Subject: Ticket Assigned - Conversation with rabia farhan
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 11:04:03 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rabia farhan rabia farhan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rabia farhan Bot:  Hi Rabia Farhan ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6152966434 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549396709            09:47 PM, 02nd Jul         
           Hilah                   Hi Rabia. Thank you for contacting us. My name is Hilah. How may I help you today?           09:48 PM, 02nd Jul                     rabia farhan                    I just received a msg that my order has been delivered.           09:48 PM, 02nd Jul                     rabia farhan                    It is not delivered           09:48 PM, 02nd Jul                   Hilah                   allow me a moment to check that for you.           09:49 PM, 02nd Jul                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           09:50 PM, 02nd Jul                   Hilah                   We have checked and we would like to inform you that our courier team contacted you and delivered the order on (2/7/2022).           09:50 PM, 02nd Jul                   Hilah                   We request you to please check with your security, family members and neighbors regarding your order.           09:50 PM,
  02nd Jul                   Hilah                   the order (6152966434)           09:51 PM, 02nd Jul                     rabia farhan                    No. No one has received the order           09:51 PM, 02nd Jul                     rabia farhan                    Who received the order ?           09:51 PM, 02nd Jul                     rabia farhan                    I just received the message and straight away contacted you           09:51 PM, 02nd Jul                     rabia farhan                    I am at home and no one has received it. I didn't received any call either           09:52 PM, 02nd Jul                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           09:52 PM, 02nd Jul                   Hilah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           09:52 PM, 02nd Jul                   Hilah       
             We request you to please allow us some time so we can work on this and do the needful.           09:52 PM, 02nd Jul                     rabia farhan                    What should I do now ?           09:53 PM, 02nd Jul                   Hilah                   We'll investigate and update you on email.  [email-masked]           09:54 PM, 02nd Jul                     rabia farhan                    Please resolve the issue asap           09:54 PM, 02nd Jul                     rabia farhan                    I needed those items and the amount was paid via card           09:55 PM, 02nd Jul                   Hilah                   we will, and sorry for what happened           09:55 PM, 02nd Jul                   Hilah                   Do you have any other inquiries that we can help with?           09:55 PM, 02nd Jul                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:57
  PM, 02nd Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4572719