Subject: Ticket Assigned - Conversation with helen/aramex
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 10 Jul 2022 08:59:16 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with helen/aramex helen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  helen Bot:  Hi Helen ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  47526665756 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  6153643753 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558261348            09:28 PM, 06th Jul                   Reenad                   Hi Dear Customer, My name is Reenad .Thank you for contacting us. I will be happy to help you!           09:29 PM, 06th Jul                     helen                    I receive a text message from aramex saying that I need to visit their office to collect my orders and how was that I chose delivery and not to collect and go somewhere.           09:30 PM, 06th Jul                   Reenad                   the order 6153643753?           09:30 PM, 06th Jul                     helen                    Yes           09:31 PM, 06th Jul                   Reenad                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:31 PM, 06th Jul                   Reenad                   Is there anything else i can assist you with?           09:31 PM, 06th Jul                     helen                    Yes pls..that person who kept on saying that he will not deliver my orders and he’s very resistant.Insisting me to visit their office .this is not acceptable!!           09:32 PM, 06th Jul                   Reenad                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:33 PM, 06th Jul                     helen                    Appreciated.           09:34 PM, 06th Jul                   Reenad                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:35 PM, 06th Jul                     helen                             09:36 PM, 06th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4594287