Subject: Note Added - [#4600426] Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 17 Jul 2022 12:00:29 +0000

Hi ,    Bsdm.nurserywh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4600426    Subject:  Returns   Requester: سعذ    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Yesterday team has collected item because of customer wants to return the item so, kindly provide the RMA no for return process in WMS .
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<div class="MsoNormal"><b><i><u><span style='font-size:16.0pt;font-family:"Aparajita",serif;color:#1F3864'>Regards
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<div class="MsoNormal"><b><i><u><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'>Sanjeev Ghale
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>BS-Nursery Furniture
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>SCM Dammam
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<b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Tel</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>: +966 (13)8925326
<b>Mobile</b>: +966 583619739</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#1F497D'><br>
</span></i><b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Email</span></i></b><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>:
</span></i><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#767171'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></i>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Aparajita",serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia”</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><i><span style="color:windowtext;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjk5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.k_rdH0E3hjnyK9S8NgmlBo5AHcLm4cFvR4VuIV6pXYM" data-id="2043360906991"></span></i></a><img width="168" height="58" style="width:1.75in;height:.6041in" id="Content_x0020_Placeholder_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjk5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KX7Dje7BVYbkG4xMctmK2niGmAzT_GjEZPwkqBW5QQA" data-id="2043360906992" alt="babyshop.jpg"><i></i>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjk5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VLApDfTbcQv9MBOf8DdiZw6mrjl2S0QdqWJPdSWyHG8" data-id="2043360906993"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="@LandmarkArabia" rel="noreferrer"><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#5D6061;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNjk5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gQFChymW5PIBh9vQH3Chf-9wBs8AxfScqUK2wcby7QM" data-id="2043360906999"></span></i></a><i><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'> </span></i><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><i><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM2MDkwNzAwMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.HrW4DbscF4zaHzU98YR2BP3SnEEK49KIvwM6fVNJc1k" data-id="2043360907000" alt="http://www.freeiconspng.com/uploads/-more-related-linkedin-vector-icon-vector-logos-linkedin-vector-logo-23.png"></span></i></a><i></i>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Wednesday, July 13, 2022 11:09 AM<br>
<b>To:</b> Bsdm Nurserywh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4600426] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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Problem Statement:  WWD quality issue<br>
Order Date : Jul 5, 2022<br>
Order ID: 6154287563<br>
Tracking ID: 19092016154287563<br>
Item ID: 163065350 </span></div>
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Assistance Required: Damaged Item Received</span></div>
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Issue Description: The customer emailed us informing us that he/she received the item on 07/07/2022 but the item which they received is damaged, customer also provided us with the picture of the damaged item. </span></div>
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Now customer is asking for a return and refund or fix/exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to the customer or not.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 12 Jul at 4:43 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD quality ​issue<br>
Order Date : Jul 5, 2022<br>
Order ID: 6154287563<br>
Tracking ID: ​19092016154287563<br>
Item ID: 163065350 </span></div>
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Assistance Required: Damaged Item Received</span></div>
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Issue Description: The customer emailed us informing us that he/she received the item on 07/07/2022 but the item which they received is damaged, customer also provided us with the picture of the damaged item. </span></div>
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Now customer is asking for a return and refund or fix/exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to the customer or not.<br>
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Regards,<br>
Samer</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4600426:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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