Subject: Note Added - [#4519061] late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 03 Jul 2022 08:55:38 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4519061    Subject:  late collection   Requester: shahzad rasool    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">There is no record of the given AWB. Please assist to provide updated AWB. Please recheck the customer number as the previous booking got cancelled with reason no answer. Thanks.
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, July 1, 2022 4:56 PM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;; [email-masked]<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4519061] - late collection</div>
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<strong><u><span style="font-size:10.5pt;font-family:-apple-system">Reminder</span></u></strong><span style="font-size:10.5pt;font-family:-apple-system"><br>
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Dear Sirs,<br>
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AWB: 47520776122<br>
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The above shipment has not been collected from the customer yet.<br>
Kindly arrange collection of this shipment on priority<br>
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Regards,<br>
The Support Team</span>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sun, 19 Jun at 10:08 PM
<span class="separator">, shahzad rasool &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
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<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>shahzad rasool<br>
<b>Bot: </b>Hi Shahzad Rasool ,what do you need help with?<br>
<b>Customer: </b>How can I return my order?<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Want to return something? You can do it in 2 easy ways.</span></div>
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1. Request a return online from your account.</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2. Email customer care for a pick-up at
<u><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></u><br>
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For more details, go to <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpsa.splashfashions.com%2Fen%2Fsupport%2Fsolutions%2Ffolders%2F44001186588&amp;data=05%7C01%7CMarniel%40aramex.com%7C922daf9eab8b4222b04708da5b610172%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637922769437427625%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=NvJFQSZremlVkratYtfWh%2B%2BtMTyPsWXKubfqS4yOw%2B0%3D&amp;reserved=0" target="_blank" rel="noreferrer">
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0583080154</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Shahzad , Good evening, My name is Asmaa, I will be happy to assist you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:00 PM, 19th Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Dear mam, I already submitted request to return some atems but still nobody come to take it back</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:02 PM, 19th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:06 PM, 19th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  </span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:06 PM, 19th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Is there anything else i can assist you with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:06 PM, 19th Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Thanks for your support</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:07 PM, 19th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">you're most welcome</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:08 PM, 19th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Asmaa</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_2cf68c6f5c2e25ac205cffa11032a08dea05f1e25273b850a73b23dcabbf65d8/img_qcttehevi1_a5a85286e6a8b6aacac728a9b78ee31b52b31e705a22a40451a8f5c2fcc4bf57.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">10:08 PM, 19th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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<span style="color:#999999;text-decoration:none">Freshchat</span></a></span><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4519061:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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