Subject: New Reply Received - Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Jul 2022 07:46:58 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Dear Support Team,<div dir="auto"><br></div>
<div dir="auto">This is a complete mess because of one missing tees, 10 emails and Aramex keep sending me my shipment  on the way and they still asking for the full amount and you send issue resolved, kind of just communicating with no real follow up or solving the issue, this is unbelievable</div>
<div dir="auto"><br></div>
<div dir="auto">You know what I don't want it and please stop it </div>
<div dir="auto"><br></div>
<div dir="auto">Regards</div>
<div dir="auto">Sameh</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Jul 1, 2022, 4:45 PM Sameh Adel &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto">Hi Center point support team,<div dir="auto"><br></div>
<div dir="auto">I didn't ask for refund, actually I keep asking to get my product I purchased, why it's so difficult to get it, the delivery man was holding it in front of me and refused to give it to me because of mistake on repeating the full amount to be paid, kindly send me the tees because I want it </div>
<div dir="auto"><br></div>
<div dir="auto">Best regards</div>
<div dir="auto">Sameh</div>
</div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Fri, Jul 1, 2022, 4:34 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<u></u>

<div>

	<table border="0" cellpadding="0" cellspacing="0" style="max-width:620px;width:100%;font-family:Helvetica,Arial,sans-serif;background:#ffffff;background-color:FFFFFF" align="center">
		
		<tbody>
<tr>
			<td align="center">
				<table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color:#f2f2f2">
					<tbody>
<tr>
						<td>
							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center">
								<tbody>
<tr>
									<td align="center" style="color:#92979e;font-size:12px;padding:5px 0;line-height:18px;text-align:right">
																				Your return has been processed 
																			</td>
								</tr>
							</tbody>
</table>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
		
		<tr>
			<td align="center">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="100%" style="background:#ffffff;background-color: ffffff">
	<tbody>
<tr>
		<td align="center">
			<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center">
				<tbody>
<tr>
					<td align="center">
						<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="left">
							<tbody>
								<tr>
									<td style="padding:35px 0 0 5px">
									<a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="display:inline-block" rel="noreferrer" target="_blank">
									<img style="border:0;margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ae/logos/emails/concept/logo-centrepoint.png" width="165"></a>
</td>
								</tr>
							</tbody>
						</table>
						<table border=" 0" cellpadding=" 0" cellspacing="
							0" align="right">
							<tbody>
								<tr>
									<td align=" right" style="padding:0 0 10px 0">
										<table border=" 0" cellpadding=" 0" cellspacing="
											0" style="color:#202020;font-size:12px">
											<tbody>
<tr>
												<td colspan=" 2" style="padding:15px 0 0 0">Download
													our apps now</td>
											</tr>
											<tr>
												<td align=" right" style="padding:5px 15px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161310479f" rel="noreferrer" target="_blank">
													<img alt=" ios icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/apple_app_store.png" width=" 19"></a>
												</td>
												<td align=" left" style="padding:5px 0 0 15px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" rel="noreferrer" target="_blank">
												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
												</td>
											</tr>
											<tr>
												<td align=" right" style="padding:2px 10px 0 0">
												<a href="https://itunes.apple.com/ae/app/id1161310479f" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">iPhone</a>
</td>
												<td align=" left" style="padding:2px 0 0 10px">
												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">Android</a>
</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
						</table>
					</td>
				</tr>
			</tbody>
</table>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>
		
		<tr>
			<td align="center">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
	100%" style="background:#242428;background-color: 242428">
	<tbody>
<tr>
		<td style="border-bottom:1px solid #eeeeee" align="center">
			<table border=" 0" cellpadding=" 0" cellspacing=" 0" width="
				93%" align="center">
				<tbody>
<tr>
					<td align="center">
						<table border=" 0" cellpadding=" 0" cellspacing="
							0" width="100%">
							<tbody>
								<tr>
									<td align=" left" style="padding:0">
										<table border=" 0" cellpadding=" 0" cellspacing="
											0" style="font-size:14px;line-height:16px" width="100%">
											<tbody>
<tr>
												<td width=" 100%" style="padding:5px 0">
<span>
													<a href="https://www.babyshopstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Babyshop</a></span>
													<span>
													<a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Lifestyle</a></span>
													<span>
													<a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Splash</a></span>
													<span>
													<a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Shoe Mart</a></span>
													<span>
													<a href="https://www.centrepointstores.com/sa/en/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Offers</a></span>
													<span>
													<a href="https://www.centrepointstores.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">Clearance</a></span>
</td>
											</tr>
										</tbody>
</table>
									</td>
								</tr>
							</tbody>
						</table>
					</td>
				</tr>
			</tbody>
</table>
		</td>
	</tr>
</tbody>
</table></div>

</td>
		</tr>

		<tr>
			<td align="center">
				<table border="0" cellpadding="0" cellspacing="0" width="95%">
					<tbody>
<tr>
						<td>
							<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="max-width:100%">
								<tbody>
<tr>
									<td align="center">
										<table border="0" cellpadding="0" cellspacing="0" width="100%" style="padding:0 0 0 0">
												<tbody>
<tr><td style="font-size:0;line-height:0"></td></tr>
												<tr>
													<td align="left" style="line-height:28px;font-size:24px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:#242428">
					                                  															Your refund is on its way
																			                                </td>
												</tr>
												<tr><td style="font-size:0;line-height:0"></td></tr>
												<tr>
													<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:#333333">
					                                							                                	Hi Sameh Adel, we have successfully processed your refund for return  <span style="color:#00b9e5">1002828302</span> for order 
						                                	<span style="color:#00b9e5"><a href="https://www.centrepointstores.com/sa/en/my-account/order/6151821300?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" style="color:#00b9e5;text-decoration:none" rel="noreferrer" target="_blank">6151821300</a></span>.
																											</td>
												</tr>
												<tr>
														<td style="font-size:0;line-height:0"></td>
												 </tr>
												 <tr>
													<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:#333333">
																													Here’s how your refund works:
																											</td>
												</tr>
																	                   	 <tr>
														<td style="font-size:0;line-height:0"></td>
												 </tr>
										
												  <tr>
															<td align="left" style="line-height:20px;font-size:16px;text-align:left;font-family:Helvetica,Arial,sans-serif;color:#242428;font-weight:bold">
							                                  <strong>Order Details </strong>
															</td>
												 </tr>
												 <tr>
															<td style="font-size:0;line-height:0"></td>
												 </tr>
												<tr>
														<td align="center" style="padding:0 0 0 0;border-bottom:1px solid #eeeeee"></td>
												</tr>
																					<tr>
												<td align="center" style="padding:15px 0 0 0">
																									<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:14px">
														<tbody>
<tr>
															<td width="28%" style="padding-left:15px" align="left">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Item</div>
</td>
															<td width="40%" style="padding-left:15px" align="left">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Description</div>
</td>
															<td width="30%" align="right" style="padding-right:10px">
															<div style="font-size:15px;color:#202020;padding:0;line-height:20px;margin:0">Total Price</div>
</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>

											<tr>
												<td align="center" style="padding:0 0 15px 0;border-bottom:1px solid #eeeeee"></td>
											</tr>
											
																															<tr>
												<td align="center">
													<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="font-size:13px">
														<tbody>
<tr>
															<td width="28%" align="center">
																<table border="0" cellpadding="0" cellspacing="0" align="left" width="100%">
																	<tbody>
<tr>
																		<td align="left">
																																																							<a href="https://www.centrepointstores.com/sa/en/p/163369612?utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=full_partial_return_SA_en" rel="noreferrer" target="_blank">
																																																																								<img alt="" src="https://media.centrepointstores.com/i/centrepoint/8913746-AW21MRINGERT-SPWIN21090521_01-2100.jpg?fmt=auto&amp;h=150&amp;w=150&amp;qlt=95&amp;sm=c" width="100%" style="padding:20px 0 0 0;max-width:135px">
																																																																																																																																																																																																																																																																																																																		</a>
</td>
																	</tr>
																</tbody>
</table>
															</td>
															<td width="40%" style="padding:15px" align="center">
																<table border="0" cellpadding="0" cellspacing="0" width="100%" align="center" style="color:#3d4648;font-size:14px;font-family:Helvetica,Arial,sans-serif">
																	<tbody>
<tr>
																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  <strong>SPLASH</strong>  </td>
																	</tr>
																	<tr>
																		<td style="padding:8px 0 0 0;color:#3d4648;font-weight:600" align="left">  Sustainable Captain America Print T-shirt with Crew Neck  </td>
																	</tr>
																	
																	<tr>
																		<td style="color:#3d4648" align="left">
																			 																		</td>
																	</tr>
																						       															        									 																	<tr>
																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Color: Grey</td>
																	</tr>
																																																			<tr>
																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">

																			 																		        	      Size: 
																		        	     																		        	     L

																		</td>
																	</tr>
																																							       								    						       								    																	<tr>
																		<td style="padding:4px 0 0 0;color:#3d4648;font-weight:300" align="left">Quantity: 1</td>
																	</tr>
																																</tbody>
</table>
															</td>
															<td width="30%" style="padding:20px 10px 0 0;color:#3d4648;font-weight:600" align="right">
															        						   									 SAR 47
															</td>
														</tr>
													</tbody>
</table>
												</td>
											</tr>

																					<tr>
												<td align="center" style="padding:10px 0 0 0;border-top:1px solid #eeeeee"></td>
											</tr>
											<tr>
												<td>
																
															<table width="100%" border="0" cellspacing="0" cellpadding="0">
															  <tbody>
<tr>
															    <td width="50%"> </td>
															    <td width="50%" align="right" style="line-height:20px;text-align:left">
															
															       <table width="100%" border="0" cellspacing="0" cellpadding="0" style="line-height:20px;text-align:left">
															          <tbody>
<tr>
																	  		<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333">
																				Total
																			</td>
																			<td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
																				<strong>SAR 47</strong>
																			</td>
																	  </tr>
																	  <tr>
															            <td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
															          </tr>
															          <tr>
															            <td colspan="2"></td>
															          </tr>
															          <tr>
															            <td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333">
															            	Total Refund Amount
															            </td>
															            <td style="font-family:Arial,Helvetica,sans-serif;line-height:25px;font-size:14px;color:#333333" align="right">
															            	<strong>SAR 47</strong>
															            </td>
															          </tr>
															          <tr>
															            <td colspan="2" style="border-bottom:solid #cccccc 1px"></td>
															          </tr>
															         
															          <tr>
															            <td colspan="2"></td>
															          </tr>
															          <tr>
															            <td colspan="2" style="font-family:Helvetica,Arial,sans-serif;line-height:25px;font-size:14px;color:#333333">
															            Items that are cancelled or refunded are not eligible for Shukrans.
															            </td>
															          </tr>
															          
															        </tbody>
</table>
															
															    </td>
															  </tr>
															</tbody>
</table>
												   </td>
											    </tr>	

											
	
</tbody>
</table>
 </td>
</tr>
<tr>
	<td>
		<table width="100%" border="0" cellspacing="0" cellpadding="0" style="border:1px solid #eee;width:100%;padding:25px 20px;margin:30px 0">
			<tbody>
<tr>
				<td style="font-size:16px;font-weight:bold;color:#202020">Your refund:</td>
			</tr>
						<tr>
				<td style="font-size:14px;line-height:20px;padding:5px 0">
<b>SAR 47</b> will be refunded to My Credit.</td>
			</tr>
			<tr>
				<td style="font-size:14px;line-height:20px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</td>
			</tr>
						<tr>
				<td></td>
			</tr>
			<tr>
				<td style="font-size:12px;color:#92979e">
						                    To learn more about how My Credit works, take a look at our <a href="https://sa.help.centrepointstores.com/hc/en-us/sections/115000718554-Returns-Policy" style="color:#92979e;text-decoration:underline" rel="noreferrer" target="_blank">Help Centre.</a>
						            </td>
			</tr>
		</tbody>
</table>
	</td>
</tr>

<tr>
	<td align="center" width="100%" style="padding:10px 0 20px 0;background:#ffffff;border-top:1px solid #eeeeee" bgcolor="ffffff">
				<div><table border=" 0" cellpadding=" 0" cellspacing=" 0" style="max-width:600px;width:100%;padding:10px 0 0 0;color:#000">
	<tbody>
<tr>
		<td style="padding:0 0 15px 15px;font-size:15px;font-weight:700;text-align:left;color:#242428"><span>Need help? Get in touch</span></td>
	</tr>

	<tr>
		<td align="center">
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="
								0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="mailto:[email-masked]?Body=Contacted" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" mailus" src="https://i1.lmsin.net/website_images/ae/emails/icons/mail.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://www.facebook.com/CentrepointME" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt="facebook" src="https://i1.lmsin.net/website_images/ae/emails/icons/fb.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Connect with us</strong> on your favourite social network.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
	<tr>
		<td align="center" width="100%">
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td>
										<a href="https://twitter.com/centrepointme" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
										</td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">Reach out in 140 characters! We are <strong>@centrepointme</strong>.</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
			<div style="max-width:285px;display:inline-block;padding:0;width:100%">
				<table align=" center" width=" 100%" style="border:1px solid #eeeeee;max-width:290px;min-height:95px;background-color:
					f9f9f9">
					<tbody>
<tr>
						<td align="left" width="100%">
							<table border=" 0" cellpadding=" 0" cellspacing="0" style="padding:13px" width="100%">
								<tbody>
									<tr>
										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
										<td style="font-size:11px;padding-left:20px">
											<div style="margin:0;padding:0;line-height:20px">
<strong>Call us on 800-111-10CP (800-1111027).</strong> <br>7 days a week, 24 hours a day</div>
										</td>
									</tr>
								</tbody>
							</table>
						</td>
					</tr>
				</tbody>
</table>
			</div>
		</td>
	</tr>
</tbody>
</table></div>

	</td>
</tr>

		<tr>
			<td style="padding:5px 0 0 0;background:#eeeeee" align="center">
				
				<div>
<div style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="left">
				<table>
					<tbody>
<tr>
						<td align="left"><span style="font-size:11px;color:#848483">
								© 2022 Retail World Limited </span></td>
						<td> </td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>

<div style="width:49%;display:inline-block">
	<table width="100%">
		<tbody>
<tr>
			<td align="right">
				<table>
					<tbody>
<tr>
						<td style="text-align:right;width:100%" align="right">
							<span style="font-size:11px;color:#848483"> 
							<a href="https://www.centrepointstores.com/sa/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Privacy Policy</a>  |
						    <a href="https://www.centrepointstores.com/sa/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dfull_partial_return_SA_en" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">Terms &amp; Conditions</a>
						</span>
						</td>
					</tr>
				</tbody>
</table>
			</td>
		</tr>
	</tbody>
</table>
</div>
</div>

		
			</td>
		</tr>
	</tbody>
</table>

	
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>

</blockquote>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4567571