Subject: Note Added - [#4539529] Conversation with abdulraman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Jun 2022 10:24:45 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4539529    Subject:  Conversation with abdulraman   Requester: abdulrahman    Note Content:   <div class="WordSection1">
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<div class="MsoNormal">Dear,</div>
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<div class="MsoNormal">Collection arranged under <b><span style="color:blue">Collection
</span><strong><span style='font-family:"Calibri",sans-serif'>Reference</span></strong></b>
<b><span style="color:red">F166695</span></b>. Booking got rescheduled several times with reason: no answer.  </div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red'>Aramex
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Email:
</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Trebuchet MS",sans-serif;color:#0563C1'>[email-masked]</span></a></span>
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<div>From: Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, June 25, 2022 11:32 AM<br>
<b>To:</b> ALL RUH OPS - Landmark &lt;[email-masked]&gt;; Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4539529] - Conversation with abdulraman</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Late collection<br>
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Order ID:  6149342816<br>
Tracking ID: 47521941552 &amp; 47521941600<br>
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Assistance Required: Need urgent collection<br>
Issue Description: Customer raised a return request on 17/6/2022 date. But the items still not collected.<br>
Please collect the items on priority.<br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 25 Jun at 9:12 AM
<span class="separator">, abdulrahman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>abdulrahman<br>
<b>Bot: </b>Hi Abdulrahman ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6149342816<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
<strong><span style='font-family:"Calibri",sans-serif'>: </span></strong>Delivered
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please wait while we transfer you to an agent<br>
<b>Customer: </b>Ok<br>
<b>Agent: </b>Hello, my name is Nihal, thanks for contacting us, how may I help you?<br>
<b>Customer: </b>Hi<br>
<b>Customer: </b>/startOver<br>
<b>Customer: </b>/startOver<br>
<b>Agent: </b>Could you please share your order number so that I can assist you further?<br>
<b>Customer: </b># 6149342816 ... I put return request still no one can recievr my item from aramex please inform and take my return items<br>
<b>Customer: </b><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffbots-attachment-messages.s3.amazonaws.com%2Fcdcd337929ee25d8357c36adf8237220ecb7f988%2F791df5f629c0844038094d68ae5f15ce7262071d%2F880cb8f05fb3583b4d57e081b31ba6091bcc22ec%2F9a404b2bc7b0a6ac2719cf94585e045385a6ac9a%2Fa1ad659ed3fe4ca184d9860d176d1702f08fe10f&amp;data=05%7C01%7CMarniel%40aramex.com%7C3ba3d78bee924cd2d7e908da567cc4a9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637917391119781987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=gF5qYNxD8DbTJhmyst9oGb%2BnQTIIYm1%2B3MnOvDgeKNQ%3D&amp;reserved=0" rel="noreferrer">IMAGE</a><br>
<b>Agent: </b>We sincerely apologize for any inconvenience caused, <br>
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We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.<br>
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We request you to please allow us some time so we can work on this and do the needful.<br>
<b>Agent: </b>Is there anything else I can help you with?<br>
<b>Customer: </b>No<br>
<b>Customer: </b>Can i exchange this item instead of refund<br>
<b>Agent: </b>you can exchange only in the store<br>
<b>Agent: </b>Is there anything else I can help you with?<br>
<b>Agent: </b>It was a pleasure to assist you. Thank you for shopping with us.<br>
Have a wonderful day.<br>
<b>Bot: </b>Rate our Customer Service Agent<br>
<i>[Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied]</i><br>
<b>Customer: </b>/startOver<br>
<b>Bot: </b>Oops! Couldn't get that, am a new bot in town and learning with time.
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You can try rephrasing your question.<br>
<b>Customer: </b>/startOver<br>
<b>Bot: </b>Oops! Couldn't get that, am a new bot in town and learning with time.
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You can try rephrasing your question.<br>
<b>Customer: </b>Hi<br>
<b>Bot: </b>Oops! Couldn't get that, am a new bot in town and learning with time.
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You can try rephrasing your question.<br>
<b>Customer: </b>Hi<br>
<b>Bot: </b>Oops! Couldn't get that, am a new bot in town and learning with time.
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You can try rephrasing your question.<br>
<b>Customer: </b>Hello<br>
<b>Bot: </b>Hi again!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>abdulraman<br>
<b>Bot: </b>Hi Abdulraman ,what do you need help with?<br>
<b>Customer: </b>When will I get my refund?<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
 quality check. Your refund will depend on your payment method.</span>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
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<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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For more details, go to <strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
<strong><span style='font-family:"Calibri",sans-serif'>Returns Policy</span></strong> under
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpsa.centrepointstores.com%2Fen%2Fsupport%2Fhome&amp;data=05%7C01%7CMarniel%40aramex.com%7C3ba3d78bee924cd2d7e908da567cc4a9%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637917391119781987%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=WMzW%2FwHSpqWOcRzl3%2BotzPv630JYgr%2BcUCXLGnsdZc0%3D&amp;reserved=0" target="_blank" rel="noreferrer">
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Abdulraman. Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I put a return request of my order of worng size but no one can respond and no body call me about return item take back from aramex</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">The aramex agent is not responding to take return back items</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:02 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Could you please share your order number so that I can assist you further?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:02 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6149342816</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:03 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">10days over i put return notice in centerpoint app</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:04 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:05 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:05 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Hello</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:07 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:07 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Your request has been submitted to the relevant authority to receive the return request as soon as possible. You will be contacted if there is any new information.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:07 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will update you on:</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">No body contacting sir already 1week over</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">abdulraman</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/A.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Please resovle this issue as soon</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:08 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1044" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Please accept our apologies for the inconvenience caused and for the delay.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:09 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1045" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will escalate your issue to the shipping partner to pick up the returns as soon as possible</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:09 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1046" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:10 AM, 25th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1047" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">09:11 AM, 25th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
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