Subject: Ticket Assigned - RE: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 12 Feb 2023 11:34:07 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA Hi @Safvan Nechikkadan (TCS)<mailto:[email-masked]>
I would like to inform regarding the below Makkah customer issues already resolve and amount SAR 629/ Riyal has been received and order closed in GDMS but Thanks our Wh Saudi national Mr.Mazen, Handling the issues with resolve it.

@Jalaluddeen B<mailto:[email-masked]>-Already cash SAR 629/Riyal handed over to you. Once received kindly deposit to company account with confirm to Finance team.

Thanks & Regards,
Harun
JED-BS-GDMS-COD
Mob-0571180621
Ext-2113
[email-masked]

From: Afzal Syed <[email-masked]>
Sent: Sunday, February 12, 2023 11:50 AM
To: Mazaen Alkhaldi <[email-masked]>; Harun Rashid <[email-masked]>
Cc: Navaz Nt <[email-masked]>
Subject: RE: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Thanks Mazen

@Harun Rashid<mailto:[email-masked]>  - Please confirm amount received and issue resolved.

From: Mazaen Alkhaldi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 12, 2023 9:49 AM
To: Afzal Syed <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: FW: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Dear Afzal
I gave the money of Makkah customers to Haroun today morning (629)  ...

From: Mazaen Alkhaldi
Sent: Thursday, February 9, 2023 9:00 AM
To: Afzal Syed <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>
Subject: FW: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Dear Afzal
Today I will went to Makkah to solve this problem..

From: Afzal Syed <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 6, 2023 5:05 PM
To: Mazaen Alkhaldi <[email-masked]<mailto:[email-masked]>>
Subject: RE: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Dear Mazen,

Please check once again with the customer ,

This is an  OFFLINE DECLINED transaction.

Please contact and convince the customer, and ask him to check with his bank, then the bank will reverse this transaction amount to him. Once he got money, he can pay us.

From: Afzal Syed
Sent: Tuesday, January 31, 2023 3:18 PM
To: Mazaen Alkhaldi <[email-masked]<mailto:[email-masked]>>
Subject: FW: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Dear Mazen,

As we discussed,  please visit Police station to resolve this

From: Safvan Nechikkadan (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 29, 2023 6:31 PM
To: Harun Rashid <[email-masked]<mailto:[email-masked]>>; Jalaluddeen B <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Yousuf Mohammed <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Kaleem baba <[email-masked]<mailto:[email-masked]>>; Afzal Syed <[email-masked]<mailto:[email-masked]>>; Prabhakar Singh <[email-masked]<mailto:[email-masked]>>
Subject: RE: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Dear Team,

It is an OFFLINE DECLINED transaction, we will not get this transaction amount to bank.

Can you guys contact and convince the customer, and ask him to check with his bank, then the bank will reverse this transaction amount to him. Once he got money, he can pay us.

Thanks & Regards,
SAFVAN
Mob: +966 0503490187
Ext : 3168

From: Harun Rashid <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 29, 2023 5:58 PM
To: Safvan Nechikkadan (TCS) <[email-masked]<mailto:[email-masked]>>; Jalaluddeen B <[email-masked]<mailto:[email-masked]>>
Cc: Navaz Nt <[email-masked]<mailto:[email-masked]>>; Yousuf Mohammed <[email-masked]<mailto:[email-masked]>>; Bsj Nf <[email-masked]<mailto:[email-masked]>>; BS Cod Jeddah <[email-masked]<mailto:[email-masked]>>; Kaleem baba <[email-masked]<mailto:[email-masked]>>; Afzal Syed <[email-masked]<mailto:[email-masked]>>
Subject: BS-GDMS-EC-ORDER-6800104134 DELIVERY ISSUE AT MAKKAH AREA

Hi @Safvan Nechikkadan (TCS)<mailto:[email-masked]>
I would like to inform the below EC-order delivery issues, order scheduled on yesterday at Makkah but our delivery team (Driver-Fazal Ullah+Carpenter-Sharif) attempt to the customer and customer come and discussed with team cash not available he will paying by swipe same our team ready for swipe SR-629 riyal but printing the retailer copy was "Offline Deccline"mens not transfer the from customer account and our educated team already confirm to the customer but customer responded already msg come his mole SAR-629 riyal deducted (some time unexpected msg come to same) than customer pressure create to my team and item taken from vehicle. Our driver and carpenter same time go to police station and complained the all issues, at last police take register the issues and confirm to our team will take action immediately. Kindly advise.

Note-Find the PDF and check the below swipe and reconciliation copy.

DO-2017537
[Graphical user interface, text, application  Description automatically generated]
Thanks & Regards,
Harun
JED-BS-GDMS-COD
Mob-0571180621
Ext-2113
[email-masked]<mailto:[email-masked]>

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