Subject: Note Added - [#4494166] Issues on delivered product - order# 6146543780
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Jun 2022 08:59:48 +0000

Hi ,    EcomRDC babyshop5 added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4494166    Subject:  Issues on delivered product - order#  6146543780   Requester: Mohammed Abubakur Nooh    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">Will arrange delivery team for damage replacement &amp; missing parts.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Akram</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, June 14, 2022 10:00 AM<br>
<b>To:</b> EcomRDC babyshop5 &lt;[email-masked]&gt;; Ramesh Gottimukkala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#4494166] - Issues on delivered product - order# 6146543780</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date:  29/5/2022<br>
Order ID: 6146543780<br>
Tracking ID: 18930206146543780<br>
Item ID: 158725995<br>
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Assistance Required: Damaged Item Received<br>
Issue Description: The customer emailed us informing us that he/she received the item on  13/6/2022 but the item which they received is damaged, customer also provided us the picture of the damaged item. <br>
The issue with the product is as follows:<br>
1- one scratch on side of the door<br>
2- one scratch on the top edge of the closet<br>
3- both door handles are missing</span></div>
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Kindly, look into the matter and do the needful. <br>
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Regards,<br>
The Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 13 Jun at 11:44 PM
<span class="separator">, Mohammed Abubakur Nooh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:-apple-system">Dear Sir / madam
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While installing delivered product it’s been noticed that there are 3 issues in one item (closet):<br>
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1- one scratch on on side of the door<br>
2- one scratch on the top edge of the closet <br>
3- both door handles are missing <br>
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I’m expecting to rectify the said  issues  by tomorrow please.<br>
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Looking forward for your support and quick respons please </span></div>
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Best regards <br>
Mohammed Nooh<br>
0559300684 <br>
Sent from my iPhone</span></div>
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