Subject: New Reply Received - Wrong Item - Order#6148116445
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 15:38:58 +0000

Hi Hilah Alolayan,  The customer has responded to the ticket.  Wrong Item - Order#6148116445  Ticket comment <div dir="auto">Dears,,<div dir="auto"><br></div>
<div dir="auto">Till no the return has not been done nor collected by the courier company.. could you please expedite your peocess in order ro close this complaint...</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jun 11, 2022, 5:56 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mohamed,</div>
<div><br></div>
<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that you wish to exchange the items however,<strong> we do not have an exchange option available online at this time</strong>. You can return online purchases within 14 days of pick up date.</div>
<div dir="ltr"><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4466782