android Emoji",EmojiSymbols'>
<div style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px">
<i style="font-size:12pt"><font><span style="font-size:12pt"><span style="font-family:Arial,Helvetica,sans-serif"> </span></span></font></i>
</div>
<i style="font-size:12pt"><font>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
 </div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt 0.75pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style="font-size:8pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>T</span><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>hanks
 &amp; Regards</span></span></b>
</div>
<span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt 0.75pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'> </span></b>
</div>
<span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt 0.75pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span><span style="font-size:8pt; font-family:Arial,sans-serif"><font><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span></font></span><span style="font-size:8pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>Mariyam
 alhazazi<br>
</span></span></b>
</div>
<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span></b>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif'><span style="color:rgb(0,0,0)">MALL IN CHARGE</span></span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif'><span style="color:rgb(0,0,0)"><br>
</span></span></b>
</div>
<b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span></b></font></i><b><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>Tel</span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>:
 +966 (11)533305482,EX-6410 / Mobile:966540438771</span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'></span></b><br>
<b><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'></span></b><i style="font-size:12pt"><font>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'></span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>Email</span><span style='font-size:10pt; font-family:"Arial Black",Arial,Helvetica,sans-serif; color:rgb(0,0,0)'>:
 Citymall.Shifa</span><span style="font-size:9pt"><a href="mailto:[email-masked]" title="Ctrl+Click or tap to follow the link" rel="noreferrer"><span style='color:windowtext; text-decoration:none; font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt'><span style="color:rgb(0,0,0)">@landmarkgroup.com</span></span></a></span><span style="font-size:8pt; font-family:Tahoma,sans-serif"></span></b>
</div>
<b></b><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'></span><b></b>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<b><span style="font-size:7pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>City Mall Shifa PO Box 91861 |</span></span></b>
</div>
<b></b>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
<span style="font-size:7pt; font-family:Arial,sans-serif"><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif; font-size:10pt; color:rgb(0,0,0)'>Riyadh 11643 l Saudi Ar</span><span style='font-family:"Arial Black",Arial,Helvetica,sans-serif'><span style="font-size:10pt; color:rgb(0,0,0)">a</span><span style="color:rgb(0,0,0)">bia</span></span></span>
</div>
<b></b>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-top:0px; margin-bottom:0px; margin:0in 0in 0.0001pt; font-size:11pt; font-family:Calibri,sans-serif; color:rgb(33,33,33)'>
               <img class="x_EmojiInsert" alt="1493221463627_PastedImage" style="max-width:131px; max-height:59px; width:100%" src="https://outlook.office.com/owa/service.svc/s/GetFileAttachment?id=AAMkADZmNjg4N2ZmLTc4MzMtNGYzOC05ZmYzLTEyOGRlNDJlYWYyNABGAAAAAABECAF1nC6hTblnAv7jNLmFBwDO7jnaNYMkSog9UP1kxi2DAAAAAAEMAADO7jnaNYMkSog9UP1kxi2DAAEbtBIwAAABEgAQABJTAMeTZr5AgFBsMlErb58%3D&amp;X-OWA-CANARY=Y7wRoAggm0ilUz61kcVGxCA2WxJV29QY8Oes8Oma0_5JuMWZ1WtVhlOBb6GHJl4pCNgz8KyZ4s4.&amp;isImagePreview=True"><b></b><span style="font-size:5pt; font-family:Tahoma,sans-serif"></span><br>
</div>
</font></i>
<div style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px">
</div>
<div style="margin-top: 0px; margin-bottom: 0px;margin-top:0px; margin-bottom:0px">
</div>
</div>
</div>
</div>
</div>
</div>
<div id="appendonsend"></div>
<hr style="display:inline-block; width:98%">
<div id="divRplyFwdMsg" dir="ltr"><font style="font-size:11pt" color="#000000"><b></b></font></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, August 18, 2022 4:16 PM<br>
<b>To:</b> Citymall Shifa &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Splash &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4744306] - لم يتم استرجاع المبلغ للطلبيه 6158428265 والطلب رقم 6158258596 لانها وصلت على الرياض وانا في الاحساء وطلبت تنكسل واخبروني انه بعد 14 يوم تكنسل الطلبيه مباشره اذا لم يتم استلامها وانا لم استلمها فالمفروض الان يتم تحويل المبلغ
 ،. علما ...
</div>
<div> </div>

<div style="word-wrap:break-word" lang="EN-US">
<div class="x_WordSection1">
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
Hi <a href="mailto:[email-masked]" id="OWAAM1D3186DE727C44C5B42F6B8F336B1F61" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Citymall Shifa</span></a>
</div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
 </div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
As per of customer request, please process the cancellation for below two orders ASAP.</div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
kindly check and update the two orders in Sahla as customer received, then process RTS on POS.</div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
 </div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
Order Number: </div>
<ul style="margin-bottom: 0in;margin-top:0in" type="disc">
<li class="x_MsoListParagraph" style='margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-left:0in'>
6158428265</li>
<li class="x_MsoListParagraph" style='margin: 0in 0in 0in 0.5in; font-size: 11pt; font-family: "Calibri", sans-serif;margin-left:0in'>
6158258596</li>
</ul>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
 </div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
Thanks</div>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<b>From:</b> Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, August 18, 2022 11:24 AM<br>
<b>To:</b> Qazi Mohammed &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4744306] - <span dir="RTL" lang="AR-SA">لم يتم استرجاع المبلغ للطلبيه 6158428265 والطلب رقم 6158258596 لانها وصلت على الرياض وانا في الاحساء وطلبت تنكسل واخبروني انه بعد 14 يوم تكنسل الطلبيه مباشره اذا لم يتم استلامها وانا لم استلمها</span><span dir="LTR"></span><span dir="LTR"></span><span lang="AR-SA"><span dir="LTR"></span><span dir="LTR"></span>
<span dir="RTL">فالمفروض الان يتم تحويل المبلغ ،. علما</span></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> ...</div>
</div>
</div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
 </div>
<div style="margin-top: 0px; margin-bottom: 0px">
<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div>
<div>
<div>
<div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system"><br>
Problem Statement: Cancel the C&amp;C order</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system"><br>
Order Date: 30/7/2022 &amp; 29/7/2022<br>
Order ID:  6158428265 &amp; 6158258596<br>
Store Code: Splash 21064 &amp; Splash 21064<br>
Tracking ID: 615842826522999991 &amp; 615825859623999991</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system"><br>
Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the order and process the refund asap.</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system">​</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system">Thank you for your help.</span>
</div>
</div>
<div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system"><br>
Regards,<br>
The Support Team</span>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span dir="RTL" style="font-size:10.5pt" lang="AR-SA">تشغيل الخميس, 18 أغسطس في 4:55 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>,
</span></span><span class="x_separator"><span dir="RTL" style="font-size:10.5pt" lang="AR-SA">هند ام اسامه
</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
</span></span><span class="x_separator"><span dir="RTL" style="font-size:10.5pt" lang="AR-SA">كتب</span></span><span dir="LTR"></span><span dir="LTR"></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system"><span dir="LTR"></span><span dir="LTR"></span>:
</span></span><span style="font-size:10.5pt; font-family:-apple-system"><br>
<br>
<span class="x_separator">‫</span></span><span class="x_separator"><span dir="RTL" style="font-size:10.5pt" lang="AR-SA">أُرسلت من الـ
</span></span><span class="x_separator"><span style="font-size:10.5pt; font-family:-apple-system">iPhone
</span></span><span style="font-size:10.5pt; font-family:-apple-system"></span>
</div>
</blockquote>
</div>
</div>
<div class="x_MsoNormal" style='margin-top: 0px; margin-bottom: 0px;margin: 0in; font-size: 11pt; font-family: "Calibri", sans-serif'>
<span style="font-size:10.5pt; font-family:-apple-system"><br>
</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>4744306:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
</span>
</div>
</div>
</div>
</div>
</div>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4744306