Subject: [JIRA] (REL-164968) My credit Isn't reflecting
From: "Himanshubhusan Rath (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 13 Feb 2023 09:30:37 +0000

Himanshubhusan Rath *added 1 new comment*. REL-System Reliability Engineering - Landmark/REL-164968 My credit Isn't reflecting 

Himanshubhusan Rath *added 1 new comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiZTE1ZDU5M2FmYjhkNGViM2IxNGM5NmE2MmI1NTViOTYiLCJwIjoiaiJ9 )

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REL-164968 ( https://landmark.atlassian.net/browse/REL-164968?atlOrigin=eyJpIjoiZTE1ZDU5M2FmYjhkNGViM2IxNGM5NmE2MmI1NTViOTYiLCJwIjoiaiJ9 )

My credit Isn't reflecting ( https://landmark.atlassian.net/browse/REL-164968?atlOrigin=eyJpIjoiZTE1ZDU5M2FmYjhkNGViM2IxNGM5NmE2MmI1NTViOTYiLCJwIjoiaiJ9 )
Himanshubhusan Rath 1:27 PM GST

Hi @Neha K ,

This issue is not exactly related to double MC refunds rather it looks like due to some issue in our system, the mycredit amount calculation has gone wrong.

Because of this, the customer’s mycredit wallet balance has been increased instead of decrease during Jan 8 - Feb 3. [ Note: It is strange that there is not a single CREDIT transaction which can be considered as duplicate/extra credit in his wallet during this time whereas multiple DEBITs can be seen in his wallet during this time ]

The customer has somehow noticed this issue and then he has been trying to place order and cancel again and again with an attempt to get more amount than what he has spent.

From Feb-3, 2023 onwards (till Feb-10, 2023) he has placed 50+ orders and has cancelled each of those as well but his mycredit wallet has not been increased a bit because of any miscalculation.

I am looking further into this issue. Will update once I get some more insights.

cc @Haseeb. N @Prince Raj Anand @Savitha.Keerthi

View issue ( https://landmark.atlassian.net/browse/REL-164968?atlOrigin=eyJpIjoiZTE1ZDU5M2FmYjhkNGViM2IxNGM5NmE2MmI1NTViOTYiLCJwIjoiaiJ9 )

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