Subject: Ticket Assigned - Conversation with wahid
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 18:12:38 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with wahid wahid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  wahid Bot:  Hi Wahid ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your 
 payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0581416860            10:05 PM, 14th Jul                   Hilah                   Hi Wahid. Thank you for contacting us. My name is Hilah. How may I help you today?           10:06 PM, 14th Jul                     wahid                    Order#6148004828           10:06 PM, 14th Jul                     wahid      
               I have return 23.48SR but not yet get it           10:07 PM, 14th Jul                     wahid                    I purchased on June 06,2022           10:07 PM, 14th Jul                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:07 PM, 14th Jul                     wahid                    Please support           10:08 PM, 14th Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:10 PM, 14th Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           10:10 PM, 14th Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:10 PM, 14th Jul                   Hilah                   We request you to please allow us some time so we can 
 work on this and do the needful.           10:10 PM, 14th Jul                   Hilah                   we will update you on:  [email-masked]           10:10 PM, 14th Jul                     wahid                    Thanks           10:10 PM, 14th Jul                   Hilah                   any time           10:11 PM, 14th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:11 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4619218