Subject: Note Added - [#4625606] Re: Your order has been cancelled
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Jul 2022 05:47:10 +0000

Hi ,    Raveen Sethupathy added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4625606    Subject:  Re: Your order has been cancelled   Requester: Mubashir Hassan    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US"><a id="OWAAM540DD96734DE0D4489F4FD944B908450" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Karen Lobo</span></a></span></div>
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<div>From: <span style="font-size:12.0pt;color:black">Max &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Max &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 18 July 2022 at 6:52 PM<br>
<b>To: </b>Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Cc: </b>Raveen Sethupathy &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4625606] - Re: Your order has been cancelled</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Please create 2 vouchers since the order (6155638385) was canceled and cx had used his 2 vouchers on this order, for the given details:<br>
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Order ID: 6155638385<br>
Concept: Max<br>
Country: KSA<br>
Value: 25 SAR for each voucher<br>
Th value: 26 SAR for each voucher<br>
Validity: 6 months<br>
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Thank you for your help.<br>
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Regards,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 17 Jul at 5:52 PM
<span class="separator">, Mubashir Hassan &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Send me your policy link I couldn't find on your website regarding gift voucher usage and cancellation policy. 
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> I am waiting for your reply Or call.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, Jul 17, 2022 at 3:18 PM Mubashir Hassan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I have another solution to report this incident,  or I will return all order and buy it back to get new vouchers. It may cost you more for me just a matter of clicks. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Ask your Manager to contact me on my cell number...  I need to understand this trick. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, Jul 17, 2022 at 3:09 PM Mubashir Hassan &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>But it is not used how come order is cancelled and vouchers are  consumed. Send me new vouchers numbers in replacement.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Sun, 17 Jul 2022 at 2:48 PM Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Mubashir Hassan ,<br>
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Thank you for contacting us.<br>
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We are sorry, but you can use it once only. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
Thanks for choosing to shop with us and apologies for the inconvenience this has caused.<br>
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Your friends, <br>
The Support Team</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards
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Mubashir Hassan</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards
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Mubashir Hassan</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Regards
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Mubashir Hassan</span></div>
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