Subject: Note Added - [#4567854] WWD Return Request
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 11:58:33 +0000

Hi ,    Harun Rashid added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567854    Subject:  WWD Return Request   Requester: R33r33r77    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAM7E1626DC41594F46AD0A4856B5658BB7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a><a id="OWAAM615DCCE1A2504EB3B46AE1388275127D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>
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<div class="MsoNormal">Thanks for kind your support already has received RMA-no and created to RTN-DO in GDMS and WMS received also done.</div>
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<a id="OWAAM13635AC0C0CD417E8DCAA60F9A36900D" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Bsj Clothingwh</span></a>-Majeed</div>
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<div class="MsoNormal">Kindly collected the RMA stock from GDMS area and do the putaway in UPL.</div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><i><span style="font-size:10.0pt;color:black">GDMS CUSTOMER RETURN TRACKER WITH RMA</span></i></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;color:black">INVOICE-NO</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;color:black">RMA-NO</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:10.0pt;color:black">CONTAINER -ID</span></b></div>
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<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;font-family:-apple-system;color:black">6149985608</span></div>
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<td width="196" style="width:147.0pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:white;padding:0in 5.4pt 0in 5.4pt;height:15.0pt">
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<div class="MsoNormal">Regards</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Akshay Berry &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, July 4, 2022 11:44 AM<br>
<b>To:</b> Harun Rashid &lt;[email-masked]&gt;; Babyshop &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ccbackoffice &lt;[email-masked]&gt;; Navaz Nt &lt;[email-masked]&gt;; Shambhu Paswan &lt;[email-masked]&gt;; BS Cod Jeddah &lt;[email-masked]&gt;; Centrepoint
 &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Mohamed Nagy &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4567854] - WWD Return Request</div>
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<a id="OWAAM72EAAA7C7119481FB06A1F7B6528CE47" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Harun</span></a>,</div>
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<div class="MsoNormal">RMA number: 1002841584</div>
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<div class="MsoNormal">Regards,</div>
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<img width="122" height="58" style="width:1.2708in;height:.6041in" id="Picture_x0020_58" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1NjI2MDE4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.S52xL_aCDF8LZmtbd1jn36xl98eSIFr_WKnAdYT6rjs" data-id="2043356260188" alt="Logo

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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#242424;background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'></span></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, July 4, 2022 11:39 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Akshay Berry &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Nagy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4567854] - WWD Return Request</div>
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<div class="MsoNormal">Hi <a id="OWAAM69136415E26649AAAA558BD8FD367567" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a><a id="OWAAM3889E0B6CBDB4A95BEF9AC6C69E25DBA" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akshay Berry</span></a>
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<div class="MsoNormal">Please check the below order status current status yesterday our delivery team already customer return has been done .<span style="background:aqua;mso-highlight:aqua">Kindly process to RMA-no and send back asap.</span>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Harun</div>
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<b>From:</b> Harun Rashid <br>
<b>Sent:</b> Saturday, July 2, 2022 11:59 AM<br>
<b>To:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ccbackoffice &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Navaz Nt &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Shambhu Paswan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; BS Cod Jeddah &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4567854] - WWD Return Request</div>
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<div class="MsoNormal">Hi <a id="OWAAM374F7AAAEF3B495D91F7BD0ABFCFDD99" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>
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<div class="MsoNormal">Please check the below order status customer wants the return request but we are arranging to team on tomorrow 03<sup>rd</sup>-Jul-22.Once return done will confirm</div>
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<div class="MsoNormal">Regards</div>
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<b>From:</b> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, July 1, 2022 6:13 PM<br>
<b>To:</b> Bsj Nf &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Harun Rashid &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4567854] - WWD Return Request</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567854" rel="noreferrer">#4567854</a> </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD Return Request<br>
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Order Date : 16/06/2022<br>
Order ID: 6149985608<br>
Tracking ID: 19001696149985608<br>
Item ID: 164297594<br>
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Issue Description: Customer emailed us informing that he/she received the item on 20/06/22. However, she asked for a return as the item is on its original package as per the attached.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly, check this concern and let us know if we can offer a return to customer or not.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Fri, 1 Jul at 7:06 PM
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا رؤى،</span><span dir="LTR"></span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.</span><span dir="LTR" style="font-size:10.5pt"></span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.</span>
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<span lang="AR-SA" style="font-size:10.5pt">نحن نقدر صبرك.</span>
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<span lang="AR-SA" style="font-size:10.5pt">أصدقائك ،</span>
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<span lang="AR-SA" style="font-size:10.5pt">فريق الدعم</span><span dir="LTR" style="font-size:10.5pt"></span>
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