Subject: Ticket Assigned - Conversation with tanveer
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jun 2022 08:23:02 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tanveer tanveer                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tanveer Bot:  Hi Tanveer ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6151193042 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0546993330            12:06 PM, 23rd Jun                   Hilah                   Hi Tanveer. Thank you for contacting us. My name is Hilah. How may I help you today?           12:06 PM, 23rd Jun                     tanveer                    Hello Hilah           12:06 PM, 23rd Jun                     tanveer                    I have issue with my past 2 orders           12:07 PM, 23rd Jun                   Hilah                   allow me a moment to check that for you.           12:08 PM, 23rd Jun                     tanveer                    After I received the message your order is ready for pickup I received messages your order is delivered. But I didn’t receive my order and after that order is showing returned           12:08 PM, 23rd Jun                     tanveer                    615117597           12:09 PM, 23rd Jun                     tanveer                    6151193042           12:09 PM, 23rd Jun                   Hilah                   allow me a moment to check that for you.           12:09 PM, 23rd Jun                     tanveer                    Ok           12:09 PM, 23rd Jun                   Hilah                   still with you, allow me a moment to check that for you.           12:11 PM, 23rd Jun                   Hilah                   your order (6151193042), is cancelled and refunded on 23/6/2022           12:12 PM, 23rd Jun                     tanveer                    But I didn’t canceled           12:12 PM, 23rd Jun                     tanveer                    6151175997           12:13 PM, 23rd Jun                     tanveer                    What about this order           12:13 PM, 23rd Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:13 PM, 23rd Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           12:15 PM, 23rd Jun                   Hilah                   your order (6151175997), is cancelled and refunded on 22/6/2022           12:15 PM, 23rd Jun                     tanveer                    But I didn’t cancelled both orders           12:16 PM, 23rd Jun                     tanveer                    When i received message for pickup i left to the store immediately. After a while i see it’s returned           12:17 PM, 23rd Jun                   Hilah                   allow me a moment to check that for you.           12:18 PM, 23rd Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           12:20 PM, 23rd Jun                   Hilah                   After verification, it was confirmed that the order was canceled and the amount was refunded, in order to ensure that you receive high quality products           12:20 PM, 23rd Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:22 PM, 23rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4533534