Subject: Ticket Assigned - Conversation with abdulraman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 02 Jul 2022 11:01:51 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdulraman abdulraman                    Bot:  Hi again! Bot:  Please enter your name Customer:  abdulrahman Bot:  Hi Abdulrahman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6149342816 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hello, my name is Nihal, thanks for contacting us, how may I help you? Customer:  Hi Custome
 r:  /startOver Customer:  /startOver Agent:  Could you please share your order number so that I can assist you further? Customer:  # 6149342816 ... I put return request  still no one can recievr my item  from aramex please inform and take my return items Customer:  IMAGE Agent:  We sincerely apologize for any inconvenience caused,    We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful. Agent:  Is there anything else I can help you with? Customer:  No Customer:  Can i exchange this item instead of refund Agent:  you can exchange only in the store Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied]
  Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  abdulraman Bot:  Hi Abdulraman ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business da
 ys to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:00 AM, 25th Jun                   Hilah                   Hi Ab
 dulraman. Thank you for contacting us. My name is Hilah. How may I help you today?           09:01 AM, 25th Jun                     abdulraman                    Hi           09:01 AM, 25th Jun                   Hilah                   How can I help you?           09:02 AM, 25th Jun                     abdulraman                    I put a return request  of my order  of worng size but no one can respond and no body call me about return item take back from aramex           09:02 AM, 25th Jun                     abdulraman                    Please resovle my problem           09:02 AM, 25th Jun                     abdulraman                    The aramex agent is not responding to take return back items           09:02 AM, 25th Jun                   Hilah                   Could you please share your order number so that I can assist you further?           09:02 AM, 25th Jun                     abdulraman                    6149342816           09:03 AM, 25th Jun                   
   abdulraman                    10days over  i  put return  notice in centerpoint app           09:04 AM, 25th Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:05 AM, 25th Jun                     abdulraman                    Ok           09:05 AM, 25th Jun                     abdulraman                    Hello           09:07 AM, 25th Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           09:07 AM, 25th Jun                   Hilah                   Your request has been submitted to the relevant authority to receive the return request as soon as possible. You will be contacted if there is any new information.           09:07 AM, 25th Jun                   Hilah                   we will update you on:  [email-masked]           09:08 AM, 25th Jun                   Hilah                   Do you have any
  other inquiries that we can help with?           09:08 AM, 25th Jun                     abdulraman                    No body contacting sir already 1week  over           09:08 AM, 25th Jun                     abdulraman                    Please resovle this issue as soon           09:08 AM, 25th Jun                   Hilah                   Please accept our apologies for the inconvenience caused and for the delay.           09:09 AM, 25th Jun                   Hilah                   we will escalate your issue to the shipping partner to pick up the returns as soon as possible           09:09 AM, 25th Jun                   Hilah                   Do you have any other inquiries?           09:10 AM, 25th Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:11 AM, 25th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/he
 lpdesk/tickets/4539529