Subject: Note Added - [#4533878] Conversation with chandrakant shitole
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 18:32:35 +0000

Hi ,    Cpr1 Centrepoint added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533878    Subject:  Conversation with chandrakant shitole   Requester: chandru shitole    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear  team,</div>
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<div class="MsoNormal">Return  process  done  </div>
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<div class="MsoNormal">Thanks</div>
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<div class="MsoNormal">Mubarak              </div>
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<div>From: Nusaybah Alzuman &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, June 23, 2022 4:16 PM<br>
<b>To:</b> Cpr1 Centrepoint &lt;[email-masked]&gt;; Manager Cpr1 &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Qazi Mohammed &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4533878] - Conversation with chandrakant shitole</div>
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<div class="MsoNormal">Hi <a id="OWAAM5CB5C246BAE642878329384F4B037D88" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Manager Cpr1</span></a>
<a id="OWAAME89A4FF754594420AA125E51D990BABD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Cpr1 Centrepoint</span></a>
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<div class="MsoNormal">As per of customer request, please process the cancellation for below order.</div>
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<div class="MsoNormal">kindly check and update the order in Sahla as customer received, then process RTS on POS.</div>
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<div class="MsoNormal">Order Number: 6150758054</div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, June 23, 2022 1:58 PM<br>
<b>To:</b> Cpr1 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4533878] - Conversation with chandrakant shitole</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Cancel the C&amp;C order<br>
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Order Date: 20/6/2022<br>
Order ID:  6150758054<br>
Store Code: Centrepoint 21034<br>
Tracking ID: 615075805422999991<br>
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Issue Description: the customer contacted us to cancel their order since it's been placed in a different city and they will not be able to pick up the order, So kindly cancel the order and process the refund asap.<br>
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Regards,<br>
Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 23 Jun at 1:48 PM
<span class="separator">, chandru shitole &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">chandrakant shitole</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>chandrakant shitole<br>
<b>Bot: </b>Hi Chandrakant Shitole ,what do you need help with?<br>
<b>Customer: </b>Order Status<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>centrepointsa<br>
<b>Bot: </b>Please enter your order number to continue<br>
<b>Customer: </b>6150758054<br>
<b>Bot: </b></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Your order status is
<strong><span style='font-family:"Calibri",sans-serif'>: </span></strong>Processing
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If you have not received your order, Home Delivery takes 3 to 5 business days.</span></div>
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You can easily track your order from <strong><span style='font-family:"Calibri",sans-serif'>My Account &gt; Order History.</span></strong>
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Please note, during sale periods, your order may take longer to arrive.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>+966507302171</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Chandrakant. Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:40 PM, 23rd Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">My order # 6150758054</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">By mistake pickup location is Riyadh</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. Please allow me a moment to check this for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:41 PM, 23rd Jun</span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I need it at Yanbu</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for allowing me the time to check. I appreciate your patience.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:42 PM, 23rd Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:42 PM, 23rd Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7 -14 days.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:42 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">chandrakant shitole</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">I can’t pick up from Riyadh</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:43 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">chandrakant shitole</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Kindly cancel my order so that I can buy same item again</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:44 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">ok, i will put a request to cancel your order</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:45 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">but it will take some time and we will update you on</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:45 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:46 PM, 23rd Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM1MjcxNzQzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fgOise9t3L1wEYjRAfjka1boXX_7ti6j9cg6fS8zgB4" data-id="2043352717439" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">01:47 PM, 23rd Jun</span></div>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999'>View conversation in
</span><a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/627597284126017" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:#999999;text-decoration:none'>Freshchat</span></a><span style='font-family:"Helvetica Neue";color:#333333'></span>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4533878:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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