Subject: Note Added - [#4431400] : : ارجو حل الاشكالية و شاكره لكم حسن تعاملكم ?
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 13:14:27 +0000

Hi ,    Max Dammamtoyota added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431400    Subject:  : : ارجو حل الاشكالية و شاكره لكم حسن تعاملكم ?   Requester: Balqees Alomari    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Mahaboob,</div>
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<div class="MsoNormal">Kindly need your approval for return/exchange expire invoice for customer.  </div>
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<div class="MsoNormal">Invoice number:  60139703120720220415.</div>
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<div class="MsoNormal">Thanks.</div>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#3B3838'>Mohammed Jafer</span></b><span style="font-size:12.0pt"></span>
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<span style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Toyota (60129)</span><span style="font-size:12.0pt"></span>
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<span lang="FR" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:#767171'>Mob: +966 57 749 7814</span><span style="font-size:12.0pt"></span>
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<div>From: Rohitash Kalra &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 3:49 PM<br>
<b>To:</b> Max &lt;[email-masked]&gt;<br>
<b>Cc:</b> Abhilash Kuttalam &lt;[email-masked]&gt;; Omar Bouqsomati &lt;[email-masked]&gt;; Max Dammamtoyota &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: [#4431400] - : : <span lang="AR-SA" dir="RTL">ارجو حل الاشكالية و شاكره لكم حسن تعاملكم</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> ?</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Kindly provide customer contact details &amp; you can share the below SM contact number with the customer.</div>
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<div class="MsoNormal">Mohammed Jaffer-0577497814</div>
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<div class="MsoNormal">Dear Jaffer/Boy,</div>
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<div class="MsoNormal">Kindly accept the exchange with the same invoice.</div>
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<div class="MsoNormal">Thanks &amp; Regards,</div>
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<div class="MsoNormal">Rohitash Kalra</div>
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<div class="MsoNormal">Mob +966547299710</div>
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<div class="MsoNormal"><b>“If opportunity doesn’t knock, build a door.”</b></div>
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<b>From:</b> Omar Bouqsomati &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 3:09 PM<br>
<b>To:</b> Rohitash Kalra &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#4431400] - : : <span lang="AR-SA" dir="RTL">ارجو حل الاشكالية و شاكره لكم حسن تعاملكم</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span> ?</div>
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<b>From:</b> Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 10:07 AM<br>
<b>To:</b> Omar Bouqsomati &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhilash Kuttalam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4431400] - : : <span lang="AR-SA" dir="RTL">ارجو حل الاشكالية و شاكره لكم حسن تعاملكم
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Return Request in-store.<br>
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Issue Description: The cx purchased items on 16/4/2022 and claimed that they went to return but the employee refused and said that the return period had passed, but CX claims that they went before the 14 days has passed. and they still have the items unused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>STORE:  Mohammedia - Dammam</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Note: Attached is the receipt <br>
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Kindly do the needful. <br>
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Regards,<br>
The Support Team </span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>تشغيل الأربعاء, 1 يونيو في 6:48 ص
</span><span dir="LTR"></span><span dir="LTR"></span><span class="separator"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span dir="LTR"></span><span dir="LTR"></span>, Balqees Alomari &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<span lang="AR-SA" dir="RTL">كتب</span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span><span dir="LTR"></span>:
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>السلام عليكم ورحمة الله و بركاته </span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>انا عندي قطعتين ملابس شريتها من ١٦ -٤-٢٠٢٢ و قبل العيد ب ٣ ايام رحت لفرع ماكس المحمديه الدمام كنت ابي استرجاع او استبدال رفض الموظف قال انتهت الفتره علماً بان الفتره ماانتهت </span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>بعد العيد رحت لفرع ماكس اللي اخذت منهم القطع و شرحت لهم اللي صار معاي قالو لك ١٥ يوم استبدال او استرجاع قلت لهم انا جيته قبل ما يكمل لي ١٥ يوم قالو كلمي خدمة العملاء</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>خدمة العملاء قالو توجهي للفرع و خاطبي المدير</span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> توجهت لهم مره اخرى خاطبت المدير ولكن تمت افادتي ب ان ارجع  معكم </span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>الى الان لم يتم حل مشكلتي للاسف </span>
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<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>علماً بان القطع لم يتم لبسها نهائياً و لم يكن عليها تخفيض </span>
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