Subject: Note Added - [#4623711] Conversation with أحمد الفالح
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 16:37:25 +0000

Hi ,    Max.aljouf added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4623711    Subject:  Conversation with أحمد الفالح   Requester: صفاء الشاقي    Note Content:   <div>Dear Team,<br><br>As per your request we have received that order after that we have refund that item.<br><br>Thanks &amp; Regards<br>Ibrahim<br>Max Aljouf<br><br>________________________________________<br>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>From: Landmark Group &lt;[email-masked]&gt;<br>Sent: Monday, July 18, 2022 6:05 PM<br>To: Abhilash Kuttalam; Max Aljouf<br>Cc: Escalations Dxbteam<br>Subject: Fwd: [#4623711] - Conversation with أحمد الفالح<br><br>CAUTION: External email sender. Use care when clicking on links or opening attachments!<br><br>Hi Team,<br><br>Reminder<br><br>Problem Statement: Cancel the C&amp;C order<br><br>Order Date: 6/7/2022<br>Order ID:  6154580425<br>Store Code: Max 60100<br>Tracking ID: 615458042522999991<br><br>Issue Description: the customer contacted us to cancel their order since they will not be able to pick up the order, So kindly cancel the order and process the refund asap.<br><br>Regards,<br>The Support Team<br>On Sat, 16 Jul at 8:22 PM , Landmark Group &lt;[email-masked]&gt; wrote:<br>Hi Team,<br><br>Problem Statement: Cancel the C&amp;C order<br><br>Order Date: 6/7/2022<br>Order ID:  6154580425<br>Store Code: Max 60100<br>Tracking ID: 615458042522999991<br><br>Issue Description: the customer contacted us to cancel their order since they will not be able to pick up the order, So kindly cancel the order and process the refund asap.<br><br>Regards,<br>The Support Team<br>On Sat, 16 Jul at 5:50 PM , صفاء الشاقي &lt;[email-masked]&gt; wrote:<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>Bot: مرحبًا ، بك في !<br>Bot: يرجى إدخال اسمك<br>Customer: أحمد الفالح<br>Bot: مرحبًا ، ماذا تحتاج للمساعدة؟<br>Customer: طلبات الاسترداد النقدي<br>Bot: يرجى اختيار موقعك<br>Customer: المملكة العربية السعودية<br>Bot:<br>هل قمت بإرجاع طلبك؟ سنقوم بإصدار استرداد نقدي حالما نستلم المنتجات المرجعة ونتحقق منها. ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.<br><br>الدفع عبر البطاقة – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.<br>الدفع عبر PayPal – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.<br>الدفع عبر سداد أو نقدًا – ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل.<br><br>قمت بإلغاء طلبك؟ ستقوم باسترداد المبلغ حسب وسيلة الدفع المستخدمة.<br><br>الدفع عبر البطاقة – يمكن للجهة المصدرة للبطاقة أن تحتاج إلى 2 – 15 يوم عمل إضافي لإنجاز معاملتك.<br>الدفع عبر PayPal – يحتاج إلى 4 – 15 يوم عمل إضافي لإنجاز المعاملة.<br>سداد أو نقدًا - ستقوم باستلام المبلغ المسترد في حساب ""رصيدي"" الخاص بك إذا كنت مسجلاً كمستخدم، أو على شكل قسيمة شراء في حال كنت زائرًا غير مسجل خلال 4 – 7 أيام عمل.<br><br>يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات. سيترتب على هذا أيضًا تأخير في عملية الاسترداد النقدي.<br>لمزيد من التفاصيل يرجى قراءة عملية الإرجاع و سياسة الإرجاع في مركز المساعدة.<br><br>Bot: هل تمكنت من حل الاستعلام الخاص بك<br>Customer: لا<br>Bot: هل ما زلت تريد التحدث إلى موظف الخدمة؟<br>Customer: Yes<br>Bot: رجاءا أدخل بريدك الإلكتروني<br>Customer: [email-masked]<br>Bot: الرجاء إدخال رقمك<br>Customer: 0505901033<br>05:32 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>مرحبا أحمد ,شكراً لتواصلك معنا. معك هيلة<br>كيف يمكنني مساعدتك؟<br>05:32 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>يعطيك العافيه اختي<br>05:32 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>يعافيك ربي، تفضل كيف أساعدك ؟<br>05:33 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>عندي شحنه مدفوع جزء منها بخدمة تابي لما اكدت الطلب ما انتبهت اني حاطه استلام من الفرع<br>05:33 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>وانا ابيها توصيل<br>05:33 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>لها تقويبًا اسبوع<br>05:33 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>كمان مافي تواصل بخصوص الشحنه ولا تغيرت حالة الطلب<br>05:33 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>هل بإمكانك تزويدي برقم طلبك حتى أستطيع مساعدتكم على أكمل وجه<br>05:35 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>ما اقدر استلمها من الفرع اذا في مجال يتم توصيلها أو أسترجع المبلغ<br>05:36 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>هل يمكنك تزويدي برقم الطلب لأتمكن من مساعدتك على أكمل وجه<br>05:37 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>ثواني<br>05:37 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>بانتظارك<br>05:38 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>٦١٥٤٥٨٠٤٢٥<br>05:38 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>شكراً لك لتزويدي برقم الطلب، لحظات من فضلك لأتفقد الأمر<br>05:39 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك<br>05:40 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>لقد تحققنا من أنك قد قدمت طلبك كاستلمها من المتجر ، ونأسف لإبلاغك أنه وفقًا لسياستنا ، لن نتمكن من تغيير نوع الطلب بمجرد تقديم الطلب بنجاح.<br>05:40 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>الطلب جاهز للاستلام من المتجر وسيتم إلغاء الطلب واسترداد المبلغ إذا لم يتم استلام الطلب خلال 14 يوم عمل<br>05:41 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>هل لديك أي استفسار آخر يمكنني مساعدتك به؟<br>05:43 PM, 16th Jul<br>أحمد الفالح<br>[<a href="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png" rel="noreferrer">https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/%D8%A3.png</a>]<br>لا شكرًا..بس بعرف في مجال يتم توصيلها او اذا سمحتي تلغين الطلب<br>05:44 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>حسنا سأقوم برفع طلب للفريق المعني لإلغاء الطلب<br>05:44 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>أطلب من حضرتك السماح لنا ببعض الوقت لنتمكن من القيام بذلك<br>05:45 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>وسنوافيك بالمستجدات على البريد الإلكتروني<br>[email-masked]<br>05:45 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>هل لديك أي استفسار آخر يمكنني مساعدتك به؟<br>05:47 PM, 16th Jul<br>Hilah<br>[<a href="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png" rel="noreferrer">https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png</a>]<br>كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا<br>05:49 PM, 16th Jul<br>View conversation in Freshchat&lt;<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/635793908660215" rel="noreferrer">https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/635793908660215</a>&gt;<br><br>4623711:1125156<br>This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. 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