Subject: Ticket Assigned - Late return collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 06:40:15 +0000

Hi Abdulrahman Alqumea,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late return collection Ibrahim Bhuyan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  ibrahim bhuyan Bot:  Hi ibrahim bhuyan, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    Paid with a MADA Debit Card? Your refund timeline will depend on when we receive the return in our warehouse and complete the quality check. If this is 14 days after your order was placed, the MADA system will not be able to offer an automatic refund to your bank account. Instead, we will manually process your MADA refund and it may take 14-28 days after the refund is initiated to reflect in your account.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502165675            10:32 AM, 01st Feb                   Abdulrahman                   Hi Ibrahim, Thank you for contacting Centrepoint. My name is Abdulrahman , I will be happy to assist you.           10:33 AM, 01st Feb                     Ibrahim Bhuyan                    Assalamualaikum           10:34 AM, 01st Feb                     Ibrahim Bhuyan                    6197010497           10:34 AM, 01st Feb                     Ibrahim Bhuyan                    Please check my order           10:34 AM, 01st Feb                     Ibrahim Bhuyan                    I requested for return but delivery agent didn't pickup that item yet           10:35 AM, 01st Feb                   Abdulrahman                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:35 AM, 01st Feb                     Ibrahim Bhuyan                    Please tell me what's the update about refund money??           10:36 AM, 01st Feb                   Abdulrahman                   Is this the correct number (0502165675) ?           10:36 AM, 01st Feb                     Ibrahim Bhuyan                    Yes           10:37 AM, 01st Feb                   Abdulrahman                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:38 AM, 01st Feb                   Abdulrahman                   Do you have any other inquiries that we can help with?           10:38 AM, 01st Feb                     Ibrahim Bhuyan                    Thank you           10:39 AM, 01st Feb                   Abdulrahman                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:39 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5652057