Subject: Ticket Assigned - Conversation with thummapraveen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 11:04:02 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with thummapraveen thummapraveen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  thummapraveen Bot:  Hi Thummapraveen ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0533162425            11:24 AM, 01st Jul                   Modhi                   Hi dear costumer  ,Good Morning, Thank you for contacting us. My name is modhi, I will be happy to assist you.           11:24 AM, 01st Jul                     thummapraveen                    Hi sir           11:25 AM, 01st Jul                     thummapraveen                    How r u           11:25 AM, 01st Jul                     thummapraveen                    My purchase one item lecoper sandels           11:25 AM, 01st Jul                     thummapraveen                    This item size problem           11:25 AM, 01st Jul                   Modhi                   Could you please share your order number so that I can assist you further?           11:26 AM, 01st Jul                     thummapraveen                    I return item but any confirmation msg not coming and refund not add money sir           11:26 AM, 01st Jul                   Modhi                   Could you please share your order number so that I can assist you further?\           11:28 AM, 01st Jul                     thummapraveen                    6151175388           11:28 AM, 01st Jul                   Modhi                   دقيقة من فضلك ليتم التحقق إبقى معنا           11:29 AM, 01st Jul                   Modhi                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:29 AM, 01st Jul                   Modhi                   We would like to inform you that we have processed the refund of amount (SAR94) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:30 AM, 01st Jul                   Modhi                   Is there anything else I can assist you with today?           11:30 AM, 01st Jul                   Modhi                   It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day.           11:32 AM, 01st Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4566228