Subject: Ticket Assigned - Conversation with chandrakant shitole
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 09:48:37 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with chandrakant shitole chandrakant shitole                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  chandrakant shitole Bot:  Hi Chandrakant Shitole ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6150758054 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +966507302171            01:39 PM, 23rd Jun                   Hilah                   Hi Chandrakant. Thank you for contacting us. My name is Hilah. How may I help you today?           01:40 PM, 23rd Jun                     chandrakant shitole                    My order # 6150758054           01:40 PM, 23rd Jun                     chandrakant shitole                    By mistake pickup location is Riyadh           01:41 PM, 23rd Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:41 PM, 23rd Jun                     chandrakant shitole                    I need it at Yanbu           01:41 PM, 23rd Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           01:42 PM, 23rd Jun                   Hilah                   We are sorry to inform you that as per our policy we won't be able to change your store collection location once the order has been placed successfully.           01:42 PM, 23rd Jun                   Hilah                   Also, the order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7 -14 days.           01:42 PM, 23rd Jun                   Hilah                   Do you have any other inquiries that we can help with?           01:43 PM, 23rd Jun                     chandrakant shitole                    I can’t pick up from Riyadh           01:43 PM, 23rd Jun                     chandrakant shitole                    Kindly cancel my order so that I can buy same item again           01:44 PM, 23rd Jun                   Hilah                   ok, i will put a request to cancel your order           01:45 PM, 23rd Jun                   Hilah                   but it will take some time and we will update you on  [email-masked]           01:45 PM, 23rd Jun                   Hilah                   Do you have any other inquiries that we can help with?           01:46 PM, 23rd Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:47 PM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533878