Subject: Note Added - [#4618216] Conversation with sadia
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 18:58:25 +0000

Hi ,    Max Khobar added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4618216    Subject:  Conversation with sadia   Requester: Sadia Hamza    Note Content:   <div>
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Dear Team,</div>
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The said order, will be shipped to store with tonight’s delivery.</div>
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So, tomorrow the Customer can collect….</div>
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Thank you,</div>
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Regards,</div>
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Tarique Shaikh</div>
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<div>From: Landmark Group &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, July 14, 2022 8:31 PM<br>
<b>To:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Omar Bouqsomati &lt;[email-masked]&gt;; Max Khobar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4618216] - Conversation with sadia
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr">Hi Team,<br>
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Problem Statement: Late Delivery C&amp;C</div>
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Order Date : 5/7/2022<br>
Order ID: 6154451929<br>
Store Code:  Max 60127<br>
Tracking ID: 615445192922999991<br>
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Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br>
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Regards,<br>
The Support Team</div>
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<blockquote class="x_freshdesk_quote">On Thu, 14 Jul at 5:41 PM <span class="x_separator">
, Sadia Hamza &lt;[email-masked]&gt; wrote:
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">sadia</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
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<b>Bot: </b>Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>sadia<br>
<b>Bot: </b>Hi Sadia ,what do you need help with?<br>
<b>Customer: </b>Your order update<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>Looks to be an invalid order No<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6154451929<br>
<b>Bot: </b>
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<div>Your order status is <strong>: </strong>
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<br>
If you have not received your order, Home Delivery takes 3 to 5 days.</div>
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You can easily track your order from <strong>My Account &gt; Order History.</strong>
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Please note, during sale periods, your order may take longer to arrive.</div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b>[email-masked]<br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0582236494<br>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:29 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
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<div>Sadia. Thank you for contacting us. My name is Hilah. How may I help you today?</div>
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<div style="color:#999999; font-size:11px; clear:right">05:30 PM, 14th Jul</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">sadia</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
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<div>I need to know about my order</div>
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<div style="padding:0 5px 0 0; font-size:12px; color:#6f7071; margin-left:33px">sadia</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
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<div>6154451929</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:30 PM, 14th Jul</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
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<div>Order was placed on 5th of july</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:31 PM, 14th Jul</div>
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<img width="30px" height="30px" style="width:30px; height:30px; border-radius:50% 6px 50% 50%; float:left; margin-right:3px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/S.png">
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<div>Still it's not ready for collection</div>
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<div style="color:#999999; font-size:11px; clear:left; margin-left:33px">05:31 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Thank you for sharing the order details. Please allow me a moment to check this for you.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:31 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
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<div>still with you</div>
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<div style="color:#999999; font-size:11px; clear:right">05:33 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
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<div>Thank you for allowing me the time to check. I appreciate your patience.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:36 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Please accept our apologies for the inconvenience caused and for the delay.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:36 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:36 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>We request you to please allow us some time so we can work on this and do the needful.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:36 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>we will update you on</div>
<div>[email-masked]</div>
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<div style="color:#999999; font-size:11px; clear:right">05:36 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>Do you have any other inquiries that we can help with?</div>
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<div style="color:#999999; font-size:11px; clear:right">05:38 PM, 14th Jul</div>
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Hilah</div>
<img width="30px" height="30px" style="width:30px; height:30px; border-radius:6px 50% 50% 50%; margin-left:5px; float:right; clear:right" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png">
<div style="float:right; border-radius:20px 4px 20px 20px; background-color:#ffffff; max-width:320px; padding:12px">
<div>It was a pleasure to assist you. Thank you for shopping with us.</div>
<div>Have a wonderful day.</div>
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<div style="color:#999999; font-size:11px; clear:right">05:40 PM, 14th Jul</div>
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<td style="text-align:center"><span style="font-size:13px; color:#999">View conversation in
<a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/635085606385549" style="font-weight:500; color:#999; text-decoration:none" rel="noreferrer">
Freshchat</a></span></td>
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