Subject: Ticket Assigned - Conversation with hi
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 06:22:04 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505149640            10:04 AM, 22nd Jun                     hi                    I received the wrong item and yet not allowed to return           10:05 AM, 22nd Jun                   Hilah                   Hi Dear Customer. Thank you for contacting us. My name is Hilah. How may I help you today?           10:05 AM, 22nd Jun                   Hilah                   Could you please share your order number so that I can assist you further?           10:05 AM, 22nd Jun                   Hilah                   Hi, I'm not getting a response from you. Are we still connected?           10:07 AM, 22nd Jun                   Hilah                   Hi, I'm not getting a response from you. Are we still connected?           10:09 AM, 22nd Jun                     hi                    Yes           10:09 AM, 22nd Jun                   Hilah                   Could you please share your order number so that I can assist you further?           10:09 AM, 22nd Jun                     hi                    Just a second           10:09 AM, 22nd Jun                     hi                    Your products have been shipped. Hi Samar Ali, your order number is 6150355750. The tracking number is FP0620220004393.           10:10 AM, 22nd Jun                   Hilah                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:10 AM, 22nd Jun                     hi                    The item I orders is SPLASH  Ribbed Ankle Length Socks - Set of 3  Color: Multicolour  Size: Free Size           10:10 AM, 22nd Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:11 AM, 22nd Jun                     hi                             10:12 AM, 22nd Jun                   Hilah                   so you received different item than (Ribbed Ankle Length Socks - Set of 3) ?           10:12 AM, 22nd Jun                     hi                    I ordered yellow orange and beige           10:12 AM, 22nd Jun                     hi                    Yes different           10:12 AM, 22nd Jun                   Hilah                   allow me a moment to check that for you.           10:13 AM, 22nd Jun                     hi                    I want to return           10:13 AM, 22nd Jun                     hi                    Also item LIFESTYLE  Beautysta Turbie Towel - Set of 2 I received different           10:14 AM, 22nd Jun                     hi                    I can’t return from the app or website           10:14 AM, 22nd Jun                     hi                    You bring wrong items           10:14 AM, 22nd Jun                   Hilah                   did it arrive in different color also?           10:15 AM, 22nd Jun                     hi                    Yes           10:15 AM, 22nd Jun                   Hilah                   allow me a moment to check that for you.           10:16 AM, 22nd Jun                   Hilah                   Thank you for allowing me the time to check. I appreciate your patience.           10:18 AM, 22nd Jun                   Hilah                   We would like to inform you that we have processed the refund of amount (SAR38.00) on (22/6/2022) for the two items, as a goodwill gesture and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:19 AM, 22nd Jun                   Hilah                   you can keep the different color items that you have received           10:19 AM, 22nd Jun                   Hilah                   Do you have any other inquiries that we can help with?           10:19 AM, 22nd Jun                   Hilah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:21 AM, 22nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4528922