Subject: Ticket Assigned - Re: Run sheet issue - 21140
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Jun 2022 04:12:53 +0000

Hi Hilah Alolayan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: Run sheet issue  - 21140 Dear Qazi,     Greetings from FarEye!  We would like to inform you that we have received your concern regarding Runsheet issue and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.      To view the status of the ticket, please login to FarEye Support Portal and visit https://support.getfareye.com/helpdesk/tickets/310170     Thanks and Regards,  Vaibhav Thathola Technical Engineer | FarEye      Call: +91 70-6595-6595  || www.getfareye.com             
                           
                            On
                            Tue, 21 Jun at  6:17 PM
                            ,  Qazi Mohammed <[email-masked]>  wrote:
                             
 Hi 
@Saumya Pandit

@Siva Ganesh

@FarEye Support

 
   
 Below SFS orders available in store and not reflecting in OLM Runsheet. 
 
 Kindly check and do the needful. 
 
 Store code : 21140 

   

 
 # 

 
 
 Order Number 

 
 
 AWB 

 
 
 Hybris Status 

 

 
 1 

 
 
 6146022737 

 
 
 FP0527220005787 

 
 
 Shipped 

 

 
 2 

 
 
 6145965800 

 
 
 FP0527220005748 

 
 
 Shipped 

 

 
 3 

 
 
 6146028261 

 
 
 FP0527220005422 

 
 
 Shipped 

 

 
 4 

 
 
 6146003623 

 
 
 FC0527220005636 

 
 
 Shipped 

 

 
 5 

 
 
 6145965234 

 
 
 FP0527220005185 

 
 
 Shipped 

 

 
 6 

 
 
 6145999611 

 
 
 FP0527220005357 

 
 
 Shipped 

 

 
 7 

 
 
 6146061725 

 
 
 FP0527220006143 

 
 
 Shipped 

 

 
 8 

 
 
 6146091279 

 
 
 FP0527220006654 

 
 
 Shipped 

 

 
   
 Thanks 
 
 Qazi Mohammed. 

   

 
From: Mohamed Mahmoud <[email-masked]>
 
Sent: Tuesday, June 21, 2022 2:48 PM 
To: Centrepoint <[email-masked]>; Qazi Mohammed <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: RE: Note Added - [#4453982] Inbound call-6146022737 
Importance: High 

 

 @Qazi Mohammed 

   
 What is the update on this ? 

   

 
From: Centrepoint <[email-masked]>
 
Sent: Tuesday, June 14, 2022 7:28 PM 
To: Mohamed Mahmoud <[email-masked]> 
Subject: Note Added - [#4453982] Inbound call-6146022737 

 

 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 
 Hi ,  
 
Manager.Dome added a note and wants you to have a look. 

  
Ticket URL: 
https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4453982

Subject:  
Inbound call-6146022737 
 
Requester: Nawfabdullah1  
 
Note Content:  

 

Dear Qazi,

 

   

 

 

 
 
Please find below order no.

 

   

 

1)6146022737

 

 
2)6145965800

 

 
3)6146028261

 

 
4)6146003623

 

 
5)6145965234

 

 
6)6145999611

 

 
7)6146061725

 

 
8)6146091279

 

   

 

 

 

Thanks & Regards

 

 
Mohammed Salim

 

 
0546871682

 

   

 

 

 

 

 

 

 

 From: Qazi Mohammed <[email-masked]>
 
Sent: Tuesday, June 14, 2022 6:09 PM 
To: Manager Dome <[email-masked]>; Nusaybah Alzuman <[email-masked]>; Centrepoint Dome <[email-masked]>;
 Dome Opsincharge <[email-masked]>; Azharul Khan <[email-masked]> 
Cc: [email-masked]; Mohamed Nagy <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 Vickum Dissanayake <[email-masked]>; Centrepoint <[email-masked]>; Mohamed Mahmoud <[email-masked]>;
 Ali Mohammed Ali Al-Shaebi <[email-masked]>; Bm Olmjeddah <[email-masked]>; Saumya Pandit <[email-masked]>;
 Siva Ganesh <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737 

 

 

 
 Hi Salim, 

 

 

 
 As discussed over the call, can you share all the available orders which are not reflecting in OLM run sheet. 

 

 

 
 Thanks, 

 
 
 Qazi Mohammed. 

 

 

 

 
From: Manager Dome <[email-masked]>
 
Sent: Tuesday, June 14, 2022 5:53 PM 
To: Nusaybah Alzuman <[email-masked]>; Centrepoint Dome <[email-masked]>; Dome Opsincharge <[email-masked]>;
 Azharul Khan <[email-masked]> 
Cc: [email-masked]; Mohamed Nagy <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 Qazi Mohammed <[email-masked]>; Vickum Dissanayake <[email-masked]>; Centrepoint <[email-masked]>;
 Mohamed Mahmoud <[email-masked]>; Ali Mohammed Ali Al-Shaebi <[email-masked]>; Bm Olmjeddah <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737

 

 

 

 
 
Dear Team,

 

   

 

The said few orders has some technical error as the said been discuss with Qazi with verbal communication. And the order is still with the store.

 

   

 

 
Thanks & Regards

 

 
Mohammed Salim

 

 
0546871682

 

   

 

 

 

 

 

 

 

From: Nusaybah Alzuman <[email-masked]>
 
Sent: Tuesday, June 14, 2022 5:16 PM 
To: Centrepoint Dome <[email-masked]>; Manager Dome <[email-masked]>; Dome Opsincharge <[email-masked]>;
 Azharul Khan <[email-masked]> 
Cc: [email-masked]; Mohamed Nagy <[email-masked]>; Escalations Dxbteam <[email-masked]>;
 Qazi Mohammed <[email-masked]>; Vickum Dissanayake <[email-masked]>; Centrepoint <[email-masked]>;
 Mohamed Mahmoud <[email-masked]>; Ali Mohammed Ali Al-Shaebi <[email-masked]>; Bm Olmjeddah <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737

 

 

 

 
 Hi 
@Manager Dome

@Centrepoint Dome

@Dome Opsincharge

@Azharul Khan

 

   

 
 
 Below order fulfilled by store team. 

 
 
 Customer complaining that below order not received. 

 
 
 Could you check below order handover to OLM team or not? 

 

 

 
 Order Number: 6146022737 

 

 

 
 Thanks

 

 

From: Mohamed Nagy <[email-masked]>
 
Sent: Tuesday, June 14, 2022 2:51 PM 
To: Bm Olmjeddah <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Mohamed Mahmoud <[email-masked]>;
 Centrepoint <[email-masked]>; ArishLaila <[email-masked]>; Karim Asklany <[email-masked]>;
 Ali Mohammed Ali Al-Shaebi <[email-masked]>; Qazi Mohammed <[email-masked]>; Nusaybah Alzuman <[email-masked]>;
 Nesreen Saeed <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737 
Importance: High

 

 

 

 
 Dear Team

@Qazi Mohammed,

@Nusaybah Alzuman, and

@Nesreen Saeed, 

 

 

 
 Do we have an update regarding this MOC case, it is S2F case and last update that courier did not pick from store. 

 

 

 
 Appreciate your prompt action. 

 

 

 
 Regards, 

 
 
 Mohamed Nagy 

 

 

 

 
From: Bm Olmjeddah <[email-masked]>
 
Sent: Monday, June 13, 2022 11:55 AM 
To: Mohamed Nagy <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Mohamed Mahmoud <[email-masked]>;
 Centrepoint <[email-masked]>; ArishLaila <[email-masked]>; Karim Asklany <[email-masked]>;
 Ali Mohammed Ali Al-Shaebi <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737

 

 

 

 
 Dears 

 

 

 
 This S2F order , we didn’t pick from the store

 

   

 
 
 Thanks 

 

 

 

 

 

 

 

 
From: Mohamed Nagy <[email-masked]>
 
Sent: Monday, June 13, 2022 10:20 AM 
To: Poovanna KBelliyappa <[email-masked]>; Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>;
 Bm Olmjeddah <[email-masked]>; ArishLaila <[email-masked]>; Karim Asklany <[email-masked]>;
 Ali Mohammed Ali Al-Shaebi <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737 
Importance: High

 

 

 

 
 Dear

@Ali Mohammed Ali Al-Shaebi, 

 

 

 
 Do we have an update here ? 

 

 

 
 Regards, 

 
 
 Mohamed Nagy 

 

 

 

 
From: Poovanna KBelliyappa <[email-masked]>
 
Sent: Sunday, June 12, 2022 1:48 PM 
To: Mohamed Mahmoud <[email-masked]>; Centrepoint <[email-masked]>; Bm Olmjeddah <[email-masked]>;
 ArishLaila <[email-masked]>; Karim Asklany <[email-masked]>; Ali Mohammed Ali Al-Shaebi <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737

 

 

 

 
 @Ali Mohammed Ali Al-Shaebi-
 Check this order .  

 

 

 

 
From: Mohamed Mahmoud <[email-masked]>
 
Sent: Sunday, June 12, 2022 12:32 PM 
To: Centrepoint <[email-masked]>; Bm Olmjeddah <[email-masked]>; Poovanna KBelliyappa <[email-masked]>;
 ArishLaila <[email-masked]>; Karim Asklany <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: RE: [#4453982] - Inbound call-6146022737 
Importance: High

 

 

 

 
 @Bm Olmjeddah,

@Poovanna KBelliyappa

 

   

 
 
 Reminder

 

   

 

 
 
From: Centrepoint <[email-masked]>
 
Sent: Saturday, June 11, 2022 1:25 PM 
To: Bm Olmjeddah <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; ArishLaila <[email-masked]>;
 Karim Asklany <[email-masked]> 
Cc: [email-masked]; Escalations Dxbteam <[email-masked]> 
Subject: Fwd: [#4453982] - Inbound call-6146022737

 

 

 

 
 
CAUTION: External email sender. Use care when clicking on links or opening attachments!

 

 

 

   

 

 
 
 Dear Team, 
  
As per tracking ID (FP0527220005787  ) the order has not been delivered. 
  
Kindly contact the customer on the following phone number ( +966557002148 ) to arrange an urgent delivery. 
  
Order number: 6146022737 
 
Best Regards, 
osama.husain 
Backoffice | Crystel  

 

 
 
 On Mon, 6 Jun at 8:02 PM
, Centrepoint <[email-masked]> wrote:

 

 

 Please take a look at ticket
#4453982 raised by Nawfabdullah1 ([email-masked]). 

 

 

   

 

 
 
 Dear Team, 
  
As per tracking ID (FP0527220005787  ) the order has not been delivered. 
  
Kindly contact the customer on the following phone number ( +966557002148 ) to arrange an urgent delivery. 
  
Order number: 6146022737 
 
Best Regards, 

 

 
 osama.husain 
Backoffice | Crystel  

 

 
 
 On Sun, 5 Jun at 5:11 PM
, Nawfabdullah1 <[email-masked]> wrote:

 

 

Dear Team, 
  
As per tracking ID (FP0527220005787  ) the order has not been delivered. 
  
Kindly contact the customer on the following phone number ( +966557002148 ) to arrange
 an urgent delivery. 
  
Order number:6146022737 
 
Best Regards, 

 

 
 
 Maha Alsubaie 

 

 

 

 

4453982:1125156

 

 
 
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 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4526476