Subject: Ticket Assigned - Conversation with dalia essam
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 11:04:00 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with dalia essam dalia essam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dalia essam Bot:  Hi Dalia Essam ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554972883            08:42 PM, 21st Jun                   Nihal                   Hello Dalia, my name is Nihal, thanks for contacting us, how may I help you?           08:43 PM, 21st Jun                     dalia essam                    Hi nihal please i want to cancel my order           08:43 PM, 21st Jun                   Nihal                   Could you please share your order number so that I can assist you further?           08:43 PM, 21st Jun                   Nihal                   Hi, I'm not getting a response from you. Are we still connected?           08:45 PM, 21st Jun                     dalia essam                    Yes           08:47 PM, 21st Jun                     dalia essam                    6144029543           08:47 PM, 21st Jun                   Nihal                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:48 PM, 21st Jun                     dalia essam                    Ok           08:48 PM, 21st Jun                   Nihal                   the order is delivered on 18/05/2022           08:48 PM, 21st Jun                     dalia essam                    Not delivered yet           08:49 PM, 21st Jun                   Nihal                   We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           08:49 PM, 21st Jun                   Nihal                   Is there anything else I can help you with?           08:49 PM, 21st Jun                     dalia essam                    Tahnk u           08:49 PM, 21st Jun                     dalia essam                    Thank u           08:49 PM, 21st Jun                   Nihal                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:49 PM, 21st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4527659