Subject: [JIRA] Neha K mentioned you on REL-159867
From: "Neha K (Jira)" <[email-masked]>
To: [email-masked]
Date: Mon, 19 Sep 2022 09:37:10 +0000

Neha K *mentioned you* on an issue
REL-System Reliability Engineering - Landmark/REL-159867 transfer the refund to the original payment method 

Neha K *mentioned you* on an issue

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiYzE3MmZiMGY3Yjg0NDRlZDlkNzliMzk5ZDU3N2FiNzMiLCJwIjoiaiJ9 )

/

REL-159867 ( https://landmark.atlassian.net/browse/REL-159867?atlOrigin=eyJpIjoiYzE3MmZiMGY3Yjg0NDRlZDlkNzliMzk5ZDU3N2FiNzMiLCJwIjoiaiJ9 )

transfer the refund to the original payment method ( https://landmark.atlassian.net/browse/REL-159867?atlOrigin=eyJpIjoiYzE3MmZiMGY3Yjg0NDRlZDlkNzliMzk5ZDU3N2FiNzMiLCJwIjoiaiJ9 )
Neha K 1:37 PM GST

Hi @Abdulrahman Alqumaea ,

61580751014630541944 has been de-activated and the RmA has been modified as per the above request. However, we couldn’t process refund as Mentioned Order was placed using the MADA card and Payfort is having issues with refund the amount in MADA card and they are working to fix the issue. Meanwhile, We will share the failed transactions to them and they have processed the refund manually through the bank and It will take 2-3 weeks for the refund to reflect in the customer’s account.

Please keep the customer posted about this issue.

View issue ( https://landmark.atlassian.net/browse/REL-159867?atlOrigin=eyJpIjoiYzE3MmZiMGY3Yjg0NDRlZDlkNzliMzk5ZDU3N2FiNzMiLCJwIjoiaiJ9 )

Get Jira notifications on your phone! Download the Jira Cloud app for Android ( https://play.google.com/store/apps/details?id=com.atlassian.android.jira.core&referrer=utm_source%3DNotificationLink%26utm_medium%3DEmail ) or iOS ( https://itunes.apple.com/app/apple-store/id1006972087?pt=696495&ct=EmailNotificationLink&mt=8 ).

Manage notifications ( https://landmark.atlassian.net/secure/ViewPersonalSettings.jspa#emailpreferences ) • Give feedback ( https://surveys.atlassian.com/jfe/form/SV_9X3zi1X4q1gKsqF ) • Privacy policy ( https://www.atlassian.com/legal/privacy-policy )