Subject: Note Added - [#4461592] Conversation with kuldeep thapak
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 12:59:30 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4461592    Subject:  Conversation with kuldeep thapak   Requester: kuldeep thapak    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear,</div>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Entity</span></b><b></b>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Thanks and Regards,</span></div>
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<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Customer Success Executive</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Direct Line: 97146076421</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Tuesday, June 7, 2022 3:09 PM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Fwd: [#4461592] - Conversation with kuldeep thapak</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team, <br>
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Problem Statement: Missing items<br>
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Order ID: 6147246613<br>
Tracking ID: 47518070320<br>
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The customer contacted us reporting that he/she received only 1 box out of 2 boxes shipped with the order mentioned. kindly arrange delivery for the rest.<br>
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Thanks for your cooperation.<br>
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Regards,<br>
Support Team</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Mon, 6 Jun at 11:33 PM
<span class="separator">, kuldeep thapak &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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<b><span style="color:#3F3F46">Bot:
</span></b><span style="color:#3F3F46">Hi, welcome!<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>/startover<br>
<b>Bot: </b>Please enter your name<br>
<b>Customer: </b>kuldeep thapak<br>
<b>Bot: </b>Hi Kuldeep Thapak ,what do you need help with?<br>
<b>Customer: </b>When will I get my refund?<br>
<b>Bot: </b>Please choose your location<br>
<b>Customer: </b>Saudi Arabia<br>
<b>Bot: </b></span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Did you return your order?</span></strong><span style="color:#3F3F46"> We will issue your refund after we receive your returns and perform a
 quality check. Your refund will depend on your payment method.</span>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD or cash</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered
 user, or a Return Voucher if you're a guest user in 4-7 business days.</span>
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<strong><span style='font-family:"Calibri",sans-serif'>Canceled your order?</span></strong> Your refund will depend on your payment method.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif'>Paid by card</span></strong> - card issuer may take an additional 2-15 business days to process the transaction.</span></div>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by PayPal</span></strong><span style="color:#3F3F46"> - may take an additional 4-15 business days to process the transaction.</span>
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<strong><span style='font-family:"Calibri",sans-serif;color:#3F3F46'>Paid by SADAD</span></strong><span style="color:#3F3F46"> - you'll receive a refund to My Credit in your account if you're a registered user,
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For more details, go to <strong><span style='font-family:"Calibri",sans-serif'>Returns Process</span></strong> and
<strong><span style='font-family:"Calibri",sans-serif'>Returns Policy</span></strong> under
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpsa.centrepointstores.com%2Fen%2Fsupport%2Fhome&amp;data=05%7C01%7Cmarniel%40aramex.com%7C00057f0a437543f51f2408da48761b21%7C43aa4ce1f1254390a30c5375aae87717%7C1%7C0%7C637901969342241341%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=y4vUzuKqLSOTXZ9SLwlj0tB%2Fryzv0h%2F6FTsatvdisRw%3D&amp;reserved=0" target="_blank" rel="noreferrer">
Help Centre</a>.</span></div>
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<b>Bot: </b>Was I able to resolve your query?<br>
<b>Customer: </b>No<br>
<b>Bot: </b>Would you like to still talk to one of our agent?<br>
<b>Customer: </b>Yes<br>
<b>Bot: </b>Please enter your email<br>
<b>Customer: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Bot: </b>Please enter your number<br>
<b>Customer: </b>0573445027</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:24 PM, 06th Jun</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Hi Kuldeep . Thank you for contacting us. My name is Hilah. How may I help you today?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:25 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1027" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">6147246613 this is my order number</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:25 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1028" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Thank you for sharing the order details. ow may I help you?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:26 PM, 06th Jun</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1029" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Delivery boy give me only one box and another one is m</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:26 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1030" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Missing</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:26 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1031" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">2 boots are give but one green dress are missing</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:26 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1032" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">So what can I do??</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:27 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1033" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">allow me a moment to check that for you.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:27 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1034" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">How Many Boxes or bags did you receive?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:28 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1035" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Only one</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:28 PM, 06th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1036" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We sincerely apologize for any inconvenience caused,</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:29 PM, 06th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1037" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:29 PM, 06th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1038" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Do you have any other inquiries that we can help with?</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:30 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1039" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">How much days to resolve my problem</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:30 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1040" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">We request you to please allow us some time so we can work on this and do the needful.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:31 PM, 06th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1041" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">we will contact you on :</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46"><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:31 PM, 06th Jun</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">kuldeep thapak</span></div>
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<div></div>
</div>
<div class="MsoNormal"><span style="color:#3F3F46"><img id="_x0000_i1042" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/K.png"></span></div>
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<div class="MsoNormal" style="background:#A8DDFD"><span style="color:#3F3F46">Ok</span></div>
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<div style="margin-left:24.75pt">
<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:32 PM, 06th Jun</span></div>
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<div style="margin-right:22.5pt;float:right">
<div class="MsoNormal"><span style="font-size:9.0pt;color:#6F7071">Hilah</span></div>
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</div>
<div class="MsoNormal"><span style="font-size:10.0pt;color:#3F3F46"><img id="_x0000_i1043" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_a3b42cd888e9dede603bb7ee4931d31606dc0808ee12ea75f4a59fadb54242e2/img_ib82e2laao_fb984d6aede5689d676f95f6e19de663cf41754155c23229b41b8786cf1c4821.png"></span></div>
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<div>
<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">It was a pleasure to assist you. Thank you for shopping with us.</span></div>
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<div>
<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:#3F3F46">Have a wonderful day.</span></div>
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<div class="MsoNormal"><span style="font-size:8.5pt;color:#999999">11:32 PM, 06th Jun</span></div>
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<span style='font-size:10.0pt;font-family:"helvetica neue";color:#999999'>View conversation in
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">4461592:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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