Subject: Note Added - [#4628414] Conversation with بسام
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 19 Jul 2022 13:00:25 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4628414    Subject:  Conversation with بسام   Requester: متعب الاسمري    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div>From: Marniel Baul &lt;&gt; <br>
<b>Sent:</b> Monday, July 18, 2022 4:55 PM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#4629834] - Conversation with بسام</div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 18, 2022 2:01 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Marniel Baul &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#4629834] - Conversation with بسام</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F4629834&amp;data=05%7C01%7CMarniel%40aramex.com%7Cc03f7e1c4c5e46b220c008da68a47a6c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637937352884321584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=NAC7jLSek4IMP6CjGjvbf2oGHqCgCiJZrdGwW3jSH44%3D&amp;reserved=0" rel="noreferrer">
#4629834</a> raised by متعب الاسمري (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team,,<br>
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Problem Statement: Missing item<br>
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Order Date: 16/07/2022<br>
Order ID: 6155971623<br>
Tracking ID: 47529112050<br>
Issue Description: the customer claiming that she has not received full order , The order contains two box, and the customer received only one Kindly check and share with us the proof that this item completly delivered<br>
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Regards</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 18 Jul at 2:00 PM
<span class="separator">, متعب الاسمري &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">أهلا مرة أخرى!<br>
<b>Bot: </b>يرجى إدخال اسمك<br>
<b>Customer: </b>بسام<br>
<b>Bot: </b>مرحبًا ، ماذا تحتاج للمساعدة؟<br>
<b>Customer: </b>تحديث طلبك<br>
<b>Bot: </b>يرجى اختيار موقعك<br>
<b>Customer: </b>المملكة العربية السعودية<br>
<b>Bot: </b>يرجى إدخال رقم الطلب للمتابعة<br>
<b>Customer: </b>6155971623<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">حالة الطلب الخاص بك :
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يما يلي مواعيد استلام طلبك:</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>الطلب المنزلي:
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<b><span style="color:#3F3F46"><br>
</span></b><span style="color:#3F3F46">يمكنك تتبع طلبك بسهولة <strong><span style='font-family:"Calibri",sans-serif'>من حسابي &gt; تاريخ الطلبات</span></strong>. يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات.</span>
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<b>Bot: </b>هل تمكنت من حل الاستعلام الخاص بك<br>
<b>Customer: </b>لا<br>
<b>Bot: </b>هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:53 PM, 18th Jul</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">مرحباُ بسام شكراً على تواصلك معنا, معك شهد كيف يمكننى أن أساعدك؟</span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:53 PM, 18th Jul</span></div>
<div></div>
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</div>
</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">الشحنه لم تصل كامله</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:54 PM, 18th Jul</span></div>
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</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">ناقص قطعه وهي شنطة سفر</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:54 PM, 18th Jul</span></div>
<div></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
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<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">رقم 6155971623</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:54 PM, 18th Jul</span></div>
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</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">لم يتم توصيلها</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:55 PM, 18th Jul</span></div>
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</div>
</td>
</tr>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">؟</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:56 PM, 18th Jul</span></div>
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</td>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">دقيقة من فضلك ليتم التحقق<br>
إبقى معنا</span></div>
<div></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:56 PM, 18th Jul</span></div>
<div></div>
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</div>
</div>
</td>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">تمام</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:56 PM, 18th Jul</span></div>
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</div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
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<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">يرجى تزويدي بعدد الاكياس او الكراتين التي تم استلامها ؟</span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:58 PM, 18th Jul</span></div>
<div></div>
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</div>
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<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">كيس واحد</span></div>
<div></div>
<div></div>
</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:58 PM, 18th Jul</span></div>
<div></div>
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</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">فيه ٣قطع داخليه فقط</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:58 PM, 18th Jul</span></div>
<div></div>
<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
</tr>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شنطة السفر لم تصل</span></div>
<div></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:58 PM, 18th Jul</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.<br>
<br>
نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب. </span></div>
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<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:58 PM, 18th Jul</span></div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">هل لديك أي استفسار آخر يمكنني مساعدتك به؟ </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:59 PM, 18th Jul</span></div>
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</div>
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<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">بسام</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A8.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">شكرا</span></div>
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</div>
</div>
<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:59 PM, 18th Jul</span></div>
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<div></div>
</div>
</td>
</tr>
<tr>
<td style="padding:0in 11.25pt 0in 11.25pt"></td>
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<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Shahad</span></div>
<div></div>
<div></div>
</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png"></span></div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">كان من دواعي سروري مساعدتكم. </span></div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">02:00 PM, 18th Jul</span></div>
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</table>
</td>
</tr>
<tr>
<td style="padding:.75pt .75pt .75pt .75pt">
<table class="MsoNormalTable" border="0" cellspacing="3" cellpadding="0" style="min-width: 100%">
<tbody>
<tr>
<td style="padding:0in 15.0pt 0in 15.0pt">
<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fweb.freshchat.com%2Fa%2F224106425474082%2Finbox%2Fopen%2F0%2Fconversation%2F636227674253206&amp;data=05%7C01%7CMarniel%40aramex.com%7Cc03f7e1c4c5e46b220c008da68a47a6c%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637937352884321584%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=VN57rYhMCXzQKEpPGIFlZdGX%2Fgq6G1b9xlHIgOadGtE%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
</div>
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</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4629834:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
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</div>

</blockquote></div>