Subject: Note Added - [#4489415] Re: Sorry, your order was not processed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Jun 2022 06:48:01 +0000

Hi ,    Saloni Lakhia added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4489415    Subject:  Re: Sorry, your order was not processed   Requester: Amira Samir    Note Content:   <div class="WordSection1">
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<span style="font-size:9.0pt;font-family:Helvetica;color:black">Dear Centrepoint Team,<br>
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The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.<br>
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Code: 011-62D6-H74S-4NH2-E1|Start Date: 17.06.2022 00:00:00|End Date: 17.09.2022 23:59:00<br>
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Type: Serial Voucher|Concept: CENTREPOINT|Territory: KSA|Checkout Site: N/A<br>
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Value: 10 SAR|Minimum Threshold Value: 11 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE<br>
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Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1<br>
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Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A</span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Saloni Lakhia</span></div>
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<span lang="EN-US" style="font-size:11.0pt">E-Com Merchandiser</span><span style="font-size:11.0pt"></span>
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<div>From:
<span style="font-size:12.0pt;color:black">Raveen Sethupathy &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 17 June 2022 at 10:00 AM<br>
<b>To: </b>Centrepoint &lt;[email-masked]&gt;, Perpetua Dmello &lt;[email-masked]&gt;, Saloni Lakhia &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: [#4489415] - Re: Sorry, your order was not processed</span>
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<span lang="EN-US" style="font-size:11.0pt"><a id="OWAAM82D2841CAE1B6848B9491C59C7B2BEDF" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Saloni Lakhia</span></a> fyi.</span><span style="font-size:11.0pt"></span>
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<b><span style="font-size:12.0pt;color:black">From: </span></b><span style="font-size:12.0pt;color:black">Centrepoint &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Centrepoint &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 17 June 2022 at 8:04 AM<br>
<b>To: </b>Perpetua Dmello &lt;[email-masked]&gt;<br>
<b>Cc: </b>Raveen Sethupathy &lt;[email-masked]&gt;, Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject: </b>Fwd: [#4489415] - Re: Sorry, your order was not processed</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Please create a voucher for the given details:<br>
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Order ID: 6149281600<br>
Concept: CenterPoint<br>
Country: KSA<br>
Value: 10 SAR<br>
Th value: 11 SAR<br>
Validity: 3 months<br>
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Thank you for your help.<br>
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Regards,<br>
The Support Team</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, 13 Jun at 3:46 AM
<span class="separator">, Amira Samir &lt;[email-masked]&gt; wrote: </span></span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>why it is not processed??
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I was charged already for this order and the amount was taken from my bank account (i received the msg from the bank)</span><span style="font-size:11.0pt"></span>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>On Mon, Jun 13, 2022 at 12:53 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span><span style="font-size:11.0pt"></span>
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<a href="https://www.centrepointstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_CREDIT_CARD_SA_en" target="_blank" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style="color:blue;border:solid windowtext 1.0pt;padding:0cm"><img width="165" height="165" style="width:1.7187in;height:1.7187in" id="_x0000_i1035" src="cid:~WRD0000.jpg" alt="Image removed by sender. Centre Point logo"></span></span></a><span style="font-size:11.0pt"></span>
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<span style="font-size:9.0pt;color:#202020">Download our apps now</span><span style="font-size:11.0pt"></span>
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<a href="https://www.lifestyleshops.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_CREDIT_CARD_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Lifestyle</span></a> <a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_CREDIT_CARD_SA_en" target="_blank" rel="noreferrer">
<span style="color:white;text-decoration:none">Splash</span></a> <a href="https://www.shoemartstores.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_CREDIT_CARD_SA_en" target="_blank" rel="noreferrer">
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<span style="color:white;text-decoration:none">Offers</span></a> <a href="https://www.centrepointstores.com/sa/en/search?q=badge.title.en%3AClearance&amp;clr=true&amp;utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dinternal_full_cancellation_CREDIT_CARD_SA_en" target="_blank" rel="noreferrer">
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<span style="font-size:18.0pt;font-family:Helvetica;color:#242428">Sorry, your order number 6149281577 was not processed.
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<span style="font-size:12.0pt;font-family:Helvetica;color:#333333">Hi Amira Samir, we were unable to complete your purchase at this time. Please note, no amount has been deducted from your card.
<strong><span style="font-family:Helvetica">Please try again or use Cash on Delivery at
<a href="https://centrepoint.app.link/qdsCRDbhOqb" target="_blank" rel="noreferrer">https://centrepoint.app.link/qdsCRDbhOqb</a></span></strong>.
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</tbody>
</table>
</td>
<td width="40%" style="width:40.0%;padding:0cm 0cm 0cm 11.25pt">
<div class="MsoNormal">
<span style="color:#848484">LIFESTYLE.</span><span style="font-size:10.5pt;color:#3D4648">
<br>
These products qualify for our buy 1 get 1 offer <br>
</span><span style="color:#848484">Multiple quantities</span><span style="font-size:10.5pt;color:#3D4648">
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td width="30%" style="width:30.0%;padding:0cm 7.5pt 0cm 0cm">
<div class="MsoNormal" align="right" style="text-align:right">
<b><s><span style="font-size:10.5pt;color:#848484">SAR 90</span></s></b><b><span style="font-size:10.5pt;color:#3D4648">
<br>
SAR 45 </span></b><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td style="border:none;border-top:solid #EEEEEE 1.0pt;padding:7.5pt 0cm 0cm 0cm">
</td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="50%" style="width:50.0%;padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal"><span style="font-size:11.0pt"> </span></div>
<div></div>
<div></div>
</td>
<td width="50%" style="width:50.0%;padding:0cm 0cm 0cm 0cm">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:18.75pt">
<span style="font-size:10.5pt;font-family:Helvetica;color:#333333">Subtotal:
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style="font-size:10.5pt;font-family:Helvetica;color:#333333">SAR 45</span></strong><span style="font-size:10.5pt;font-family:Helvetica;color:#333333">
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 0cm">
</td>
</tr>
<tr>
<td colspan="2" style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td width="214" style="width:160.5pt;padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:18.75pt">
<span style="font-size:10.5pt;font-family:Helvetica;color:#333333">Standard ground shipping:
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style="font-size:10.5pt;font-family:Helvetica;color:#333333">FREE
</span></strong><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 0cm">
</td>
</tr>
<tr>
<td colspan="2" style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:18.75pt">
<strong><span style="font-size:13.5pt;font-family:Helvetica;color:#333333">Total</span></strong><span style="font-size:13.5pt;font-family:Helvetica;color:#333333">
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
<td style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" align="right" style="text-align:right;line-height:18.75pt">
<strong><span style="font-size:13.5pt;font-family:Helvetica;color:#333333">SAR 45</span></strong><span style="font-size:13.5pt;font-family:Helvetica;color:#333333">
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
<tr>
<td colspan="2" style="border:none;border-bottom:solid #CCCCCC 1.0pt;padding:0cm 0cm 0cm 0cm">
</td>
</tr>
<tr>
<td colspan="2" style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td colspan="2" style="padding:0cm 0cm 0cm 0cm"></td>
</tr>
<tr>
<td colspan="2" style="padding:0cm 0cm 0cm 0cm">
<div class="MsoNormal" style="line-height:18.75pt">
<span style="font-size:10.5pt;font-family:Helvetica;color:#333333">The shukran points you’ve earned on this order will be reversed.
</span><span style="font-size:11.0pt"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
</td>
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</tbody>
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</td>
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</tbody>
</table>
</div>
</td>
</tr>
<tr>
<td width="100%" style="width:100.0%;border:none;border-top:solid #EEEEEE 1.0pt;background:white;padding:7.5pt 0cm 15.0pt 0cm">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="max-width:450.0pt">
<tbody>
<tr>
<td style="padding:0cm 0cm 11.25pt 11.25pt">
<div class="MsoNormal">
<b><span style="font-size:11.5pt;color:#242428">Need help? Get in touch</span></b><span style="font-size:11.0pt"></span>
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<tr>
<td style="padding:7.5pt 0cm 0cm 0cm">
<div align="center">
<table class="MsoNormalTable" border="1" cellpadding="0" style="max-width:217.5pt;border:solid #EEEEEE 1.0pt;min-height:95px;background-color:f9f9f9">
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<td width="100%" style="width:100.0%;border:none;padding:.75pt .75pt .75pt .75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td style="padding:9.75pt 9.75pt 9.75pt 9.75pt">
<div class="MsoNormal">
<a href="mailto:[email-masked]?Body=Contacted" target="_blank" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style="color:blue;border:none windowtext 1.0pt;padding:0cm"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1028" src="cid:~WRD0000.jpg" alt="Image removed by sender. mailus"></span></span></a><span style="font-size:11.0pt"></span>
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<td style="padding:9.75pt 9.75pt 9.75pt 15.0pt">
<div>
<div class="MsoNormal" style="line-height:15.0pt">
<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Write us an email now</span></strong><span style="font-size:8.5pt">, we'll get back to you as fast as we can.</span><span style="font-size:11.0pt"></span>
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</td>
<td style="padding:9.75pt 9.75pt 9.75pt 15.0pt">
<div>
<div class="MsoNormal" style="line-height:15.0pt">
<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Connect with us</span></strong><span style="font-size:8.5pt"> on your favourite social network.</span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal">
<a href="https://twitter.com/centrepointme" target="_blank" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style="color:blue;border:none windowtext 1.0pt;padding:0cm"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1026" src="cid:~WRD0000.jpg" alt="Image removed by sender. twitter"></span></span></a><span style="font-size:11.0pt"></span>
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</td>
<td style="padding:9.75pt 9.75pt 9.75pt 15.0pt">
<div>
<div class="MsoNormal" style="line-height:15.0pt">
<span style="font-size:8.5pt">Reach out in 140 characters! We are
<strong><span style='font-family:"Calibri",sans-serif'>@centrepointme</span></strong>.</span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal" align="center" style="text-align:center">
<span style="font-size:11.0pt;color:black"> </span><span style="font-size:11.0pt"></span>
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<div class="MsoNormal">
<span style="font-size:11.0pt;border:solid windowtext 1.0pt;padding:0cm"><img width="38" height="38" style="width:.3958in;height:.3958in" id="_x0000_i1025" src="cid:~WRD0000.jpg" alt="Image removed by sender. call"></span><span style="font-size:11.0pt"></span>
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<td style="padding:9.75pt 9.75pt 9.75pt 15.0pt">
<div>
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<strong><span style='font-size:8.5pt;font-family:"Calibri",sans-serif'>Call us on 800-111-10CP (800-1111027).</span></strong><span style="font-size:8.5pt">
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<span style="font-size:8.5pt;color:#848483">© 2022 Retail World Limited
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