Subject: Note Added - [#4454883] Conversation with ashar maliyekkal
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Jun 2022 04:53:18 +0000

Hi ,    Xavior Clement added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4454883    Subject:  Conversation with ashar maliyekkal   Requester: Ashar Maliyekkal    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Julfi,</div>
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<div class="MsoNormal">Please update the below order status,</div>
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<div class="MsoNormal"><b><i><span style='font-size:9.0pt;font-family:"Lucida Handwriting";color:black'>Thanks &amp; Regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Lucida Handwriting";color:#2F5496'>Xavior Clement</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#404040'>Supply Chain
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<b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>Tel</span></i></b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>:
 +966 (13)8925360  Mobile</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#404040'>:
</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>+966 540232808</span></i><i><span style="font-size:9.0pt;line-height:150%;color:#1F497D"><br>
</span></i><b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></i></b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'>:
</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#2E74B5'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#2E74B5">[email-masked]</span></a></span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'></span></i>
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<div class="MsoNormal" style="line-height:150%"><i><span style='font-size:9.0pt;line-height:150%;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg0OTE5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.lu-kYYWo7MelU-o08jxAOX94f4Rl5sMfgLN-YqaLKdg" data-id="2043349849196"></span></a><span style="color:#1F497D"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg0OTE5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6fXcLqv9uT1HxfI4CDpSXae5aWAZsQd_JfimAy0oDuc" data-id="2043349849197"></span></a><span style="color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg0OTE5OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ESbsETFSfDrc4JT7SzYweUfdYiIh47uVDgqWezClfOU" data-id="2043349849198"></span></a><span style="color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0OTg0OTE5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bFahG-1Wkzj9wezcHtgWA6QLBw42mgr2hNvOZHwZ28M" data-id="2043349849199"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 6:08 PM<br>
<b>To:</b> Ksaclick&amp;collect Rydconloc &lt;[email-masked]&gt;; Xavior Clement &lt;[email-masked]&gt;; Vinod Sharma &lt;[email-masked]&gt;; Parvez Khan &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Mohamed Abbas &lt;[email-masked]&gt;; Nusaybah Alzuman
 &lt;[email-masked]&gt;; Mallmanager Cpothaimdammam &lt;[email-masked]&gt;; RaviSharma &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4454883] - Conversation with ashar maliyekkal</div>
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<div class="MsoNormal">Hi <a id="OWAAM93306ED9228C4FFAA2E8745C1091E4F1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaclick&amp;collect Rydconloc</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Xavior Clement</span></a>
<a id="OWAAMF7DB46243DCF4807B1F404D3D29A29F0" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Vinod Sharma</span></a>
<a id="OWAAMD5765CBF5A3842C2B409E5F3617B8FEF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Parvez Khan</span></a>
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<div class="MsoNormal">Customer complaining that he received incomplete order and as per below AWB only 1 QTY delivered to customer.</div>
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<div class="MsoNormal">Can you please update us if the order has been delivered completely or still another box remaining for the customer?</div>
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<div class="MsoNormal">If you dispatched two boxes to store kindly share POD.</div>
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<div class="MsoNormal">Order Number:6146452403</div>
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<div class="MsoNormal">Customer:Ashar Maliyekkal</div>
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<div class="MsoNormal">Order Created:May 29, 2022</div>
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<div class="MsoNormal">Order Delivery Mode:Store pickup</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed.</div>
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<b>From:</b> Mohamed Abbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, June 15, 2022 5:48 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager Cpothaimdammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 RaviSharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4454883] - Conversation with ashar maliyekkal</div>
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<div class="MsoNormal">As you see in attachment it’s mention Qty 1 only and we have shear in our C&amp;C Room we didn't find </div>
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<div class="MsoNormal">Kindly do the needful </div>
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<span style="font-size:12.0pt;color:black">Regards, </span>
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<div style="margin:0in;margin-bottom:.0001pt;caret-color:rgb(33, 33, 33)"><b>Mohamed Yusuf </b></div>
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<div style="margin:0in;margin-bottom:.0001pt;caret-color:rgb(33, 33, 33)"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Centrepoint- Othaim Mall Dammam</span></b></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile: </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0078D4'>+966 561711743</span></b>
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<b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Email: </span></b><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#0563C1'>[email-masked]</span></b></a>
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<b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Prince Fahd Road - Dammam</span></b><b><span style="font-size:7.5pt;color:#595959">, Eastern Province, KSA.</span></b>
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<b><span style="color:black">From:</span></b><span style="color:black"> Mohamed Abbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, June 15, 2022 5:38:01 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager Cpothaimdammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 RaviSharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4454883] - Conversation with ashar maliyekkal</span> </div>
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<div class="MsoNormal">We have checked all C&amp;C ALL Order and we didn’t find </div>
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<div class="MsoNormal">Kindly suggest </div>
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<div style="margin:0in;margin-bottom:.0001pt"><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Centrepoint- Othaim Mall Dammam</span></b></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile: </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#0078D4'>+966 561711743</span></b>
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<b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Email: </span></b><a href="mailto:[email-masked]" rel="noreferrer"><b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#0563C1'>[email-masked]</span></b></a>
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<b><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Prince Fahd Road - Dammam</span></b><b><span style="font-size:7.5pt;color:#595959">, Eastern Province, KSA.</span></b>
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<b><span style="color:black">From:</span></b><span style="color:black"> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, June 15, 2022 4:29:16 PM<br>
<b>To:</b> Mallmanager Cpothaimdammam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Abbas &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; RaviSharma
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4454883] - Conversation with ashar maliyekkal</span> </div>
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<div class="xxmsonormal">Hi Team,</div>
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<div class="xxmsonormal">Customer collected the item #162893617 but other 3 items ( 163993855  + 163993859 + 163399785 ) not received.</div>
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<div class="xxmsonormal">Please check is the order physically in your store or not?</div>
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<div class="xxmsonormal">If yes, call customer and handover the order ASAP.</div>
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<div class="xxmsonormal">Order number: 6146452403</div>
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<div class="xxmsonormal">Thanks</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 11, 2022 2:00 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4454883] - Conversation with ashar maliyekkal</div>
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<div><b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Please take a look at ticket
<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4454883" rel="noreferrer">#4454883</a> raised by Ashar Maliyekkal (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi team, </span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Late c&amp;c</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Id : 6146452403</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Store code : Centrepoint21090</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer has collected the item #162893617  which is shown under the consignment with the tracking 614645240322999991, there is nothing about the other 3 items ( 163993855  +
 163993859  + 163399785  )  in the consignments so can you check if the order bag is not shipped or if it is physically in the store.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check and update us.</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="xxmsonormal"><span style="font-size:10.5pt;font-family:-apple-system">B.Almalki</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4454883:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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