Subject: Note Added - [#4589700] Update status
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 13 Jul 2022 07:13:43 +0000

Hi ,    Gaurav Khemka added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4589700    Subject:  Update status   Requester: شموخ العلوي    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>@CS team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Pls provide the AWB or order number to get further investigation and closure</span></div>
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<div>From:<span lang="EN-US"> FarEye Support &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 12 July 2022 2:19 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Vishwajeet Singh &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Gaurav Khemka &lt;[email-masked]&gt;; Nisha Siddiqui &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Fwd: [#4589700] - Update status</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>We do not have any Date and Timestamp to update the status of the shipment. Moreover, we also did not find the same on the Aramex Tracking page having Delivered status.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly help us with the Date and TImestamp so that we could update the status.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/313425" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/313425</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Saurabh Deo,</span></strong><strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span></strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Technical
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="https://www.getfareye.com/" rel="noreferrer">FarEye - Enabling Digital Logistics</a></span></div>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Call: +91 7065956595</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Tue, 12 Jul at 6:45 AM
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Dear Nisha/Gaurav,</span><span style="color:#183247"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>We would like to inform you that we are proceeding with ticket # 313425 closure. Below is the summary for your reference.</span></div>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Issue Raised:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> Status update </span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Solution Provided:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> Asked for the approval but
 user not replied after multiple follow ups ,hence proceeding with the ticket closure </span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Root Cause or RCA id:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> NA</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Is Permanent Solution Required:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> NA</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>Permanent Solution (If Any):-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> NA</span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'>JIRA ID:-</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#183247'> NA</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/313425" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/313425</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Ankit</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Technical Engineer</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">FarEye</span><span style='font-family:"Tahoma",sans-serif;color:#1155CC'>- Enabling Digital
 Logistics</span></a> </span></div>
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<span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif'>Call: </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>+91 70-6595-6595 </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>||<a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#2C5CC5">www.getfareye.com</span></a>||
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:black'>Chicago   |   London   |   Dubai   |   Singapore   |   India</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif'></span>
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<a href="https://www.facebook.com/GetFarEye/" target="_blank" rel="noreferrer"><span style="font-size:10.0pt;font-family:Roboto;color:#1155CC;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1042" src="https://ci4.googleusercontent.com/proxy/mCz4Naj7Zw0iCKBY29FVx84tZ4njN2gdZmUmW6u8OYhewGHBEvDXlOqLqp3wSNkQgjNXW_Wp5fqmksTU0HUhXM1zJMY7eWIReYEn2EOfrckCPtg=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-02.png" alt="facebook"></span></a><span style="font-size:12.0pt;font-family:Roboto"></span>
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<a href="https://www.linkedin.com/company/fareye/" target="_blank" rel="noreferrer"><span style="font-size:10.0pt;font-family:Roboto;color:#1155CC;text-decoration:none"><img width="20" style="width:.2083in" id="_x0000_i1039" src="https://ci6.googleusercontent.com/proxy/nvcRal-LThajUdiOO_renVFKlGLxHtbH1XTGtDeIRkeebxVVA0KuyB60CCzCXVrKwWRZFNAF4InR-aLbVJcgO8zxZe1eePdEhUItYOOdI-dEdxE=s0-d-e1-ft#https://mailitperfect.com/images/31052019/1559288683/icon-05.png" alt="Linkedin"></span></a><span style="font-size:12.0pt;font-family:Roboto"></span>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Fri, 8 Jul at 2:12 PM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Nisha/Gaurav,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Please provide approval for the status update request. please revert if you still have any query or confusion else allow us to proceed with the case closure. Should we
 not hear from you in the next business day we will proceed with the ticket closure.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/313425" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/313425</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#222222'>Vaibhav Thathola</span></i><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'> </span></b><i><span style='font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222'>ll Technical
 Engineer ll Support </span></i><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="font-size:12.0pt;font-family:Roboto;color:#1155CC">FarEye</span><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#1155CC'>-
 Enabling Digital Logistics</span></a> </span><b><span style='font-size:9.5pt;font-family:"Helvetica",sans-serif;color:black'>Call: </span></b><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:#222222;background:#FAFAFA'>+91 70-6595-6595 </span></b><b><span style='font-size:9.5pt;font-family:"Helvetica",sans-serif;color:black'> ||
<a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">www.getfareye.com</span></a></span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'><img width="420" height="91" style="width:4.375in;height:.9513in" id="_x0000_i1038" src="https://ci4.googleusercontent.com/proxy/vif8IOZaQgUOnQvZ764u99DzOmnXFDQsd8pYsNAtcpw_HsgB1Q4rHGSfgkD4PZA8CQZ54nB43eI1wBLgKjO8kD3muFftJIhCg7jZ=s0-d-e1-ft#https://www.getfareye.com/signature/signature-banner.jpg" alt="FarEye Signature Banner"></span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Thu, 7 Jul at 6:43 AM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Gaurav/Nisha,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Just following up on this ticket to check if you had a chance to look into our previous response. Please do respond to us if you need further assistance. We will be happy
 to help you.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/313425" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/313425</a>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>Thanks and Regards,</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Ankit</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Technical Engineer</span></b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#1155CC">FarEye</span><span style='font-family:"Tahoma",sans-serif;color:#1155CC'>- Enabling Digital
 Logistics</span></a> </span></div>
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<span style='font-size:9.5pt;font-family:"Trebuchet MS",sans-serif'>Call: </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;background:#FAFAFA'>+91 70-6595-6595 </span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>||<a href="http://www.getfareye.com/" target="_blank" rel="noreferrer"><span style="color:#2C5CC5">www.getfareye.com</span></a>||
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<span style='font-size:8.5pt;font-family:"Arial",sans-serif'>7+ Mentions </span>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:7.5pt;font-family:"Arial",sans-serif'>Digital Disruptor</span></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style='font-size:7.5pt;font-family:"Arial",sans-serif'>Recognized</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>On Wed, 6 Jul at 9:45 AM
<span class="separator">, FarEye Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Dear Gaurav/Nisha,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Kindly approve the request so that we could proceed with the status update.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>To view the status of the ticket, please login to <a href="https://support.getfareye.com/" target="_blank" rel="noreferrer"><span style="background:white">FarEye Support</span></a> Portal and
 visit <a href="https://support.getfareye.com/helpdesk/tickets/313425" rel="noreferrer">https://support.getfareye.com/helpdesk/tickets/313425</a>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Thanks and Regards,</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Saurabh Deo,</span></strong><strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'> </span></strong><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif'>Technical
 Engineer</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'><a href="https://www.getfareye.com/" rel="noreferrer">FarEye - Enabling Digital Logistics</a></span></div>
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<strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>Call: +91 7065956595</span></strong><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>313425:211857</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif'>
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