Subject: Note Added - [#4483368] Conversation with housam helwani
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 13 Jun 2022 13:24:21 +0000

Hi ,    Xavior Clement added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4483368    Subject:  Conversation with housam helwani   Requester: housam helwani    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Julfi,</div>
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<div class="MsoNormal"><b><i><span style='font-size:9.0pt;font-family:"Lucida Handwriting";color:black'>Thanks &amp; Regards,</span></i></b></div>
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<div class="MsoNormal"><b><i><span style='font-size:14.0pt;font-family:"Lucida Handwriting";color:#2F5496'>Xavior Clement</span></i></b></div>
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<div class="MsoNormal"><i><span style='font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#404040'>Supply Chain
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<b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>Tel</span></i></b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>:
 +966 (13)8925360  Mobile</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#404040'>:
</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#7F7F7F'>+966 540232808</span></i><i><span style="font-size:9.0pt;line-height:150%;color:#1F497D"><br>
</span></i><b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></i></b><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'>:
</span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#2E74B5'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#2E74B5">[email-masked]</span></a></span></i><i><span style='font-size:9.0pt;line-height:150%;font-family:"Tahoma",sans-serif;color:#777777'></span></i>
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<div class="MsoNormal" style="line-height:150%"><i><span style='font-size:9.0pt;line-height:150%;font-family:"Arial",sans-serif;color:#777777'>Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></i></div>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#1F497D;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="_x0000_i1051" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KzuNzeXfmWr4Dz6VV5SCf2IxLTIbUUkmMCp8xHgbbmM" data-id="2043348646382"></span></a><span style="color:#1F497D"></span>
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<a href="https://www.facebook.com/LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1050" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.slC4Q4aJoTY33GwQnW2MVdzp1fdtKGkthcHaQexw5us" data-id="2043348646383"></span></a><span style="color:#1F497D"> </span><a href="@LandmarkArabia" rel="noreferrer"><span style="color:#5D6061;text-decoration:none"><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1049" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yEPLz8oBi-sv1mtpAW8xksRvFnmY__leJ6QDyZB4Y7U" data-id="2043348646385"></span></a><span style="color:#1F497D"> </span><a href="https://www.linkedin.com/company/landmark-group" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#777777;text-decoration:none'><img width="20" height="20" style="width:.2083in;height:.2083in" id="_x0000_i1048" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.agIOS4ubHwXCCT2_E4SLpFpC0mfvblLYbn0SZechvfY" data-id="2043348646386"></span></a><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D'></span>
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<div>From: Qazi Mohammed &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, June 13, 2022 4:21 PM<br>
<b>To:</b> Raed Alfarhan &lt;[email-masked]&gt;; Ksaclick&amp;collect Rydconloc &lt;[email-masked]&gt;; Xavior Clement &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Vickum Dissanayake &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;; Ranjith K &lt;[email-masked]&gt;; Mallmanager cphofufothaimmall
 &lt;[email-masked]&gt;; Centrepoint Hofufothaimmall &lt;[email-masked]&gt;; Nusaybah Alzuman &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4483368] - Conversation with housam helwani</div>
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<div class="MsoNormal">Hi <a id="OWAAM1BAB97AE1750488B9804C043D9B5E062" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ksaclick&amp;collect Rydconloc</span></a>
<a id="OWAAMB0E6E1451E6949359C448CD22CE823A1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Xavior Clement</span></a>
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<div class="MsoNormal">Can you share the POD for below order.</div>
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<div class="MsoNormal">Order Number: 6148875943</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Qazi Mohammed.</div>
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<b>From:</b> Raed Alfarhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, June 13, 2022 4:00 PM<br>
<b>To:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Centrepoint Hofufothaimmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Mallmanager cphofufothaimmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ranjith K &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4483368] - Conversation with housam helwani</div>
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<div class="MsoNormal"><span style="color:#1F497D">Dear Team, </span></div>
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<div class="MsoNormal"><span style="color:#1F497D">The order is not in our store: 21234
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<div class="MsoNormal"><span style="color:#1F497D">Can you please double check. </span></div>
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<div class="MsoNormal"><span style='font-family:"Candara",sans-serif;color:#4472C4'>Thanks &amp; Regards,</span></div>
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<b><span style="font-size:12.0pt;color:black">Raed Alfarhan </span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Business Manager</span></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Centrepoint Othaim Mall, Hofuf</span></div>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Mobile</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>: +966 568795503</span><span style="font-size:10.0pt;color:#1F497D"><br>
</span><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>Email</span></b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#777777'>:
</span><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style="color:black"></span>
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<span style="font-size:7.0pt;color:#777777">Al Othaim Mall, Hofuf I Dhahran Road | Al Mubarraz 36341 I Al Ahsa,Dammam l Saudi Arabia</span><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<a href="http://landmarkgroup.com/" rel="noreferrer"><span style="color:#2E74B5;text-decoration:none"><img width="192" height="44" style="width:2.0in;height:.4583in" id="Picture_x0020_20" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KzuNzeXfmWr4Dz6VV5SCf2IxLTIbUUkmMCp8xHgbbmM" data-id="2043348646382"></span></a><span style="color:black"></span>
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<div class="MsoNormal"><b><span style="color:#777777">STORE CODE: 21234</span><span style="color:black"></span></b></div>
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<b>From:</b> Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, June 12, 2022 4:18 PM<br>
<b>To:</b> Centrepoint Hofufothaimmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mallmanager cphofufothaimmall &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Raed Alfarhan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ranjith K &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vickum Dissanayake &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4483368] - Conversation with housam helwani</div>
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<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">As per of customer request, please process the cancellation for below order.</div>
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<div class="MsoNormal">kindly check and update the order in Sahla as customer received, then process RTS on POS.</div>
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<div class="MsoNormal">Order Number: 6148875943</div>
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<div class="MsoNormal">Thanks</div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, June 11, 2022 7:36 PM<br>
<b>To:</b> Qazi Mohammed &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Nusaybah Alzuman &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4483368] - Conversation with housam helwani</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Cancel the C&amp;C order<br>
Order Date: 10/6/2022<br>
Order ID:  6148875943<br>
Store Code: Splash 21234<br>
Tracking ID: 614887594322999991<br>
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Issue Description: the customer contacted us to cancel their order because they ordered the wrong sizes , So kindly cancel the order and process the refund asap.<br>
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Regards,<br>
Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 11 Jun at 8:06 PM
<span class="separator">, housam helwani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46">Bot:
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>مرحبًا ، بك في
</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>!<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى إدخال اسمك</span><span style="color:#3F3F46"><br>
<b>Customer: </b>housam helwani<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>مرحبًا ، ماذا تحتاج للمساعدة؟</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>تحديث طلبك</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى اختيار موقعك</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>المملكة العربية السعودية</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى إدخال رقم الطلب للمتابعة</span><span style="color:#3F3F46"><br>
<b>Customer: </b>6148875943<br>
<b>Bot: </b></span>
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<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>حالة الطلب الخاص بك
</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>: Processing
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يما يلي مواعيد استلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:</span>
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<strong><span lang="AR-SA" dir="RTL" style="color:#3F3F46">الطلب المنزلي</span></strong><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>:
</span></strong><span style="color:#3F3F46">7 to 9 </span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>أيام</span><span style="color:#3F3F46"></span>
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<b><span style="color:#3F3F46"><br>
</span></b><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يمكنك تتبع طلبك بسهولة
<strong>من حسابي </strong></span><span dir="LTR"></span><span dir="LTR"></span><strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'><span dir="LTR"></span><span dir="LTR"></span>&gt;
</span></strong><strong><span lang="AR-SA" dir="RTL" style="color:#3F3F46">تاريخ الطلبات</span></strong><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.
</span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يرجى العلم بأن عملية الإرجاع تحتاج إلى وقت أطول خلال التنزيلات</span><span dir="LTR"></span><span dir="LTR"></span><span style="color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل تمكنت من حل الاستعلام الخاص بك</span><span style="color:#3F3F46"><br>
<b>Customer: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>لا</span><span style="color:#3F3F46"><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل ما زلت تريد التحدث إلى موظف الخدمة؟</span><span style="color:#3F3F46"><br>
<b>Customer: </b>Yes<br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>رجاءا أدخل بريدك الإلكتروني</span><span style="color:#3F3F46"><br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b></span><span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>الرجاء إدخال رقمك</span><span style="color:#3F3F46"><br>
<b>Customer: </b>0551303580</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:57 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>مرحبا حسام,شكراً لتواصلك معنا. معك هيلة</span><span style="font-size:10.0pt;color:#3F3F46"><br>
</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>كيف يمكنني مساعدتك؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:58 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>السلام عليكم أخي الكريم، أود تعديل مقاس التيشيرتات التي طلبتها، إن أمكن</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:58 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>لحظات من فضلك لأتفقد الأمر </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">07:58 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:00 PM, 11th Jun</span></div>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>يرجى العلم بأن خدمة الاستبدال غير متوفرة حاليا لمنتجات (سبلاش)</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:00 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>يمكن ارجاع المنتجات خلال 14 يوم عن طريق إحدى الخيارات التالية</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>:<br>
1- </span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>يمكنك الإتصال بفريق دعم العملاء على (8001111027) لحجز موعد استلام المنتج المراد إرجاعه</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
2- </span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>يمكنك أيضا حجز موعد استلام المنتج المراد إرجاعه عبر الإنترنت عن طريق تسجيل الدخول إلى حسابك والانتقال إلى سجل الطلبات ثم انقر على
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>"</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>رقم
 الطلب</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>"
</span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>من هذه الصفحة
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>(</span><span style="color:black"><a href="https://www.splash.com" rel="noreferrer"><span style="font-size:10.0pt">https://www.splash.com</span></a></span><span style="font-size:10.0pt;color:#3F3F46">
 / )</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'><span dir="RTL"></span><span dir="RTL"></span>، واختيار المنتجات التي تريد إرجاعها</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.<br>
3- </span><span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>يمكنك زيارة أقرب فرع من (سبلاش) و إرجاع المنتج إلى الفرع</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-size:10.0pt;color:#3F3F46"><span dir="LTR"></span><span dir="LTR"></span>.</span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:00 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل يمكن الإلغاء يوم الاستلام من الفرع؟</span><span style="color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:00 PM, 11th Jun</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>هل ممكن إلغاء الطلب حاليا بشكل كامل، وأقوم بإعداد طلب جديد بالمقاس الصحيح؟</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:01 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>لحظات من فضلك لأتفقد الأمر </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:02 PM, 11th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>شكرا لك لسماحك لي بلحظات لأتفقد الأمر، مقدرة لك صبرك</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:03 PM, 11th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>سأقوم برفع طلب لأجلك مع المتجر ليتم إلغاء الطلب، هل أنت موافق على ذلك ؟</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:04 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>نعم إذا سمحتم</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:04 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_14" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>تمام، سأقوم برفع طلب وسنتواصل معك على البريد الإلكتروني</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"></span></div>
<div> </div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_15" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>هل لديك أي استفسار آخر ؟ </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>شكرا جزيلا</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>لا شكر على واجب</span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">housam helwani</span></div>
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<div class="MsoNormal">
<span style="color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="color:#3F3F46"></span>
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<div class="MsoNormal" style="background:#A8DDFD">
<span lang="AR-SA" dir="RTL" style='font-family:"Times New Roman",serif;color:#3F3F46'>يعطيكم العافية</span><span style="color:#3F3F46"></span>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal">
<span style="font-size:10.0pt;color:#3F3F46;border:solid windowtext 1.0pt;padding:0in"><img width="100" height="100" style="width:1.0416in;height:1.0416in" id="Picture_x0020_19" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0ODY0NjM4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ufAO4RnJVtel9mliAVn5TBGQAzzCsDDXl8JlAHfHoaI" data-id="2043348646388" alt="Image removed by sender."></span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal" style="background:white">
<span lang="AR-SA" dir="RTL" style='font-size:10.0pt;font-family:"Times New Roman",serif;color:#3F3F46'>كان من دواعي سروري مساعدتك، شكراً لتسوقكم معنا </span><span style="font-size:10.0pt;color:#3F3F46"></span>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">08:05 PM, 11th Jun</span></div>
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