Subject: Note Added - [#5772833] Re: استلمنا طلبك للإرجاع.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 07:35:51 +0000

Hi ,    Marniel Baul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5772833    Subject:  Re: استلمنا طلبك للإرجاع.   Requester: Wadha Al Qahtani    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dears,</div>
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<div class="MsoNormal">Customer location is in non-serviceable area. Customer has to drop the shipment to the nearest branch.
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Entity</span></b><b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Condition</span></b><b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span></b>
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<b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Reason</span></b><b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif'></span></b>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>R23</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:yellow;mso-highlight:yellow'>non serviceable area that is why cancel manually</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif;background:yellow;mso-highlight:yellow'></span>
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<span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>03/02/23 1042</span><span style='font-size:5.0pt;font-family:"Verdana",sans-serif'></span>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal"><b><span style="font-size:12.0pt">Marneil Anne Baul-Sabocojan</span></b></div>
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<div class="MsoNormal"><span style="font-size:10.0pt">Customer Success Specialist</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Splash &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, March 18, 2023 11:49 AM<br>
<b>To:</b> Marniel Baul &lt;[email-masked]&gt;; Ahmad Alawneh &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]; [email-masked]<br>
<b>Subject:</b> Fwd: [#5772833] - Re: استلمنا طلبك للإرجاع.</div>
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<strong><span style='font-size:10.5pt;font-family:"Calibri",sans-serif;color:red'>[CAUTION: EXTERNAL EMAIL] </span></strong><span style="font-size:10.5pt;color:red">This email originated
<strong><span style='font-family:"Calibri",sans-serif'>outside</span></strong> of Aramex.
<strong><span style='font-family:"Calibri",sans-serif'>DO NOT CLICK</span></strong> on
<strong><span style='font-family:"Calibri",sans-serif'>LINKS</span></strong> or <strong>
<span style='font-family:"Calibri",sans-serif'>ATTACHMENTS </span></strong>unless you recognize the sender and know the content is safe. If you suspect the email to be a SPAM or a PHISHING email, please forward the email to
<strong><span style='font-family:"Calibri",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:red">[email-masked]</span></a>. #BeCyberSmart</span></strong></span><span style="font-size:11.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking number: 48350847672<br>
RMA: 1003944787<br>
and </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking number: 48351851004<br>
RMA: 1003960671</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please note Pick up was cancelled twice with No reason.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">A new pick request was created on 18 March 2023.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Tracking number: 48355734442<br>
RMA: 1004062983<br>
Please arrange for a priority pick up.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Amani.</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">تشغيل الجمعة, 17 مارس في 4:58 م
<span class="separator">, Wadha Al Qahtani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; كتب:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">عنواني بيشة </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">رقم جوالي / 0531988855</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">في جمعة، ١٧ مارس، ٢٠٢٣ في ١٢:٢٣ م، كتب Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">This email concerns your Customer Service case # 5772833</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Looking forward to your response.</span></div>
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<span lang="AR-SA" style="font-size:10.5pt">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5772833<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.5pt;font-family:-apple-system">-——</span><span lang="AR-SA" dir="RTL" style="font-size:10.5pt"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">LSM Automation Bot :
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<span lang="AR-SA" style="font-size:10.5pt">مرحبا عميلنا العزيز،</span><span dir="LTR" style="font-size:10.5pt;font-family:-apple-system"></span>
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<span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> </span>
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<span lang="AR-SA" style="font-size:10.5pt">شكرًا لتواصلك معنا ومنحنا الفرصة لخدمتك،</span>
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<span lang="AR-SA" style="font-size:10.5pt">نعتذر بصدق عن التأخير في استلام المنتجات منك. من المفترض أن تكون عمليات ارجاعنا عملية خالية من المتاعب ، وهذا بالتأكيد ليس نوع التجربة التي نريدها لك عند التسوق معنا.</span>
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<span lang="AR-SA" style="font-size:10.5pt"> </span>
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<span lang="AR-SA" style="font-size:10.5pt">نظرًا لأنه قد تم الغاء طلب الإرجاع في هذا الطلب من قبل فريق الشحن ، فإننا نطلب منك التفضل بمشاركة عنوانك الكامل ورقم الاتصال الخاص بك حتى نتمكن من ترتيب عملية إرجاع جديدة لك في أقرب وقت ممكن.</span>
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<span lang="AR-SA" style="font-size:10.5pt"> </span>
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<span lang="AR-SA" style="font-size:10.5pt">ونحن نتطلع الى الاستماع منك قريبا. شكرا لك على مساعدتك!</span>
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<span lang="AR-SA" style="font-size:10.5pt"> </span>
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<span lang="AR-SA" style="font-size:10.5pt">تحياتنا ,</span>
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<span dir="LTR" style="font-size:10.5pt;font-family:-apple-system">Splash</span><span dir="RTL"></span><span dir="RTL"></span><span lang="AR-SA" style="font-size:10.5pt"><span dir="RTL"></span><span dir="RTL"></span> فريق دعم العملاء.</span>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5772833:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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