Subject: Ticket Assigned - Conversation with liwaa jasser
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 14 Jul 2022 16:34:12 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with liwaa jasser liwaa jasser                    Customer:  hello Bot:  Hi again! Bot:  Please enter your name Customer:  liwaa jasser Bot:  Hi Liwaa Jasser ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6154658072 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  503703607            08:21 PM, 14th Jul                     liwaa jasser                    ok helloo           08:23 PM, 14th Jul                   Hilah                   Hi Liwaa. Thank you for contacting us. My name is Hilah. How may I help you today?           08:23 PM, 14th Jul                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           08:25 PM, 14th Jul                   Hilah                   We see that you have placed your order on (6/7/2022). We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 3 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection.           08:25 PM, 14th Jul                   Hilah                   Please note that the processing of the order has been affected by the official Eid holiday           08:25 PM, 14th Jul                   Hilah                   Do you have any other inquiries that we can help with?           08:26 PM, 14th Jul                     liwaa jasser                    yes i talked with an agent from 4 days in riyadh told me that your order is ready and waiting for delivery to pick for hail store           08:28 PM, 14th Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           08:29 PM, 14th Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:29 PM, 14th Jul                     liwaa jasser                    today is the day 4 and still in Riyadh store i need a exact day however i wonna know if i can change my adress store to al majmaa           08:29 PM, 14th Jul                   Hilah                   We request you to please allow us some time so we can work on this and do the needful.           08:29 PM, 14th Jul                   Hilah                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           08:30 PM, 14th Jul                   Hilah                   Do you have any other inquiries that we can help with?           08:31 PM, 14th Jul                     liwaa jasser                    nop just waiting thank you           08:32 PM, 14th Jul                   Hilah                   any time           08:33 PM, 14th Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:33 PM, 14th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4618925