Subject: Note Added - [#4680305] طلب ارجاع
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 16 Aug 2022 12:14:34 +0000

Hi ,    Salik Khan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4680305    Subject:  طلب ارجاع    Requester: Abeer-201044    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear @Akram,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Pls check &amp; close the issue with customer </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal"><b><span style="color:#262626">Regards</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="color:#262626"></span></b></div>
<div><b> </b></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:#262626">Salik khan</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Assistant Manager E-COM
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#777777">Babyshop–KSA</span></div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="font-size:10.0pt;color:#2F5496"><a href="http://www.babyshopstores.com/" rel="noreferrer"><span style="font-size:9.0pt">www.babyshopstores.com</span></a></span><span style="font-size:10.0pt;color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:8.0pt;color:#777777">Tel</span></b><span style="font-size:8.0pt;color:#777777">: +966 (11) 207
<b>3857</b>, <b>Mobile</b>: +966 <b>562246341</b></span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><span style="font-size:7.0pt;color:#777777">Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<img width="140" height="55" style="width:1.4583in;height:.5729in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTc1MDU5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jksNq2FNuwC6vHAReQ4mJ42WVHenvmO-0dLLWmAwy5Q" data-id="2043371750599" alt="A picture containing shape

Description automatically generated">   
<img width="176" height="49" style="width:1.8333in;height:.5104in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTc1MDYwNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.406-zBpBtN2YsIq-d97fjliQwUMu09yVaTx_sSSYqNs" data-id="2043371750606"><span style="font-size:8.0pt;color:#767171"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:5.0pt;color:#262626"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTc1MDYwOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.3ycX26m2vUi9i3wH-0UthFfPozuk5fVQO9obdNJgBl0" data-id="2043371750608"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="font-size:12.0pt;color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTc1MDYxMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.x5IGfH47ow5jaFo8U29IcnUvIWLw63L8ZymE5aUBb7s" data-id="2043371750610"></span></a><span style="font-size:12.0pt;color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style="font-size:8.0pt;color:#777777;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM3MTc1MDYxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0eYCajBpLKkMbG7AhpcH2xEod9z_71FpUuEFeD_yidU" data-id="2043371750611"></span></a><span style="color:#262626"></span>
</div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Ankkur Gupta &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, August 15, 2022 12:13 PM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; Salik Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4680305] - <span lang="AR-SA" dir="RTL">طلب ارجاع</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAMB4874C549C0E43D981861D4A428B2815" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Centrepoint</span></a> team,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">To me this looks to be assembly issue. Please connect with territory WH team so that they can update customer how to install this.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Hi <a id="OWAAM4767AC6B20F8487D8675A2CFA6424EDA" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Salik</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Can you ask WH team to connect with customer &amp; explain how to assemble this properly.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Regards,<br>
Ankur</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Sunday, 14 August 2022 10:19 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4680305] - <span lang="AR-SA" dir="RTL">طلب ارجاع</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,<br>
<br>
Problem Statement:  WWD DAMAGED ITEM<br>
<br>
Order Date : 28/07/2022<br>
Order ID: 6158186862<br>
Tracking ID: 19195076158186862<br>
Item ID: 153217076<br>
<br>
Assistance Required: Damaged Item Received<br>
<br>
Issue Description: Customer emailed us informing that he/she received the item without the security lock, customer also provided us the picture of the item. <br>
Now customer is asking for return and refund/ exchange the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not.<br>
<br>
Regards,<br>
The Support Team</span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4680305:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>