Subject: Ticket Assigned - Conversation with vaishnavi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 16:06:03 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vaishnavi vaishnavi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  vaishnavi Bot:  Hi Vaishnavi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0532036143            07:57 PM, 03rd Jul                     vaishnavi                    Ok           07:57 PM, 03rd Jul                   Hilah                   Hi Vaishnavi. Thank you for contacting us. My name is Hilah. How may I help you today?           07:57 PM, 03rd Jul                     vaishnavi                    My return has not yet completed yet           07:58 PM, 03rd Jul                     vaishnavi                    Was away from home last week when your agent called for collection           07:59 PM, 03rd Jul                     vaishnavi                    Please reschedule someone to collect it           07:59 PM, 03rd Jul                   Hilah                   Could you please share your order number so that I can assist you further?           07:59 PM, 03rd Jul                     vaishnavi                    6151839064           08:01 PM, 03rd Jul                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:01 PM, 03rd Jul                     vaishnavi                    Ok           08:02 PM, 03rd Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           08:03 PM, 03rd Jul                   Hilah                   We sincerely apologize for any inconvenience caused,           08:03 PM, 03rd Jul                   Hilah                    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:03 PM, 03rd Jul                     vaishnavi                    Ok thank you           08:04 PM, 03rd Jul                   Hilah                   we will update you on  [email-masked]           08:04 PM, 03rd Jul                     vaishnavi                    Ok thankyou           08:04 PM, 03rd Jul                   Hilah                   you`re welcome           08:05 PM, 03rd Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:05 PM, 03rd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4577246