Subject: Ticket Assigned - Conversation with hanna
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 21:39:27 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hanna hanna                    Bot:  Hi again! Bot:  Please enter your name Customer:  hanna Bot:  Hi Hanna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6155497284 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:31 AM, 20th Jul                   Hilah                   Hi Hanna . Thank you for contacting us. My name is Hilah. How may I help you today?           01:31 AM, 20th Jul                     hanna                    When I get my query???           01:32 AM, 20th Jul                     hanna                    I don’t get yet my parcel           01:32 AM, 20th Jul                   Hilah                   allow me a moment to check that for you.           01:32 AM, 20th Jul                     hanna                    Okay           01:33 AM, 20th Jul                   Hilah                   could you share your address?           01:33 AM, 20th Jul                     hanna                    Okay           01:34 AM, 20th Jul                     hanna                    Room number 147           01:34 AM, 20th Jul                     hanna                    Ander multi Muamin usman bin affan street           01:35 AM, 20th Jul                     hanna                    Near masjid malik saud           01:35 AM, 20th Jul                     hanna                    Sharaffiyya district           01:35 AM, 20th Jul                     hanna                    Jeddah           01:35 AM, 20th Jul                     hanna                    0506128281           01:35 AM, 20th Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           01:36 AM, 20th Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           01:36 AM, 20th Jul                     hanna                    Okay           01:36 AM, 20th Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           01:36 AM, 20th Jul                     hanna                    Okay           01:36 AM, 20th Jul                   Hilah                   we will update you on  [email-masked]           01:36 AM, 20th Jul                     hanna                    No           01:37 AM, 20th Jul                     hanna                    [email-masked]           01:37 AM, 20th Jul                     hanna                    [email-masked]           01:37 AM, 20th Jul                   Hilah                   ok, we will update you on this email           01:37 AM, 20th Jul                     hanna                    Update this email           01:37 AM, 20th Jul                   Hilah                   Do you have any other inquiries that we can help with?           01:37 AM, 20th Jul                     hanna                    Okay           01:37 AM, 20th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:38 AM, 20th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4636233